NEOTECH
Terim 7 Kg Washing Machine, TERFL715VS
Terim 7 Kg Washing Machine, TERFL715VS
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Terim TERFL715VS 7 Kg Washing Machine is designed to offer efficient and effective cleaning performance in a compact and user-friendly package. Perfect for small to medium-sized households, this model provides robust washing capabilities, multiple wash settings, and energy-saving features to handle your laundry needs seamlessly.
Key Features
- 7 Kg Capacity: Ideal for everyday laundry requirements of small to medium-sized families.
- Multiple Wash Programs: Includes settings for cotton, synthetics, delicates, and a quick wash option, catering to various fabric care needs.
- Energy Efficient: Features an A++ energy rating, reducing electricity consumption and minimizing environmental impact.
- Easy Interface: Equipped with a simple rotary dial and LED display for straightforward operation.
- Fast Wash Cycle: Offers a quick wash option that cleans lightly soiled clothes in just 15 minutes, perfect for when you're in a hurry.
- Delay Timer: Allows you to set the wash to start at a time that suits your schedule, providing added convenience.
Product Quality and Performance
Terim is known for its commitment to quality and durability, and the TERFL715VS washing machine exemplifies these traits. It's built to withstand regular use while delivering excellent wash results and efficient performance, ensuring your laundry is always clean and fresh.
Specifications
- Dimensions: Compact design that fits easily into smaller spaces without sacrificing capacity.
- Spin Speed: Up to 1000 RPM, helping to reduce drying time by effectively removing water from clothes.
- Noise Level: Designed to operate quietly, making it suitable for use in apartments or late at night.
- Installation Requirements: Requires standard plumbing and electrical connections; easy to install in various laundry room configurations.
Purpose of Use
Ideal for:
- Small families or couples who need a reliable washing machine without the large footprint.
- Individuals living in apartments or homes with limited laundry space.
- Anyone seeking a cost-effective and energy-efficient solution for daily laundry tasks.
How to Use
- Installation: Ensure proper setup by connecting to water and power supplies; refer to the manual for installation guidelines.
- Operation: Select the desired wash program using the rotary dial, adjust settings via the LED display, add detergent, and start the machine.
- Maintenance: Regularly clean the detergent drawer and door seal, and check the filter to ensure optimal performance.
- Troubleshooting: Consult the user manual for basic troubleshooting or contact Terim customer service for more complex issues.
Supported Applications
- Daily Laundry: Handles daily loads efficiently with customizable settings to match fabric types and soil levels.
- Quick Washes: Ideal for refreshing clothes quickly when time is limited.
- Energy-Saving Washes: Uses less water and energy, suitable for environmentally conscious users.
Benefits & Compatibility
- Space-Saving Design: Compact size makes it ideal for smaller living spaces.
- User-Friendly Controls: Simplifies the washing process with intuitive controls and clear indicators.
- Cost Efficiency: Energy-efficient operations help save on utility bills.
Warranty and FAQs
Includes a comprehensive warranty that covers parts and labor, reflecting Terim’s confidence in their appliance's longevity and reliability. NEO Digital’s FAQ section provides further details on maximizing the use of the washing machine.
Delivery Services (UAE)
NEO Digital provides fast and secure delivery across the UAE, ensuring that your new washing machine arrives ready for immediate use.
After Sales Support
Our customer service team is readily available to assist with any setup questions, usage tips, or maintenance advice, helping you get the most out of your Terim washing machine.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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