NEOTECH
Siemens EP9B6QO90M Built In Gas Hob 90cm
Siemens EP9B6QO90M Built In Gas Hob 90cm
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Siemens EP9B6QO90M Built-In Gas Hob, 90 cm, is designed for those who take cooking seriously and demand professional-level control and performance. With its sleek design and cutting-edge features, this gas hob fits perfectly into modern kitchens, enhancing both functionality and style.
Key Features
- High-Performance Burners: Includes five gas burners of varying sizes to accommodate all types of cooking from simmering to rapid boiling.
- StepFlame Technology: Provides precise heat control with nine different flame steps, allowing for meticulous heat adjustments.
- Durable Cast Iron Supports: Offers stability for pots and pans, ensuring safety and confidence while cooking.
- Sword Knobs: Ergonomically designed for ease of use and precision control.
- Integrated Wok Burner: Ideal for high-heat stir-frying and other cooking techniques that require intense heat.
- Flame Failure Safety Device: Automatically cuts off the gas supply if the flame extinguishes, enhancing kitchen safety.
Product Quality and Performance
Siemens is renowned for its commitment to quality, innovation, and design. The EP9B6QO90M gas hob is crafted with premium materials, ensuring durability and consistent performance. This model is designed to offer reliable operation and meet the demands of avid cooks who need precise control over their cooking temperatures.
Specifications
- Dimensions: 90 cm wide, designed to fit seamlessly into standard kitchen countertops.
- Material: Constructed with a stainless steel finish for a modern look and easy cleaning.
- Installation Requirements: Built-in design requires professional installation to ensure safety and functionality.
- Energy Efficiency: Optimized for efficient fuel use while delivering excellent cooking performance.
Purpose of Use
Ideal for:
- Home chefs and culinary enthusiasts who appreciate precision in their cooking.
- Families or individuals who frequently cook and need a reliable, professional-grade hob.
- Modern kitchen renovations or upgrades where functionality and aesthetics are priorities.
How to Use
- Installation: Should be installed by a professional to ensure it is correctly integrated into your kitchen’s countertop.
- Operation: Use the sword knobs to select the desired flame size for different cooking needs, utilizing the StepFlame technology for precise heat control.
- Maintenance: Clean regularly to maintain the stainless steel finish and ensure the ports on the burners are free from debris for optimal flame performance.
- Troubleshooting: Check connections if burners fail to ignite or consult the manual for quick fixes. Contact Siemens customer support for further assistance if necessary.
Supported Applications
- Versatile Cooking: Suitable for a range of cooking methods, from slow simmering to high-heat searing.
- Large Cookware Support: Adequate space and strong support for larger pots and pans, including woks.
- Culinary Experiments: Allows for precise temperature control essential for delicate cooking and culinary experiments.
Benefits & Compatibility
- Enhanced Safety Features: Flame failure device adds an extra layer of safety in the kitchen.
- High-Quality Construction: Built to last with durable materials and superior craftsmanship.
- Elegant Design: Complements modern kitchen aesthetics while providing functional benefits.
Warranty and FAQs
Includes a manufacturer’s warranty covering parts and labor, ensuring peace of mind for your investment. NEO Digital’s FAQ section offers insights into maximizing the utility and lifespan of your gas hob.
Delivery Services (UAE)
NEO Digital ensures robust delivery and professional installation services across the UAE, guaranteeing that your new gas hob is set up for optimal performance right from the start.
After Sales Support
Our dedicated customer service team is available to assist with any operational queries or issues, ensuring you can make the most out of your Siemens gas hob.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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