NEOTECH
Hikvision DS-2DE5425IWG-K/4G 4MP 25X Pro Solar-powered Security PTZ Camera Kit
Hikvision DS-2DE5425IWG-K/4G 4MP 25X Pro Solar-powered Security PTZ Camera Kit
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Deploy advanced security with Hikvision's DS-2DE5425IWG-K/4G, a solar-powered 4MP PTZ camera with 25X optical zoom and 4G connectivity. Ideal for remote and challenging environments requiring dynamic, high-resolution surveillance.
Overview:
The Hikvision DS-2DE5425IWG-K/4G is a high-performance 4MP PTZ camera kit that leverages solar power and 4G connectivity to provide exceptional surveillance in remote areas. Featuring a 25X optical zoom, this camera delivers detailed images over expansive areas, making it perfect for monitoring large-scale properties where traditional power access is limited.
Product Description:
This solar-powered PTZ camera kit from Hikvision is designed to offer reliable, high-quality video surveillance without reliance on traditional power sources. The 4MP resolution ensures crisp, clear images, and the 25X optical zoom allows for detailed observation of distant objects. Integrated 4G LTE connectivity enables remote management and monitoring, essential for sites without standard internet access. The robust design includes a solar panel system that guarantees continuous operation, ideal for securing remote infrastructures like oil fields, border areas, and nature reserves.
Key Features:
4MP High-Resolution: Captures high-quality video for detailed monitoring.
25X Optical Zoom: Provides exceptional detail at long distances.
Solar-Powered: Ensures reliable operation in off-grid locations.
4G LTE Connectivity: Allows for remote access and real-time video streaming.
PTZ Capabilities: Offers comprehensive coverage with 360-degree pan, 90-degree tilt, and rapid zoom.
Weatherproof Design: Built to withstand harsh environmental conditions.
Performance, Quality, Durability, and Reliability:
Constructed to meet the demands of tough environments, the DS-2DE5425IWG-K/4G features a durable build and is weather-resistant, ensuring longevity and consistent performance. The solar panel and battery setup are optimized for efficient energy use, providing sustained operation even in less sunny conditions.
Specifications:
Resolution: 4 Megapixels
Zoom: 25X optical zoom
Connectivity: 4G LTE for high-speed data transmission
Solar Panel: High-efficiency panels with energy storage system
Pan/Tilt/Zoom: Full PTZ functionality with auto-tracking features
Protection Level: IP66-rated for dust and water resistance
Purpose of Use:
Ideal for monitoring expansive and remote areas where power infrastructure is nonexistent or unreliable. Suitable for environmental monitoring, border security, and infrastructure surveillance, where high mobility and wide coverage are required.
Supported OS/Application/Industries:
The DS-2DE5425IWG-K/4G is versatile for integration into various security systems, compatible with multiple operating systems, and widely used in critical infrastructure, law enforcement, and conservation efforts.
Benefits & Compatibility:
Extended Surveillance Reach: High zoom and PTZ functionality enable monitoring of vast areas with ease.
Eco-Friendly Operation: Solar power reduces environmental impact and operational costs.
Remote Operation Capability: 4G connectivity facilitates surveillance in isolated areas.
Warranty and FAQs:
Comes with a standard three-year warranty, highlighting Hikvision's commitment to quality and customer satisfaction. Extensive FAQs and technical support are available to assist with installation, operation, and troubleshooting.
Packaging/Weight/Dimension:
Includes all necessary components for immediate setup, including solar panels, battery storage, mounting equipment, and camera unit. Packaging is designed to ensure safety and integrity during transport.
Stock Availability:
Contact our sales team to confirm the availability of the Hikvision DS-2DE5425IWG-K/4G before placing your order. Products are typically ready for dispatch within 10-15 working days after order confirmation.
Shop Today & Receive Your Delivery:
Enhance your security framework by ordering the Hikvision solar-powered PTZ camera today. Benefit from our efficient delivery service and secure your premises with sustainable, high-performance technology.
Best Price Guarantee:
We monitor our prices to ensure you get the best deal. If you find a lower price elsewhere, we will match it.
After Sales Support:
Our dedicated support team is available to assist with any post-purchase inquiries or technical issues, ensuring you fully utilize the capabilities of your new Hikvision camera.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the Hikvision DS-2DE5425IWG-K/4G to help others make informed decisions.
Get in Touch:
For more information on the Hikvision DS-2DE5425IWG-K/4G or any other inquiries, please contact us. Our team of security experts is ready to provide you with professional advice and support.
Disclaimer:
All information provided is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Verify all details, including prices and product availability, with our sales team prior to making a purchase to ensure accuracy and satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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