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NEOTECH

Hikvision DS-2CD2123G2-IU 2 MP AcuSense Built-in Mic Fixed Dome Network Camera

Hikvision DS-2CD2123G2-IU 2 MP AcuSense Built-in Mic Fixed Dome Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Experience enhanced security with the Hikvision DS-2CD2123G2-IU, featuring 2 MP resolution, AcuSense technology, and a built-in microphone for comprehensive audio-visual surveillance, perfect for detailed monitoring in sensitive areas.


Overview

The Hikvision DS-2CD2123G2-IU is a robust fixed dome network camera equipped with 2 MP resolution and AcuSense technology, enhanced with a built-in microphone to provide not only visual but also auditory monitoring capabilities, making it ideal for environments where sound provides additional context to the surveillance footage.

Product Description

This network camera captures high-quality 2 MP video, ensuring clear images that can identify individuals and activities effectively. AcuSense technology enhances its ability to discern between human and vehicle triggers and irrelevant movements, significantly reducing false alarms and focusing security efforts on true threats. The built-in microphone captures clear audio, adding an extra layer of security by providing sound information, which can be crucial in understanding the context of visual recordings.

Key Features

  • 2MP High Resolution: Delivers clear and detailed footage for effective monitoring and identification.
  • AcuSense Technology: Smartly distinguishes between humans and vehicles from other moving objects, reducing false alarms.
  • Built-in Microphone: Enhances surveillance capabilities by capturing sound, providing a fuller picture of monitored scenarios.
  • IR Night Vision: Offers superior low-light performance, with clear imaging up to 30 meters away, ensuring around-the-clock surveillance.
  • H.265+ Compression: Optimizes storage and bandwidth usage, making your surveillance operations more efficient.
  • IP67 Weatherproof: Durable enough for outdoor installation, protecting against weather and dust.
  • Smart Detection Features: Supports motion detection, line crossing, and intrusion detection for proactive security measures.

Product Quality and Performance

The DS-2CD2123G2-IU is designed for both indoor and outdoor use, featuring a weatherproof casing that withstands adverse weather conditions, ensuring reliable performance year-round. Its advanced detection algorithms provide accurate alerts, making it an effective choice for securing premises where precision is critical.

Specifications

  • Resolution: 2 MP (1920x1080)
  • Lens: Fixed focal lens
  • Video Compression: H.265+, H.265, H.264+, H.264
  • IR Range: Up to 30 meters
  • Audio: Built-in microphone for audio recording
  • Network Interface: RJ45 10M/100M Ethernet interface
  • Operating Conditions: -30°C to 60°C, humidity 95% or less (non-condensing)

Purpose of Use

Ideal for areas where comprehensive monitoring is necessary, such as retail stores, offices, schools, and other settings where audio feedback is crucial alongside video surveillance. This camera’s ability to capture both video and audio makes it perfect for situations where understanding interpersonal interactions or incidents is necessary.

How to Use

Deploy the DS-2CD2123G2-IU in strategic locations that require both visual observation and audio recording, such as entry points, transaction areas, or any sites where security incidents are likely to occur. Utilize the camera's audio capabilities to enhance evidence collection and situational awareness.

Supported OS/Application/Industries

This camera is suitable for a wide range of applications, particularly in environments demanding high security with detailed surveillance, such as financial institutions, educational centers, and healthcare facilities. It integrates seamlessly with existing Hikvision surveillance systems.

Benefits & Compatibility

  • Audio-Visual Surveillance: Provides a dual-layer of security by capturing both video and audio, enhancing the context and details of recordings.
  • Reduced False Alarms: AcuSense technology ensures that alerts are due to genuine security threats, improving resource allocation.
  • Efficient Operation: Advanced compression technology reduces the storage space and bandwidth required, without compromising video quality.

Warranty and FAQs

Includes a three-year manufacturer’s warranty, assuring long-term reliability and customer satisfaction. For additional information on functionality or troubleshooting, please refer to our FAQ section or contact customer service.

Packaging/Weight/Dimension

  • Package Contents: Camera, mounting hardware, and installation guide.
  • Weight: Approximately 500 grams.
  • Dimensions: Compact design for discreet installation.

Order Today & Enhance Your Security Setup!

Invest in the Hikvision DS-2CD2123G2-IU for advanced surveillance capabilities. Benefit from our efficient delivery services and start enhancing your security measures effectively.

Best Price Guarantee

We monitor our prices to ensure you always receive the best deal. Find a lower price elsewhere, and we will match it.

After Sales Support

Our dedicated support team is ready to assist with any installation or operational issues, ensuring you fully utilize the capabilities of your new camera.

Request for Customer Reviews and Testimonials

We value customer feedback and encourage you to share your experience with the DS-2CD2123G2-IU to help us improve our service and assist other customers in making informed decisions.

Stock Availability

Please contact our sales team to confirm stock availability before placing your order to ensure timely delivery.

Get in Touch

For any questions regarding our products, pricing, or availability, contact our customer support team. We are committed to providing you with the highest level of service and support.

Disclaimer

All content provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not reflect the actual product. Prices and availability may change. Please verify all details with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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