NEOTECH
Samsung 7Kg Front Load Washer
Samsung 7Kg Front Load Washer
Couldn't load pickup availability
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Samsung 7Kg Front Load Washer is designed for modern living, offering a perfect blend of efficiency, technology, and design. Ideal for small to medium-sized households, this washer features innovative wash technologies to ensure laundry is thoroughly and gently cleaned, with energy and water efficiency in mind.
Key Features
- EcoBubble Technology: Generates bubbles that enhance cleaning power at lower temperatures.
- Digital Inverter Motor: Delivers superior energy efficiency, minimal noise, and exceptionally long-lasting performance.
- Quick Wash Program: Perfect for lightly soiled clothes and busy lifestyles, cleaning garments in just 15 minutes.
- Smart Check: An automatic error-monitoring system that detects and diagnoses problems and provides easy troubleshooting solutions using a smartphone App.
- Hygiene Steam: A powerful steam cycle releases steam from the bottom of the drum, ensuring every item is thoroughly saturated, removing engrained dirt and 99.9% of bacteria and allergens.
Product Quality and Performance
Built with durability and performance in mind, the Samsung 7Kg Front Load Washer is equipped with a digital inverter motor that comes with a 10-year warranty, emphasizing its reliability and long-term performance. The washer's various cycles and settings provide flexibility to handle different types of fabrics and soil levels effectively.
Specifications
- Dimensions: 600 mm x 850 mm x 550 mm
- Weight: Approximately 61 kg
- Capacity: 7 kg
- Energy Efficiency Class: A+++
- Spin Speed: Up to 1200 RPM
- Control Type: LED display with touch control
- Color: Available in white or silver
Purpose of Use
This washer is ideal for:
- Small to medium-sized families or individuals living in apartments.
- Those seeking a high-efficiency washing machine that conserves energy and water.
- Users looking for advanced features to simplify and optimize their laundry process.
How to Use
- Setup: Install according to the manual, ensuring it's leveled and connected to power and water sources.
- Operation: Load laundry, add detergent, select a cycle, and start the wash. Customize the settings using the LED display based on fabric type and soil level.
- Maintenance: Regularly clean the detergent drawer and door seal. Run a drum clean cycle monthly to prevent odor buildup.
- Troubleshooting: Use the Smart Check feature to diagnose issues and follow guided solutions.
Supported Applications
- Daily Wash: Handles everyday laundry quickly and efficiently.
- Delicate Wash: Safely washes sensitive materials like silk and wool.
- Intensive Wash: Removes tough stains from durable fabrics.
Benefits & Compatibility
- Space-Saving: Compact design fits easily into small spaces.
- Quiet Operation: The digital inverter motor ensures the machine runs quietly.
- User-Friendly Interface: Intuitive controls and an LED display make operation straightforward.
Warranty and FAQs
Comes with a comprehensive warranty, including a 10-year warranty on the motor. NEO Digital's FAQ section provides further support for using and maintaining the washer effectively.
Delivery Services (UAE)
NEO Digital offers fast, reliable delivery across the UAE, ensuring that your new washer is delivered and ready to use with minimal hassle.
After Sales Support
Our customer support team is available to assist with any questions about installation, operation, or maintenance, ensuring you can fully utilize the capabilities of your Samsung 7Kg Front Load Washer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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