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Receipt Printer - Sunmi NT311 Cloud

Receipt Printer - Sunmi NT311 Cloud

Regular price Dhs. 682.00 AED
Regular price Dhs. 785.00 AED Sale price Dhs. 682.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Sunmi NT311 Cloud Printer

Overview: The Sunmi NT311 Cloud Printer offers triple protection, ideal for harsh kitchen environments. It ensures seamless printing for both online and offline orders, enhancing efficiency and reducing missed orders. With features like large capacity, multiple language support, and fast printing, it's tailored to adapt to various business needs.

About Product: The Sunmi NT311 Cloud Printer is specifically designed for demanding kitchen environments, featuring triple protection against water, dust, and bugs. Its durable construction and easy-to-clean ABS oleophobic coating ensure reliable performance in tough conditions. The printer supports both online and offline orders, minimizing the risk of missed orders and maximizing efficiency.

Quality & Performance: Built with high-quality materials and advanced technology, the Sunmi NT311 Cloud Printer delivers exceptional performance. It boasts a print speed of up to 250mm/s, ensuring fast and efficient ticket printing even during peak hours. With a print life of 150km and a cutter life of over 1.5 million times, it's designed to withstand heavy usage while maintaining quality output.

Description: The Sunmi NT311 Cloud Printer is equipped with a range of features to enhance usability and convenience. It includes built-in sensors to detect paper status and automatically address issues like paper jams and low paper levels. The printer supports multiple languages and offers customizable voice output for improved user experience.


  • Printing Method: Thermal
  • Paper Width: 80mm
  • Dots: 576 dots
  • Print Speed: Max. 250mm/s
  • Cutter Life: >1.5 Million times
  • Memory: 64MB Flash: 256MB
  • Connectivity: Bluetooth, Ethernet, Wi-Fi

Purpose of Use: Ideal for restaurants, cafes, and other food service establishments, the Sunmi NT311 Cloud Printer is designed to streamline order processing in busy kitchen environments. Its robust construction and advanced features make it suitable for any business that requires reliable, high-speed printing.

Supported Operating Systems (OS) & Applications: Compatible with various operating systems and applications, including Android, iOS, and Windows, the Sunmi NT311 Cloud Printer seamlessly integrates with POS systems and kitchen management software for effortless order processing.

Supported Industries: The Sunmi NT311 Cloud Printer is perfect for the hospitality industry, including restaurants, cafes, bars, and hotels. Its durability and reliability also make it suitable for retail environments, ticketing systems, and other businesses that require fast and efficient printing.

Warranty Information: The Sunmi NT311 Cloud Printer comes with a standard manufacturer's warranty, providing coverage for any defects in materials or workmanship. Warranty terms may vary, so please refer to the product documentation for specific details.

Delivery Services: Our delivery service covers all areas within the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We prioritize fast and reliable delivery to ensure that your order arrives promptly and in perfect condition. With our efficient logistics network, you can trust us to deliver your Sunmi NT311 Cloud Printer quickly and securely, wherever you are in the UAE.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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