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NEOTECH

Dreame H12 Pro Wet and Dry Vacuum Cleaner

Dreame H12 Pro Wet and Dry Vacuum Cleaner

Regular price Dhs. 1,649.00 AED
Regular price Dhs. 1,699.00 AED Sale price Dhs. 1,649.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Dreame H12 Pro Wet and Dry Vacuum Cleaner is a versatile cleaning tool designed for households seeking a comprehensive solution to handle all types of messes. This innovative appliance combines powerful suction with the ability to clean wet and dry debris, ensuring your floors are spotless and hygienic.

Key Features

  • Dual Cleaning Modes: Simultaneously vacuums up dry debris while washing the floor, saving time and effort.
  • Advanced Filtration System: Incorporates multiple filters, including a HEPA filter, to capture fine particles and improve indoor air quality.
  • Self-Cleaning Technology: Automatically cleans its brush roll and tubing system, reducing maintenance hassle.
  • Smart Control Panel: Features an LED display that provides real-time information on battery life, power mode, and maintenance alerts.
  • Long-Lasting Battery: Offers up to 35 minutes of uninterrupted cleaning power on a single charge, suitable for covering large areas.

Product Quality and Performance

Constructed with high-quality materials, the Dreame H12 Pro delivers durability and consistent performance. Its powerful motor and innovative design ensure it effectively removes stubborn dirt and stains from various surfaces.

Specifications

  • Dimensions: Compact and easy to store with a slim profile.
  • Weight: Lightweight design for easy maneuverability around the home.
  • Battery Life: Up to 35 minutes on standard mode, with a quick recharge feature.
  • Water Tank Capacity: Adequate for cleaning large areas without frequent refills.
  • Power: High-efficiency motor provides strong suction and thorough cleaning.

Purpose of Use

Ideal for:

  • Families needing a robust cleaning tool for daily messes and routine maintenance.
  • Pet owners who deal with frequent spills and pet hair.
  • Anyone with mixed flooring types, as it transitions smoothly from hardwood to carpet.

How to Use

  1. Setup: Charge the vacuum fully before first use. Fill the clean water tank and ensure the dirty water tank is empty.
  2. Operation: Power on the device, select the desired cleaning mode via the smart control panel, and start cleaning by gently pushing the vacuum across your floors.
  3. Maintenance: After use, empty the dirty water tank and rinse under running water. Periodically check and wash the filters as recommended.
  4. Troubleshooting: If suction decreases or the device malfunctions, check for blockages or ensure the battery is adequately charged.

Supported Applications

  • Daily Cleaning: Excels in removing everyday dirt and unexpected spills.
  • Deep Cleaning: Effective for seasonal deep cleans, handling tougher stains and build-ups.
  • Multi-Surface Compatibility: Safely and efficiently cleans tile, sealed wood floors, laminate, linoleum, and carpet.

Benefits & Compatibility

  • Time Efficiency: Cuts down cleaning time by handling multiple cleaning tasks simultaneously.
  • Improved Hygiene: Enhances the cleanliness of your home with both wet and dry cleaning capabilities.
  • User-Friendly: Intuitive controls and automatic functions make it accessible to all users.

Warranty and FAQs

Includes a comprehensive warranty that covers manufacturing defects. NEO Digital’s FAQ section provides additional support for using and maintaining the vacuum cleaner effectively.

Delivery Services (UAE)

NEO Digital ensures a quick and safe delivery across the UAE, so you can start enjoying your Dreame H12 Pro as soon as possible.

After Sales Support

Our customer service team is available to assist with any operational questions or issues, ensuring you can fully utilize the Dreame H12 Pro Wet and Dry Vacuum Cleaner.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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