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NEOTECH

Hikvision DS-2DE2A204IW-DE3/W(S6) 2 MP 4X Outdoor IR Wi-Fi Mini Dome PTZ Network Camera

Hikvision DS-2DE2A204IW-DE3/W(S6) 2 MP 4X Outdoor IR Wi-Fi Mini Dome PTZ Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Streamline your security with the Hikvision DS-2DE2A204IW-DE3/W(S6), a compact 2MP outdoor mini dome PTZ camera with 4X zoom and IR night vision. Perfect for detailed, wide-area monitoring with Wi-Fi connectivity.

Overview:

The Hikvision DS-2DE2A204IW-DE3/W(S6) is a compact and versatile 2MP outdoor mini dome PTZ camera that offers high-definition surveillance with Wi-Fi connectivity and infrared capabilities for night vision. Designed to perform in diverse outdoor environments, this camera is ideal for areas requiring detailed monitoring and flexible camera control.

Product Description:

Upgrade your surveillance system with the DS-2DE2A204IW-DE3/W(S6) from Hikvision. This Wi-Fi-enabled mini dome camera features a 2MP sensor with a 4X optical zoom, allowing for clear images over a wide area and the ability to zoom in on critical points without losing detail. Its pan-tilt-zoom (PTZ) capabilities enhance its coverage, making it perfect for monitoring large outdoor spaces like parking lots, gardens, and public areas. The built-in IR illumination provides effective night vision up to 50 meters, ensuring continuous security around the clock.

Key Features:

  • 2MP High-Resolution Imaging: Delivers sharp and detailed video for reliable monitoring.
  • 4X Optical Zoom: Enhances the camera's ability to capture distant details clearly.
  • Wi-Fi Connectivity: Enables easy setup and remote access without complex wiring.
  • PTZ Functionality: Offers dynamic viewing and extensive coverage with pan, tilt, and zoom capabilities.
  • IR Night Vision: Provides clear footage in low-light conditions up to 50 meters away.
  • Weatherproof Design: IP66-rated, suitable for outdoor use in various weather conditions.

Performance, Quality, Durability, and Reliability:

The DS-2DE2A204IW-DE3/W(S6) is built to withstand outdoor elements, featuring a durable, weatherproof casing that ensures reliable operation in adverse conditions. Its advanced imaging and networking technologies provide high-quality video and easy integration into existing surveillance systems.

Specifications:

  • Resolution: 2 Megapixels
  • Zoom: 4X optical zoom
  • Night Vision: IR illumination effective up to 50 meters
  • Connectivity: Wi-Fi for wireless data transmission
  • Protection Level: IP66, ensuring robust protection against dust and water
  • Installation: Simplified installation with Power over Ethernet (PoE) support

Purpose of Use:

This camera is particularly suited for users needing flexible surveillance solutions for expansive outdoor areas. Its PTZ and varifocal features are ideal for parks, parking areas, and large residential properties where detailed, active monitoring is required.

Supported OS/Application/Industries:

The DS-2DE2A204IW-DE3/W(S6) seamlessly integrates into various security systems and is supported by multiple operating systems, making it suitable for a wide range of applications, including commercial, residential, and public sector surveillance.

Benefits & Compatibility:

  • Flexible Viewing Options: PTZ control allows users to adjust the camera's view as needed, providing comprehensive coverage.
  • Easy Remote Access: Wi-Fi connectivity facilitates remote viewing and control, enhancing user convenience.
  • Effective Night Surveillance: Equipped with strong IR LEDs for clear night-time monitoring.

Warranty and FAQs:

Accompanied by a standard three-year warranty, the camera reflects Hikvision's commitment to quality. Detailed FAQs and technical support are readily available to assist with setup, operation, and troubleshooting.

Packaging/Weight/Dimension:

Includes all necessary mounting hardware and installation instructions, ensuring a smooth setup process.

Stock Availability:

Contact our sales team to confirm the availability of the Hikvision DS-2DE2A204IW-DE3/W(S6) before placing your order. Typically, products are ready for dispatch within 10-15 working days after order confirmation.

Shop Today & Receive Your Delivery:

Order your Hikvision mini dome PTZ camera today and benefit from our efficient delivery services. Enhance your outdoor security with advanced, reliable surveillance technology.

Best Price Guarantee:

We offer competitive pricing on our surveillance products. If you find a lower price elsewhere, we will match it, ensuring you receive the best value for your investment.

After Sales Support:

Our dedicated support team is available to assist with any post-purchase inquiries or technical issues, ensuring you get the most out of your new Hikvision camera.

Request for Customer Reviews and Testimonials:

We encourage customers to share their experiences with the Hikvision DS-2DE2A204IW-DE3/W(S6) to help others make informed decisions about their security needs.

Get in Touch:

For more information on the Hikvision DS-2DE2A204IW-DE3/W(S6) or any other inquiries, please contact us. Our team of security experts is ready to provide you with professional advice and support.

Disclaimer:

All information provided is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Verify all details, including prices and product availability, with our sales team prior to making a purchase to ensure accuracy and satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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