NEOTECH
Shark Z102ME Rocket Pet Pro Cordless Handstick Vacuum
Shark Z102ME Rocket Pet Pro Cordless Handstick Vacuum
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Shark Rocket Pet Pro Cordless Handstick Vacuum Z102ME is designed for pet owners looking for a powerful, cordless solution to tackle pet hair, dirt, and debris on all types of floors and surfaces. This lightweight yet powerful vacuum cleaner offers exceptional maneuverability and can easily convert to a hand vacuum for versatile cleaning.
Key Features
- Cordless Design: Provides freedom to clean anywhere without being tied down by a cord.
- Self-Cleaning Brushroll: Automatically removes hair wrap, ensuring the vacuum maintains peak performance.
- Powerful Suction: Optimized for pet hair pickup with deep-cleaning capabilities on carpets and hard floors.
- Lightweight and Versatile: Easily converts to a hand vacuum for cleaning furniture, stairs, and other above-floor areas.
- HEPA Filtration: Traps 99.9% of dust and allergens inside the vacuum, making it ideal for allergy sufferers.
Product Quality and Performance
The Shark Rocket Pet Pro Z102ME is built with high-quality materials and features advanced technology designed to handle the challenges of pet hair and more. Its robust motor provides consistent suction power, and its versatile design adapts to various cleaning environments.
Specifications
- Dimensions: Typically compact and easy to store.
- Weight: Approximately 3.34 kg, making it lightweight and easy to maneuver.
- Battery Life: Offers up to 40 minutes of runtime, depending on usage and settings.
- Dust Cup Capacity: 0.7 liters, allowing for extended cleaning sessions without needing to empty it frequently.
- Filter: Advanced HEPA filter system to capture and hold fine particles.
Purpose of Use
Perfect for:
- Pet owners needing a powerful tool to manage shedding and allergens.
- Households with various floor types and furniture that requires regular dusting and debris removal.
- Individuals seeking a lightweight, versatile vacuum for quick and easy cleaning.
How to Use
- Setup: Charge the battery fully before first use. Attach desired accessories for specific cleaning tasks.
- Operation: Power on the unit and select the appropriate mode for your floor type. Use the handheld mode for targeted spot cleaning.
- Maintenance: Regularly empty the dust cup and clean the filter to ensure optimal performance. Check the brushroll for any residual hair and debris.
- Troubleshooting: If you experience decreased suction or other issues, check for blockages in the nozzle, tube, or filter area.
Supported Applications
- Home Cleaning: Efficient for daily cleanups of floors, carpets, and hard-to-reach areas.
- Pet Hair Removal: Excellent for removing pet hair from all surfaces.
- Above-Floor Cleaning: Comes with attachments suited for upholstery, curtains, and even car interiors.
Benefits & Compatibility
- Cordless Convenience: Eliminates the hassle of a cord for quicker, more efficient cleaning.
- Effective Allergen Control: HEPA filtration helps keep the living environment healthy.
- User-Friendly: Simple controls and lightweight design make it accessible to a wide range of users.
Warranty and FAQs
Includes a comprehensive manufacturer’s warranty. NEO Digital’s FAQ section provides additional support for care, usage, and troubleshooting tips.
Delivery Services (UAE)
NEO Digital offers reliable and timely delivery services across the UAE, ensuring that your new vacuum cleaner arrives safely and is ready to use.
After Sales Support
Our customer support team is on hand to assist with any queries about the vacuum’s features or maintenance, ensuring you can fully utilize your Shark Rocket Pet Pro Z102ME.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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