NEOTECH
BLACK+DECKER DVA320J-B5 Cordless Dustbuster Handheld Vacuum Cleaner
BLACK+DECKER DVA320J-B5 Cordless Dustbuster Handheld Vacuum Cleaner
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The BLACK+DECKER DVA320J-B5 Cordless Dustbuster Handheld Vacuum Cleaner is a lightweight, powerful tool designed for quick and easy clean-ups. This handheld vacuum offers cordless convenience, making it perfect for daily tasks around the home, from spilled cereals to pet hair on furniture.
Key Features
- Cordless Technology: Provides freedom to clean anywhere without being tethered to an outlet.
- Powerful Suction: Efficiently picks up dirt and debris with 10.8V of power.
- Wide Mouth Design: Easily scoops up larger debris, making it ideal for quick, everyday messes.
- Lightweight & Portable: Designed for comfortable use and easy maneuvering around the home.
- Quick-Release Dirt Bowl: Allows for easy emptying without touching the dirt.
Product Quality and Performance
Built with BLACK+DECKER's trusted quality, the DVA320J-B5 is durable and reliable. It features robust suction power and a user-friendly design that simplifies cleaning tasks. The vacuum’s filter and dirt bowl are washable, ensuring long-lasting performance and hygiene.
Specifications
- Dimensions: Compact size for easy storage and accessibility.
- Weight: Light enough to operate with one hand.
- Battery: 10.8V lithium-ion battery provides ample run time for routine clean-ups.
- Charging Time: Quick recharge capability to reduce downtime between uses.
- Included Accessories: Comes with a crevice tool and brush to tackle various cleaning needs.
Purpose of Use
Ideal for:
- Quick daily cleanups in homes or offices.
- Car interiors, thanks to its portability and effectiveness in confined spaces.
- Homeowners seeking a convenient secondary vacuum for immediate cleaning needs.
How to Use
- Charging: Fully charge the vacuum before first use. The charging indicator will show when it's ready to use.
- Operation: Attach the desired accessory, if necessary, and power on the device to start cleaning.
- Maintenance: Regularly empty the dirt bowl and rinse the filter under running water to maintain optimal suction.
- Troubleshooting: If suction decreases, check for clogs in the nozzle or tube and ensure the filter is clean.
Supported Applications
- Surface Cleaning: Effective on multiple surfaces including upholstery, countertops, and car seats.
- Spot Cleaning: Ideal for picking up spills and debris quickly.
- Pet Hair Removal: Easily removes pet hair from furniture and mats.
Benefits & Compatibility
- Ease of Use: Simple controls and easy maintenance make it suitable for all users.
- Efficiency: Saves time on small cleaning tasks with its strong suction and cordless operation.
- Versatility: Includes attachments that make it capable of handling a variety of cleaning situations.
Warranty and FAQs
Comes with a standard warranty that covers defects in material and workmanship. NEO Digital’s FAQ section provides helpful tips for maximizing the vacuum’s life and effectiveness.
Delivery Services (UAE)
NEO Digital ensures swift and reliable delivery across the UAE, ensuring your new vacuum arrives promptly and ready for use.
After Sales Support
Our customer service team is ready to assist with any questions or concerns about the BLACK+DECKER DVA320J-B5, ensuring you can make the most of your new handheld vacuum.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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