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NEOTECH

Hikvision DS-2CD3763G2-IZS 6 MP AcuSense Motorized Varifocal Dome Network Camera

Hikvision DS-2CD3763G2-IZS 6 MP AcuSense Motorized Varifocal Dome Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Enhance your security operations with Hikvision's 6MP Dome Camera, equipped with AcuSense technology and a motorized varifocal lens, perfect for detailed and adaptable surveillance in complex environments.


Overview

The Hikvision DS-2CD3763G2-IZS is a sophisticated 6 MP dome network camera that integrates AcuSense technology and a motorized varifocal lens, designed to provide high-definition surveillance with advanced detection capabilities, suitable for both indoor and outdoor environments.

Product Description

This camera offers a resolution of 6 MP (3072 × 2048), delivering crisp and detailed images that are essential for security and monitoring purposes. The AcuSense technology enhances the camera’s capability to distinguish between human and vehicle triggers from other insignificant movements, significantly reducing false alarms and improving security efficiency. The motorized varifocal lens allows for remote adjustment of the camera’s focus and zoom, enabling optimal field of view customization according to the specific surveillance needs. It also features a robust set of functionalities including Wide Dynamic Range (WDR), which helps capture clear images in environments with varying light intensities, and an IR range of up to 50 meters for effective night vision.

Key Features

  • 6 Megapixel High-Resolution: Ensures detailed imagery for clear identification and monitoring.
  • AcuSense Technology: Smartly filters out false alarms and focuses on real human and vehicle threats.
  • Motorized Varifocal Lens: Provides flexibility in surveillance coverage with remote adjustments of zoom and focus.
  • Wide Dynamic Range (WDR): Delivers balanced images in diverse lighting conditions.
  • IR Night Vision: Supports night-time surveillance with a range of up to 50 meters.
  • IP67 Weatherproof and IK10 Vandal Resistant: Offers durability against environmental elements and potential vandalism.

Performance, Quality, Durability, and Reliability

The DS-2CD3763G2-IZS is engineered to perform reliably in various settings, thanks to its durable design and advanced imaging technologies. Its capability to adapt to different lighting conditions and physical challenges makes it an ideal choice for demanding security environments.

Specifications

  • Resolution: 6 MP (3072 × 2048)
  • Lens: Motorized varifocal lens
  • IR Range: Up to 50 meters
  • Video Compression: H.265+, H.265, H.264+, H.264
  • Operating Conditions: -30°C to 60°C, humidity 95% or less (non-condensing)

Purpose of Use

Ideal for locations that require robust surveillance systems capable of detailed imaging and efficient threat detection, such as commercial properties, government buildings, and educational campuses.

How to Use

Install the camera in strategic areas to maximize coverage and utilize the motorized varifocal capabilities to adjust the viewing angle and focus as required. Enable AcuSense settings to enhance detection accuracy and minimize false alarms.

Supported OS/Application/Industries

This camera can be seamlessly integrated into existing security systems, supporting ONVIF standards for broad compatibility with network video recorders (NVRs) and surveillance systems across various industries, including retail, hospitality, and public safety.

Benefits & Compatibility

The DS-2CD3763G2-IZS camera offers comprehensive surveillance capabilities with its high-resolution imaging, environmental adaptability, and enhanced detection features, ensuring a secure and responsive monitoring solution.

Warranty and FAQs

Includes a standard one-year manufacturer's warranty, with extended support options available through Hikvision for installation, configuration, and troubleshooting.

Packaging/Weight/Dimension

  • Package Contents: Camera, mounting hardware, installation guide.
  • Weight: Approximately 1.2 kg
  • Dimensions: Designed for effective surveillance and easy installation.

Shop Today & Receive Your Delivery Across the UAE!

Secure your premises with the Hikvision 6MP AcuSense Dome Camera. Our reliable delivery services ensure quick and secure setup.

Best Price Guarantee

We continually monitor our prices to ensure that you get the best deal. If you find this model at a lower price elsewhere, we will match it.

After Sales Support

Our dedicated support team is ready to assist with any post-purchase inquiries or issues, ensuring your surveillance system operates effectively and efficiently.

Request for Customer Reviews and Testimonials

We encourage our customers to share their experiences with the Hikvision dome camera to help others make informed decisions and to support our continuous improvement efforts.

Stock Availability

Please contact us to confirm the availability of this camera before placing your order. Delivery is typically expected within 10-15 working days.

Get in Touch

For more information or assistance with our products, please contact our expert team. We're here to provide personalized security solutions tailored to meet your specific needs.

Disclaimer

All specifications and product details are subject to change without notice. Verify all details with our sales team before making a purchase. Product images are for illustrative purposes only and may not accurately represent the actual product

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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