NEOTECH
Hikvision DS-2TD2537T-4/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
Hikvision DS-2TD2537T-4/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize safety with Hikvision DS-2TD2537T-4/Q(C), featuring dual-sensor optical and thermal capabilities in an explosion-proof design. Ideal for critical security in hazardous areas. Shop now for rapid deployment.
Overview:
The Hikvision DS-2TD2537T-4/Q(C) is a sophisticated explosion-proof camera equipped with both optical and thermal imaging technologies, designed for use in high-risk environments where advanced monitoring is crucial.
Product Description:
This high-end network bullet camera combines detailed optical surveillance with precise thermal imaging, offering comprehensive security and temperature monitoring in one device. Its explosion-proof casing makes it suitable for volatile industrial areas, including oil refineries, chemical plants, and gas stations.
Key Features:
- Dual Imaging Technology: Integrates a high-resolution optical camera with a thermal sensor for versatile monitoring.
- Explosion-Proof Housing: Certified to operate safely in explosive atmospheres, meeting stringent safety standards.
- Advanced Thermal Analysis: Provides reliable temperature monitoring with automatic alarms for temperature anomalies.
- Enhanced Night Vision: Delivers clear imagery in low-light conditions through its optical sensor.
Product Quality and Performance:
Constructed with durability and reliability in mind, the Hikvision DS-2TD2537T-4/Q(C) ensures continuous operation in harsh environments. Its thermal imaging is calibrated for accuracy, providing essential data for safety and security measures.
Specifications:
- Optical Resolution: 4 MP
- Thermal Resolution: 160 x 120 pixels
- Temperature Measurement Range: -20°C to +150°C
- Field of View: Thermal - 50°×37.2°, Optical - 79°
- Protection Level: IP67, explosion-proof
- Connectivity: Ethernet connection for network integration
Purpose of Use:
This camera is especially useful in environments where fire risks or explosive materials are present, providing critical surveillance to help prevent accidents and ensure area safety.
How to Use:
Install the camera in strategic locations within the hazardous area, configure it through the network, and set up alarm triggers for automated responses to temperature extremes or unauthorized access.
Supported Industries:
- Energy Production: Monitoring equipment and perimeters in oil and gas facilities.
- Chemical Manufacturing: Surveillance of storage and processing areas where explosive chemicals are handled.
- Maritime and Offshore: Ensuring the safety of installations and crew in offshore platforms.
Benefits & Compatibility:
- Comprehensive Monitoring: Dual sensors offer both visual confirmation and temperature detection, enhancing overall security and operational awareness.
- High Durability: Built to last in extreme conditions, reducing the need for frequent replacements.
- Cost-Effective: Minimizes risk of costly incidents and downtime by providing early warnings and robust surveillance.
Warranty and FAQs:
Comes with a manufacturer’s warranty. Detailed FAQs available for setup and maintenance guidance.
Packaging/Weight/Dimension:
Shipped with all necessary mounting accessories for installation, ensuring secure and straightforward setup.
Shop Today & Receive Your Delivery Across the UAE!
Order your Hikvision DS-2TD2537T-4/Q(C) today to enhance the safety and security of your high-risk environments. Benefit from our quick delivery across the UAE.
Best Price Guarantee:
We offer the best prices for our products. Find a lower price elsewhere, and we'll match it.
After Sales Support:
Comprehensive after-sales support available to assist you with any operational or technical questions.
Request for Customer Reviews and Testimonials:
Your feedback is important. Please share your experiences with the Hikvision DS-2TD2537T-4/Q(C) to help us serve you better.
Stock Availability:
Contact us to check availability before placing your order. Typically available within 10-15 working days after confirmation.
Get in Touch:
For more information or inquiries about our products, our expert team is always here to help. Contact us today!
Disclaimer:
All information provided is for informational purposes only and subject to change. Product images are for illustration and may not exactly depict the actual product. Verify all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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