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NEOTECH

Hikvision HM-TD5537T-15/W Bi-spectrum Thermography Mini Positioning system

Hikvision HM-TD5537T-15/W Bi-spectrum Thermography Mini Positioning system

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Utilize the Hikvision HM-TD5528T-15/W for advanced dual-spectrum monitoring. This mini positioning system is perfect for detailed security and temperature analysis in critical areas.


Overview:

The Hikvision HM-TD5528T-15/W Bi-spectrum Thermography Mini Positioning System offers a powerful dual-spectrum imaging solution, integrating both thermal and optical cameras in a compact design. This system is designed to enhance surveillance capabilities, providing detailed thermal imaging alongside high-resolution optical footage, ideal for security and temperature-sensitive operations.

Product Description:

This advanced positioning system includes a 15mm lens on the thermal camera, enabling precise temperature measurements and monitoring from a distance. Equipped with pan, tilt, and zoom functionalities, it can cover extensive areas, making it suitable for various applications including perimeter security, industrial monitoring, and critical infrastructure protection.

Key Features:

  • Bi-Spectrum Imaging: Provides high-quality optical imaging and accurate thermal mapping in one device.
  • 15mm Thermal Lens: Offers enhanced thermal detection capabilities for detailed monitoring.
  • Compact Design: Its small form factor allows for flexible installation options in both indoor and outdoor environments.
  • PTZ Functionality: Full pan, tilt, and zoom capabilities ensure comprehensive coverage and focus control.

Product Quality and Performance:

The HM-TD5528T-15/W is built to deliver reliable performance under various environmental conditions, ensuring durability and longevity. Its bi-spectrum capabilities allow for continuous operation day and night, making it an invaluable tool for continuous monitoring.

Specifications:

  • Thermal Resolution: 160 x 120 pixels
  • Optical Resolution: Up to 1080p
  • Field of View: 25° x 18.7° for thermal imaging
  • Connectivity: Ethernet for robust data transmission and device management
  • Pan/Tilt/Zoom: Extensive PTZ controls for dynamic scene management

Purpose of Use:

This system is ideal for sectors that require robust surveillance measures to detect both physical and thermal anomalies, such as border security, energy facilities, and industrial sites. It provides critical insights that aid in preventative maintenance and security measures.

How to Use:

To deploy the HM-TD5528T-15/W, mount the unit in a strategic location, connect to a power source and network, and configure through its integrated software interface. Operators can control the PTZ functions remotely to adjust the field of view or focus on specific areas of interest.

Supported Industries:

  • Industrial Monitoring: Effective for monitoring manufacturing processes, detecting equipment overheating early.
  • Security and Surveillance: Ideal for perimeter surveillance at airports, borders, and other sensitive areas.
  • Energy Sector: Useful for monitoring infrastructure such as power plants and substations.

Benefits & Compatibility:

  • Dual-Spectrum Monitoring: Enhances security and operational oversight by providing two perspectives from a single vantage point.
  • Early Detection Capabilities: Helps in detecting potential issues before they escalate, saving costs and enhancing safety.
  • Flexible Installation: Can be easily integrated into existing security systems, offering scalable solutions for complex environments.

Warranty and FAQs:

Includes a manufacturer’s warranty and access to a comprehensive online support portal for troubleshooting and maintenance tips.

Packaging/Weight/Dimension:

Packaged with all necessary mounting hardware and initial setup documentation, ensuring secure and straightforward installation.

Shop Today & Receive Your Delivery Across the UAE!

Order the Hikvision HM-TD5528T-15/W now to upgrade your monitoring and security systems. Enjoy efficient and reliable delivery services across the UAE.

Best Price Guarantee:

We offer competitive pricing and a price match guarantee to ensure you receive the best value for your investment.

After Sales Support:

Our dedicated support team is ready to assist with any operational questions or issues, ensuring a smooth experience with your new surveillance system.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the HM-TD5528T-15/W to help us improve our products and services.

Stock Availability:

Please contact us to verify stock availability before placing your order to ensure timely delivery.

Get in Touch:

For any inquiries or additional information about our products, our expert team is ready to assist. Contact us today!

Disclaimer:

All information provided is for reference purposes only and may be subject to change. Verify all details with our sales team before making a purchase. Product images are illustrative and may not accurately depict the actual product

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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