NEOTECH
Terim TERWD8514MS 8-5 Kg Washer Dryer
Terim TERWD8514MS 8-5 Kg Washer Dryer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Terim TERWD8514MS Washer Dryer combines functionality and convenience in one compact unit. Ideal for those with limited space but requiring the full capabilities of both a washing machine and a dryer, this appliance accommodates up to 8 kg for washing and 5 kg for drying. Equipped with multiple wash and dry programs, it ensures your laundry is handled with care and efficiency.
Key Features
- Wash and Dry Capacity: 8 kg wash and 5 kg dry, ideal for medium-sized households.
- Multiple Programs: Features a range of washing and drying programs to suit different fabrics and loads.
- Energy Efficiency: Rated for high energy efficiency, reducing costs and environmental impact.
- User-Friendly Interface: Simple dials and digital displays make program selection straightforward and hassle-free.
- Compact Design: Perfect for homes with limited space, combining two appliances into one.
Product Quality and Performance
Constructed with durability in mind, the Terim TERWD8514MS offers reliable performance through its robust motor and well-designed wash/dry systems. Its versatility makes it an excellent choice for a variety of laundry needs, from delicate garments to bulky linens.
Specifications
- Dimensions: Designed to fit in standard laundry spaces or under counters.
- Weight: Sturdy yet manageable, facilitating easy installation.
- Noise Level: Engineered to operate quietly, making it suitable for use in apartment settings or at night.
- Control Type: Electronic controls with an LED display enhance user experience and provide precise operation.
- Installation Requirements: Standard water and electrical connections, suitable for most homes.
Purpose of Use
Ideal for:
- Apartment dwellers or small homes where space is at a premium.
- Busy families or individuals looking for a hassle-free laundry solution.
- Eco-conscious consumers who appreciate energy-efficient appliances.
How to Use
- Setup: Install according to the manufacturer’s instructions to ensure proper water intake and drainage.
- Operation: Load the laundry, select the appropriate wash or dry cycle, and start the machine using the intuitive control panel.
- Maintenance: Regularly clean the lint filter and drum, and run a monthly cleaning cycle to keep the appliance in optimal condition.
- Troubleshooting: Refer to the user manual for guidance on common issues such as unbalanced loads or programming errors.
Supported Applications
- Daily Washing and Drying: Handles regular laundry efficiently with customized cycles for different fabric types.
- Quick Wash and Dry: Offers fast cycles for when you need clean and dry clothes in a hurry.
- Energy-Saving Options: Includes settings designed to conserve water and electricity.
Benefits & Compatibility
- Space-Saving: Combines two essential appliances into one, saving valuable space.
- Convenience: Washes and dries clothes in a single cycle, reducing the need for manual transfer between machines.
- Versatile Settings: Caters to various fabrics and soils, ensuring clothes come out clean and well cared for.
Warranty and FAQs
Comes with a comprehensive warranty that covers key components and labor. NEO Digital’s FAQ section provides insights into maximizing the efficiency and lifespan of your washer dryer.
Delivery Services (UAE)
NEO Digital offers dependable delivery services across the UAE, with options for professional installation to ensure your appliance is set up correctly.
After Sales Support
Our customer service team is available to provide support with any operational questions or maintenance concerns, ensuring you get the most out of your Terim TERWD8514MS Washer Dryer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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