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NEOTECH

DS-2CD2023G2-I(U) 2 MP AcuSense Fixed Bullet Network Camera

DS-2CD2023G2-I(U) 2 MP AcuSense Fixed Bullet Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Secure your property with the Hikvision DS-2CD2023G2-I(U) 2MP AcuSense Bullet Camera. Advanced technology for accurate motion detection and reduced false alarms. Ideal for comprehensive outdoor monitoring.


Overview:

The Hikvision DS-2CD2023G2-I(U) is a 2 MP Fixed Bullet Network Camera that features AcuSense technology, designed to improve security efficiency by accurately detecting human and vehicle movements, minimizing false alarms caused by non-threatening sources. This camera is perfect for environments where reliable and precise surveillance is essential.

Product Description:

The DS-2CD2023G2-I(U) leverages Hikvision's innovative AcuSense technology, which utilizes deep learning algorithms to enhance motion detection and reduce false alerts. With a 2MP high-resolution sensor, this camera provides clear and detailed images, making it easier to identify individuals and objects even in complex environments. The camera's robust design includes weatherproof capabilities, making it suitable for various outdoor settings.

Key Features:

  • 2MP High-Resolution: Captures sharp, detailed images for effective monitoring.
  • AcuSense Technology: Smartly differentiates between human and vehicle triggers to enhance security response.
  • IR Night Vision: Provides up to 30 meters of clear visibility in complete darkness.
  • Weatherproof: IP67-rated, ensuring operation in adverse weather conditions.
  • H.265+ Compression: Optimizes storage space and bandwidth, maintaining high-quality video output.

Product Quality and Performance:

Built to meet Hikvision's high standards, the DS-2CD2023G2-I(U) is durable and reliable, designed to function optimally in a wide range of climates and settings. Its high-resolution video capability and intelligent detection features make it an essential component of any serious security setup.

Specifications:

  • Resolution: 2 Megapixels
  • Lens: Fixed lens
  • IR Range: Up to 30 meters
  • Video Compression: H.265+, H.265, H.264+, H.264
  • Protection: IP67 weatherproof rating

Purpose of Use:

Ideal for monitoring sensitive areas such as commercial properties, parking lots, and residential areas where accurate detection of human and vehicle movements is crucial for security and safety.

How to Use:

Installation is straightforward, suitable for mounting on walls or poles. The camera can be integrated into existing CCTV systems and managed remotely via network access, providing flexibility in security operations and ease of use.

Supported OS/Application/Industries:

Compatible with various operating systems and video management software (VMS), making it versatile for use in multiple sectors, including retail, education, and public safety, where enhanced surveillance is necessary.

Benefits & Compatibility:

  • Reduced False Alarms: AcuSense technology significantly lowers the rate of false alarms, allowing for more efficient security monitoring.
  • Cost-Effective Operation: Advanced video compression reduces the resources needed for data storage and transmission.
  • Durable and Reliable: Designed to endure even challenging environmental conditions, ensuring continuous operation.

Warranty and FAQs:

Comes with a standard one-year warranty. Comprehensive support and troubleshooting are available to assist with any setup or operational concerns.

Packaging/Weight/Dimension:

Securely packaged to prevent damage during shipping, with all necessary installation accessories included. Specifications regarding weight and dimensions are provided to facilitate accurate installation planning.

Shop Today & Receive Your Delivery Across the UAE!

Enhance your security system by purchasing the Hikvision DS-2CD2023G2-I(U) today. Fast, reliable delivery ensures that your new surveillance capabilities are up and running quickly.

Best Price Guarantee:

We strive to offer the best prices on our high-quality security products. Find a lower price elsewhere, and we’ll match it.

After Sales Support:

Our dedicated support team is available to help with any operational questions or installation issues, ensuring your system performs optimally.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the DS-2CD2023G2-I(U) to help others make informed decisions about their security solutions.

Stock Availability:

Please contact us to confirm the availability of the Hikvision DS-2CD2023G2-I(U) before placing your order. Stock levels may vary.

Get in Touch:

For more information or assistance, our customer service team is ready to help. Contact us today to secure your property with advanced surveillance solutions.

Disclaimer:

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately depict the actual product. Prices and availability are subject to change. Please verify all details with our sales team before making a purchase.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


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For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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