NEOTECH
Samsung Galaxy Watch 5 Pro 45mm Black Titanium
Samsung Galaxy Watch 5 Pro 45mm Black Titanium
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Samsung Galaxy Watch 5 Pro 45mm in Black Titanium is engineered for durability and functionality, setting a new standard for outdoor and fitness watches. This model stands out with its robust materials, advanced health tracking capabilities, and GPS navigation, making it perfect for adventure enthusiasts and fitness buffs alike.
Key Features
- Durable Build: Constructed with a premium Black Titanium case and sapphire crystal glass for enhanced scratch resistance and durability.
- Enhanced Battery Life: Features a significantly larger battery than previous models, providing extended use on a single charge.
- Advanced GPS: Includes a sophisticated GPS system that offers route back navigation and tracking, ideal for hikers and outdoor adventurers.
- BioActive Sensor: Captures detailed health data including heart rate, blood oxygen levels, and body composition for comprehensive wellness monitoring.
- Wear OS Powered by Samsung: Provides seamless integration with a wide range of apps and customizations.
- Auto Workout Tracking: Automatically detects and tracks over 90 physical activities, perfect for diverse fitness routines.
- Improved Sleep & Stress Management: Offers insights into your sleep patterns and stress levels, helping you make informed decisions about your health.
Product Quality and Performance
Samsung's Galaxy Watch 5 Pro is crafted from high-quality materials designed to withstand the rigors of outdoor activities and daily wear. The titanium frame not only adds strength but also gives the watch a sleek, modern look. Equipped with the latest in wearable technology, the Galaxy Watch 5 Pro delivers exceptional performance, particularly in health and fitness tracking.
Specifications
- Dimensions: The 45mm case size is ideal for visibility and usability without being overly bulky.
- Connectivity: Includes Bluetooth, Wi-Fi, and optional LTE, enabling standalone communication capabilities.
- Compatibility: Optimally pairs with Samsung smartphones but also works well with other Android devices and offers limited functionality with iOS.
- Color: Sophisticated Black Titanium, offering a stylish yet functional design.
Purpose of Use
Ideal for:
- Outdoor enthusiasts needing a reliable GPS and robust construction.
- Health-conscious users looking for detailed tracking and body metrics.
- Tech-savvy individuals who appreciate a smartwatch that can handle extensive app functionality.
How to Use
- Setup: Connect the watch to your smartphone using the Samsung Wearable app to sync data and access settings.
- Daily Use: Wear it to monitor daily activities, receive notifications, and use apps.
- Navigation: Utilize the GPS features for tracking routes and navigating during outdoor activities.
- Health Monitoring: Regularly check health metrics through the BioActive Sensor and manage data via the Samsung Health app.
Supported Applications
- Samsung Health: Provides comprehensive health and fitness tracking.
- Google Maps: Supports navigation directly from your wrist.
- Third-Party Apps: Access a broad array of apps for fitness, productivity, and entertainment through the Google Play Store.
Benefits & Compatibility
- Premium Materials: Titanium casing and sapphire crystal enhance durability.
- Extended Battery Life: Longer battery life supports prolonged use, especially useful in outdoor settings.
- Comprehensive Health Tracking: In-depth monitoring assists in maintaining or improving health.
Warranty and FAQs
Comes with a standard manufacturer's warranty that covers defects. NEO Digital’s FAQ section answers common queries and provides tips for getting the most out of your device.
Delivery Services (UAE)
NEO Digital offers fast and reliable delivery throughout the UAE, ensuring your new watch arrives quickly and safely.
After Sales Support
Our customer service team is available to help with any questions or support needed, ensuring you can fully enjoy all the features of your Galaxy Watch 5 Pro.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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