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NEOTECH

Hikvision DS-2TD4137T-9/W Thermographic Thermal & Optical Bi-spectrum Network Speed Dome

Hikvision DS-2TD4137T-9/W Thermographic Thermal & Optical Bi-spectrum Network Speed Dome

Regular price Dhs. 0.00 AED
Regular price Sale price Dhs. 0.00 AED
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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Leverage cutting-edge surveillance technology with the Hikvision DS-2TD4137T-9/W. Featuring thermal and optical bi-spectrum capabilities for comprehensive monitoring. Ideal for security-critical environments.

Overview:

The Hikvision DS-2TD4137T-9/W Thermographic Thermal & Optical Bi-spectrum Network Speed Dome is a sophisticated surveillance tool designed to offer dual-spectrum imaging through its thermal and optical lenses, enhancing visibility and detection in all conditions.

Product Description:

This Hikvision model combines advanced thermal imaging capabilities with high-definition optical surveillance, making it perfect for environments requiring detailed monitoring across varied lighting conditions. The DS-2TD4137T-9/W is equipped with smart tracking technologies and thermal analytics, making it an invaluable asset for proactive security measures in sensitive or expansive areas.

Key Features:

  • Thermal and Optical Imaging: Offers dual-viewing modes for complete situational awareness.
  • Smart Functionality: Includes line crossing, intrusion detection, and temperature anomaly alarms.
  • Powerful Zoom Capabilities: Features a 9x optical zoom in the optical spectrum and a thermal lens suitable for long-range detection tasks.
  • Robust Design: Encased in a weather-resistant housing, making it ideal for both indoor and outdoor use.
  • High Resolution: Optical resolution of 1920x1080 and thermal resolution of 384x288, ensuring detailed image capture.

Quality and Performance:

The DS-2TD4137T-9/W is engineered for durability and performance, offering reliable monitoring in diverse operational environments. This camera system provides high-sensitivity thermal imaging with NETD less than 40 mK, making it exceptionally responsive to thermal variations.

Specifications:

  • Thermal Sensor Resolution: 384x288
  • Optical Sensor Resolution: 2 MP (1920x1080)
  • Zoom: 9x optical, thermal lens with digital zoom
  • Network Interface: 1 RJ45 10M/100M Ethernet interface
  • Protection Level: IP66 rated, suitable for harsh environmental conditions

Intended Use:

Designed for high-security locations such as borders, coastal areas, and critical infrastructure sites where advanced surveillance systems can detect potential threats before they materialize. Also suitable for urban surveillance and large commercial complexes.

Installation and Usage:

Installation requires professional setup to integrate into existing surveillance networks. The unit supports both local and remote monitoring setups, compatible with various VMS (Video Management Systems).

Supported Industries:

  • Public Safety: Monitoring city centers, parks, and public gatherings.
  • Critical Infrastructure: Protecting airports, harbors, and industrial sites.
  • Commercial Security: Ideal for shopping centers, warehouses, and large corporate campuses.

Benefits:

  • Enhanced Detection Capabilities: Thermal imaging detects heat signatures, while optical provides detail-rich video.
  • Versatile Performance: Effective in complete darkness, through smoke, fog, and other visual obstructions.
  • Intelligent Alarms: Automated alerts for rapid response to security breaches or safety incidents.

Warranty and Support:

Comes with a comprehensive manufacturer’s warranty and full customer support for installation, configuration, and troubleshooting.

Packaging Details:

  • Contents: DS-2TD4137T-9/W Speed Dome, mounting accessories, installation guide.
  • Weight: Approximately 8 kg (17.6 lbs).

Order Today:

Contact us for pricing and availability on the Hikvision DS-2TD4137T-9/W and secure your premises with state-of-the-art surveillance technology.

Best Price Guarantee:

Our commitment to competitive pricing ensures you receive the best value. Find a lower price elsewhere, and we’ll match it.

After-Sales Support:

Our team is ready to assist with any after-purchase inquiries to ensure your surveillance setup meets all expectations.

Customer Reviews:

We encourage feedback to continuously improve our offerings. Share your experience with the DS-2TD4137T-9/W to help us serve you better.

Stock Availability:

Please check with us for current stock levels to ensure prompt delivery. We aim to process all orders within the shortest possible time frame.

Get in Touch:

For more detailed information or technical support, contact our expert team. We’re here to help you achieve the best possible security outcomes with our products.

Disclaimer:

All information is provided for general reference and is subject to change without notice. Product images may not exactly represent the actual product specifications. Always confirm with our sales team before finalizing your purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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