NEOTECH
Hikvision DS-2CD3563G2-IS 6 MP Acusense Fixed Mini Dome Network Camera
Hikvision DS-2CD3563G2-IS 6 MP Acusense Fixed Mini Dome Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your surveillance with Hikvision's 6MP Mini Dome Camera, featuring AcuSense technology for accurate motion detection, robust construction for indoor/outdoor use, and superior imaging for clear, detailed footage.
Overview
The Hikvision DS-2CD3563G2-IS is a compact 6 MP dome camera equipped with AcuSense technology, designed to offer advanced surveillance capabilities. This camera is ideal for environments where space is limited but high-resolution video and accurate detection are required.
Product Description
This 6 MP mini dome camera utilizes AcuSense technology to accurately distinguish human and vehicle triggers from other insignificant movements, significantly reducing false alarms and enhancing security efficiency. It provides high-resolution images (3072 × 2048) that capture fine details essential for identification and evidence collection. The camera features a fixed lens and is equipped with IR illumination for clear night vision up to 30 meters, ensuring effective 24/7 monitoring. With its IP67 and IK10 ratings, the camera is both water-resistant and vandal-resistant, making it suitable for tough environments.
Key Features
- 6 Megapixel High-Resolution: Delivers sharp, detailed images to aid in surveillance and identification processes.
- AcuSense Technology: Enhances detection accuracy, focusing on human and vehicle activities to minimize false alerts.
- IR Night Vision: Provides effective nighttime surveillance with a range of up to 30 meters.
- IP67 & IK10 Rated: Ensures protection against water, dust, and impact, suitable for challenging indoor or outdoor settings.
- H.265+ Compression: Optimizes storage space and bandwidth while maintaining high-quality video.
Performance, Quality, Durability, and Reliability
The DS-2CD3563G2-IS is crafted to deliver reliable performance in diverse operational conditions. Its robust construction and cutting-edge imaging technologies ensure it can perform consistently in both indoor and outdoor environments.
Specifications
- Resolution: 6 MP (3072 × 2048)
- Lens: Fixed lens
- IR Range: Up to 30 meters
- Video Compression: Supports H.265+, H.265, H.264+, H.264
- Operating Conditions: -30°C to 60°C, humidity 95% or less (non-condensing)
Purpose of Use
Ideal for areas that require discreet yet powerful surveillance solutions such as retail stores, offices, and residential complexes. The camera's compact size and high-resolution capabilities make it perfect for locations needing non-intrusive security that doesn't compromise on image quality.
How to Use
Install the camera in key areas where detailed observation is needed. Configure AcuSense settings to tailor detection to specific needs and reduce false alarms, ensuring focused surveillance and efficient monitoring.
Supported OS/Application/Industries
This camera integrates seamlessly into existing security systems, adhering to ONVIF standards. It's particularly useful in sectors where high-definition and reliable surveillance is crucial, including commercial retail, corporate, and high-security residential areas.
Benefits & Compatibility
With its compact design, advanced detection technology, and superior image quality, the DS-2CD3563G2-IS provides a comprehensive security solution that can adapt to various environments without being obtrusive.
Warranty and FAQs
Includes a standard one-year manufacturer's warranty, with extended support options available through Hikvision for troubleshooting and technical assistance.
Packaging/Weight/Dimension
- Package Contents: Camera, mounting hardware, installation guide.
- Weight: Approximately 0.5 kg
- Dimensions: Compact design for easy and discreet installation.
Shop Today & Receive Your Delivery Across the UAE!
Secure your property with the Hikvision 6MP Mini Dome Camera. Our efficient delivery services ensure quick and secure setup.
Best Price Guarantee
We monitor our prices to ensure that you get the best possible deal. If you find this model at a lower price elsewhere, we will match it.
After Sales Support
Our dedicated support team is ready to assist with any post-purchase inquiries or issues, ensuring your surveillance system operates effectively and efficiently.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the Hikvision mini dome camera to help others make informed decisions and to support our continuous improvement efforts.
Stock Availability
Please contact us to confirm the availability of this camera before placing your order. Delivery is typically expected within 10-15 working days.
Get in Touch
For more information or assistance with our products, please contact our expert team. We're here to provide personalized security solutions tailored to meet your specific needs.
Disclaimer
All specifications and product details are subject to change without notice. Verify all details with our sales team before making a purchase. Product images are for illustrative purposes only and may not accurately represent the actual product
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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