NEOTECH
BOSCH Series 4 Electric Cooker 60cm HKQ38A150M
BOSCH Series 4 Electric Cooker 60cm HKQ38A150M
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bosch Series 4 HKQ38A150M Electric Cooker 60cm is a sleek, modern appliance designed to cater to all your cooking needs with precision and ease. This electric cooker combines a spacious oven, a versatile cooktop, and a range of innovative features to ensure superb cooking results every time, making it an ideal choice for both novice cooks and seasoned chefs.
Key Features
- Efficient Electric Oven: Large capacity oven ensures even cooking with perfect results on multiple shelves.
- Ceramic Cooktop: Features a smooth, easy-to-clean ceramic cooktop with four zones that provide rapid heat-up times and precise temperature control.
- Multiple Cooking Functions: Includes conventional heating, fan-assisted cooking, grilling, and more, allowing for a variety of cooking styles and techniques.
- Energy Efficiency: Rated A for energy efficiency, helping to reduce electricity usage and lower utility bills.
- Safety Features: Equipped with a child lock, residual heat indicators, and automatic shut-off for enhanced safety.
Product Quality and Performance
Constructed from high-quality materials with rigorous attention to detail, the Bosch Series 4 HKQ38A150M Electric Cooker is durable and reliable. It is designed to deliver consistent, excellent cooking performance and is built to withstand the demands of daily use while integrating seamlessly into any kitchen design.
Specifications
- Dimensions: 60cm wide, standard depth and height to fit most kitchen layouts comfortably.
- Oven Capacity: Offers generous interior space for large dishes and multiple cooking racks.
- Controls: User-friendly dials and electronic display for precise control over your cooking settings.
- Color: Classic white finish that blends beautifully with all types of kitchen decor.
- Installation Requirements: Requires standard electrical installation with sufficient voltage and current.
Purpose of Use
Ideal for:
- Families needing a versatile and efficient solution for daily meal preparation.
- Home chefs who appreciate the flexibility to experiment with various cooking techniques.
- Individuals looking for a reliable and stylish upgrade to their kitchen appliances.
How to Use
- Setup: Ensure the cooker is properly installed by a qualified professional according to the included instructions.
- Operation: Select the desired cooking function and temperature using the control dials and electronic interface.
- Maintenance: Regularly clean the ceramic cooktop and oven interior following the manufacturer's guidelines to maintain performance and appearance.
- Troubleshooting: Refer to the manual for common issues like oven not heating or cooktop not functioning properly.
Supported Applications
- Baking and Roasting: Ideal for making breads, cakes, roasts, and other oven-baked dishes.
- Rapid Heating: Quick heat-up times on the ceramic cooktop for boiling, frying, and sautéing.
- Grilling: Features an integrated grill setting for meats, vegetables, and fish.
Benefits & Compatibility
- Versatile Cooking Options: Allows for the preparation of a wide range of dishes.
- Energy Saving: Energy-efficient design reduces overall power consumption.
- Ease of Cleaning: Smooth ceramic top and enamel oven interior simplify cleaning tasks.
Warranty and FAQs
Comes with a comprehensive manufacturer warranty covering parts and labor, ensuring peace of mind. NEO Digital’s FAQ section provides valuable tips on usage, care, and troubleshooting.
Delivery Services (UAE)
NEO Digital offers reliable delivery services across the UAE, ensuring your new electric cooker is delivered safely and set up correctly.
After Sales Support
Our customer service team is available to provide assistance with installation, operation, or maintenance questions, helping you get the most out of your Bosch Series 4 Electric Cooker
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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