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NEOTECH

Hikvision DS-2SE3C404MWG-E/14 TandemVu 4MP+4MP 4X POE PTZ Cam

Hikvision DS-2SE3C404MWG-E/14 TandemVu 4MP+4MP 4X POE PTZ Cam

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Elevate your security setup with the Hikvision DS-2SE3C404MWG-E/14, featuring dual 4MP lenses for double the coverage and clarity. Experience state-of-the-art TandemVu technology with 4X optical zoom for detailed, expansive surveillance.

Overview:

The Hikvision DS-2SE3C404MWG-E/14 is a high-performance PTZ camera that integrates two 4MP cameras and a 4X optical zoom, providing extensive surveillance capabilities. This TandemVu camera is designed for situations where both wide-angle monitoring and detailed zoom are necessary without sacrificing video quality.

Product Description:

The DS-2SE3C404MWG-E/14 TandemVu PTZ Camera combines two 4MP sensors, enhancing surveillance by covering larger areas and focusing on details simultaneously. This dual-camera setup is ideal for monitoring complex environments such as urban centers, large retail spaces, and critical infrastructure. With 4X optical zoom and precise pan/tilt/zoom capabilities, this camera captures high-quality footage, ensuring comprehensive coverage. The Power over Ethernet (POE) feature simplifies installation by using a single cable for both power and data transmission.

Key Features:

  • Dual 4MP Cameras: Offers ultra-high resolution, capturing clearer and more detailed images.
  • 4X Optical Zoom: Enables detailed views of distant objects without compromising image quality.
  • TandemVu Technology: Provides simultaneous wide-area coverage and detailed examination.
  • POE Support: Facilitates easier installation and reduces cabling complexity.
  • IP66 Weatherproof: Ensures reliable performance in adverse weather conditions.

Performance, Quality, Durability, and Reliability:

The DS-2SE3C404MWG-E/14 is built to withstand challenging environmental conditions, featuring a durable and weatherproof design. Its advanced imaging technologies ensure continuous, reliable operation and high-quality video, making it a robust solution for demanding security needs.

Specifications:

  • Resolution: Dual 4 Megapixels
  • Zoom Capability: 4X optical zoom
  • Pan/Tilt/Zoom: Full PTZ capabilities for extensive surveillance flexibility
  • Network Connectivity: POE-enabled for streamlined power and data solutions
  • Protection Rating: IP66, suitable for outdoor and indoor use

Purpose of Use:

This camera is particularly effective for areas requiring both broad surveillance and the ability to zoom in for detailed views, such as city surveillance, large commercial properties, and transportation hubs. Its dual-camera setup ensures that all areas are covered without blind spots.

Supported OS/Application/Industries:

Compatible with various operating systems, the DS-2SE3C404MWG-E/14 integrates seamlessly into existing security systems and is particularly useful in sectors requiring comprehensive surveillance capabilities, such as government security, public safety, and large-scale commercial ventures.

Benefits & Compatibility:

  • Enhanced Coverage: Dual lenses allow for monitoring of vast areas and specific points of interest at the same time.
  • Efficient Use of Resources: Reduces the need for multiple cameras and infrastructure.
  • Advanced Night Vision: Provides clear footage even in low-light conditions through enhanced IR capabilities.

Warranty and FAQs:

The camera comes with a three-year warranty, highlighting Hikvision's commitment to quality and customer satisfaction. Detailed FAQs and support documentation are available to assist with any operational queries.

Packaging/Weight/Dimension:

Packaged with all necessary accessories for installation, ensuring a smooth setup process right out of the box. Detailed instructions are included to help guide the installation process.

Stock Availability:

Contact our sales team to verify the availability of the Hikvision DS-2SE3C404MWG-E/14 before placing your order. The product is typically ready for shipment within 10-15 working days following order confirmation.

Shop Today & Receive Your Delivery Across the UAE!

Secure your property with the advanced Hikvision DS-2SE3C404MWG-E/14 PTZ camera and benefit from our efficient delivery services across the UAE. Enhance your surveillance capabilities with this top-tier security solution.

Best Price Guarantee:

We offer competitive pricing on our products. If you find a lower price elsewhere, we will match it, ensuring you get the best value for your investment.

After Sales Support:

Our expert support team is available to assist with any post-purchase inquiries or technical issues, ensuring you fully benefit from the features of your new Hikvision camera.

Request for Customer Reviews and Testimonials:

We value your feedback! Please share your experience with the Hikvision DS-2SE3C404MWG-E/14 to help others make well-informed decisions about their security setups.

Get in Touch:

For more information on the Hikvision DS-2SE3C404MWG-E/14 or any other inquiries, please contact us. Our team of security experts is ready to assist you with professional advice and support.

Disclaimer:

All information provided is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Verify all details, including prices and product availability, with our sales team prior to making a purchase to ensure accuracy and satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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