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NEOTECH

Hikvision HM-TD5528T-10/W Bi-spectrum Thermography Mini Positioning system

Hikvision HM-TD5528T-10/W Bi-spectrum Thermography Mini Positioning system

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Integrate the Hikvision HM-TD5528T-10/W for precision thermal and optical surveillance in one compact system. Ideal for critical infrastructure and sensitive areas requiring detailed monitoring.


Overview:

The Hikvision HM-TD5528T-10/W Bi-spectrum Thermography Mini Positioning System combines high-resolution optical imaging with accurate thermal imaging capabilities, packed into a compact and versatile unit. This advanced monitoring tool is perfect for security-sensitive environments where precise surveillance is necessary to maintain safety and operational integrity.

Product Description:

This system features a 10mm thermal lens that provides sharp thermal imaging, suitable for detecting temperature anomalies and ensuring perimeter security. Its bi-spectrum capabilities allow for simultaneous visual and thermal inspections, making it invaluable for comprehensive surveillance applications, including industrial safety, border security, and critical infrastructure monitoring.

Key Features:

  • Bi-Spectrum Technology: Offers both optical and thermal video outputs for complete situational awareness.
  • 10mm Thermal Lens: Delivers detailed thermal images for effective monitoring and early anomaly detection.
  • Compact Design with PTZ: Features pan, tilt, and zoom capabilities to cover extensive areas and adapt to various surveillance needs.
  • Rugged and Reliable: Engineered to perform in diverse environments, ensuring dependable operation both indoors and outdoors.

Product Quality and Performance:

The HM-TD5528T-10/W is built to high standards, with durability and reliability in mind. It operates effectively under challenging conditions, providing continuous and reliable surveillance data crucial for high-security areas.

Specifications:

  • Thermal Resolution: 160 x 120 pixels
  • Optical Resolution: Capable of up to 1080p HD video
  • Field of View: Wide thermal and optical coverage with dynamic PTZ control
  • Connectivity: Ethernet support for robust network integration
  • Durability: Suitable for harsh environmental conditions with robust weatherproofing

Purpose of Use:

Ideal for deployment in sectors requiring high-level monitoring such as power plants, water treatment facilities, and border areas where precise thermal and visual monitoring is critical for security and operational safety.

How to Use:

Install the device in strategic locations requiring enhanced surveillance. Configure the system through its network interface to manage both thermal and optical feeds effectively. Utilize the PTZ functionality to adjust the monitoring angles and focus on specific areas of interest or concern.

Supported Industries:

  • Industrial and Manufacturing: Monitoring equipment and production lines for overheating or mechanical failures.
  • Security and Surveillance: Providing perimeter security and intruder detection in high-security zones.
  • Public Safety: Assisting in public safety operations by providing detailed surveillance in sensitive or crowded areas.

Benefits & Compatibility:

  • Dual-Spectrum Monitoring: Enhances monitoring capabilities by providing two types of surveillance in one unit.
  • Early Detection and Response: Thermal imaging enables early detection of potential issues, allowing for quick response to prevent accidents or intrusions.
  • Flexible and Scalable: Can be easily integrated into existing security systems, offering a scalable solution for various operational needs.

Warranty and FAQs:

Comes with a standard manufacturer’s warranty. Extensive FAQs and technical support are available to assist with installation, configuration, and troubleshooting.

Packaging/Weight/Dimension:

Securely packaged with all necessary components for installation, ensuring it arrives in perfect condition for immediate deployment.

Shop Today & Receive Your Delivery Across the UAE!

Order your Hikvision HM-TD5528T-10/W today to benefit from dual-spectrum surveillance capabilities. Fast, reliable delivery services ensure your system is up and running promptly.

Best Price Guarantee:

We offer competitive pricing and a price match guarantee, ensuring you receive the best value for your investment.

After Sales Support:

Our expert support team is available to assist with any operational or technical questions, ensuring a smooth experience with your new surveillance system.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the HM-TD5528T-10/W to help us improve our products and services.

Stock Availability:

Please contact us to confirm stock availability before placing your order to ensure timely delivery.

Get in Touch:

For any inquiries or additional information about our products, our expert team is ready to assist. Contact us today!

Disclaimer:

All information provided is for reference purposes only and may be subject to change. Verify all details with our sales team before making a purchase. Product images are illustrative and may not accurately reflect the actual product

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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