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NEOTECH

Samsung 9 KG FRONT LOAD Washing Machine

Samsung 9 KG FRONT LOAD Washing Machine

Dhs. 2,323.00 AED
Dhs. 2,373.00 AED Dhs. 2,323.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Samsung 9 KG Front Load Washing Machine is engineered for households that value both efficiency and performance. Featuring cutting-edge technology such as EcoBubble and Vibration Reduction Technology (VRT), this washing machine offers thorough cleaning, enhanced fabric care, and quiet operation, making it an ideal choice for busy, modern lifestyles.

Key Features

  • EcoBubble Technology: Generates bubbles that enhance cleaning power at lower temperatures, effectively removing dirt while protecting fabric and saving energy.
  • VRT (Vibration Reduction Technology): Minimizes noise and vibration during washes, making it perfect for open living spaces and night-time washes.
  • Digital Inverter Motor: Delivers superior energy efficiency, minimal noise, and exceptionally long-lasting performance.
  • Quick Wash Program: Allows you to wash up to 2 kg of laundry in just 15 minutes, ideal for less soiled clothes and busy days.
  • Smart Control: Connects to Samsung’s SmartThings app, enabling remote control and monitoring, along with maintenance reminders and troubleshooting.

Product Quality and Performance

Samsung's commitment to quality is evident in the durable construction and reliable operation of this washing machine. The inclusion of advanced technologies ensures it meets the high standards required for modern home appliances, providing optimal cleaning results and user-friendly features.

Specifications

  • Dimensions: Fits comfortably in most laundry rooms or designated wash areas.
  • Weight: Sturdy build to ensure stability during operation.
  • Capacity: 9 kg, perfect for families or handling larger loads of laundry.
  • Energy Efficiency: Rated A+++, helping to reduce household energy consumption significantly.
  • Spin Speed: Up to 1400 rpm, ensuring clothes come out less damp and reducing drying time.

Purpose of Use

Ideal for:

  • Families needing to wash large volumes of laundry with efficiency.
  • Environmentally conscious consumers looking to lower their energy and water usage.
  • Homeowners seeking a quiet washing machine that can be used at any time without disturbance.

How to Use

  1. Setup: Install the washing machine according to the manufacturer's guidelines to ensure proper functioning.
  2. Operation: Load the laundry, add detergent, select the desired cycle, and start the wash. Utilize the SmartThings app for additional functionalities and convenience.
  3. Maintenance: Regularly clean the drum and detergent drawer, check the door seal, and run a drum clean cycle as recommended.
  4. Troubleshooting: Use the SmartThings app for diagnostic help or refer to the user manual for common issues such as error codes.

Supported Applications

  • Daily Laundry Needs: Efficiently manages regular household laundry tasks.
  • Bulky Items: Accommodates larger items such as bed linens and towels.
  • Delicate Fabrics: Provides gentle care for delicate items with specific wash settings.

Benefits & Compatibility

  • Enhanced Fabric Care: EcoBubble and gentle drum design protect clothes during wash cycles.
  • Energy and Water Efficiency: Reduces consumption, aligning with eco-friendly practices.
  • Smart Technology: Adds convenience and control through smartphone integration.

Warranty and FAQs

Includes a comprehensive manufacturer’s warranty that covers parts and labor. NEO Digital’s FAQ section provides additional information on installation, operation, and maintenance tips.

Delivery Services (UAE)

NEO Digital offers prompt and professional delivery services across the UAE, ensuring your new washing machine is delivered and installed with precision.

After Sales Support

Our customer service team is available to assist with any questions about the washing machine’s features or maintenance, ensuring you can fully utilize your Samsung 9 KG Front Load Washing Machine.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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