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NEOTECH

Label Printer - Xprinter XP-365B

Label Printer - Xprinter XP-365B

Regular price Dhs. 368.00 AED
Regular price Dhs. 464.00 AED Sale price Dhs. 368.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Product Title:

XprinterXP-318B/XP-318BM Versatile Label Printer

Overview:

The XprinterXP-318B/XP-318BM models are innovative label and receipt printers designed to offer flexibility and efficiency in various printing tasks. With advanced direct thermal printing technology, these printers provide high-quality printing without the need for ink or ribbon, making them environmentally friendly and cost-effective solutions for businesses.

About Product:

These printers are capable of handling both label and receipt printing modes, with the XP-318B focusing on label print mode and the XP-318BM on receipt print mode. They boast a printing speed of up to 127mm/s for labels and 90mm/s for receipts, accommodating up to 82 mm diameter paper rolls.

Quality and Performance:

Equipped with a durable print head designed to prevent overheating, the XP-318B/XP-318BM models ensure long-lasting performance. Their 203 DPI resolution guarantees crisp and clear prints, suitable for a wide range of applications.

Description and Specifications:

  • Resolution: 203 DPI
  • Printing Method: Direct Thermal
  • Max. Print Speed: 127 mm/s (XP-318B) / 90 mm/s (XP-318BM)
  • Media Type: Thermal roll paper, thermal adhesive paper
  • Interfaces: USB, LAN, WIFI, Bluetooth options
  • Dimension: 212140144mm (DWH)
  • Weight: 0.94 kg

Purpose of Use:

Ideal for retail, hospitality, and healthcare settings, these printers are perfect for printing labels for products, packages, as well as receipts, enhancing operational efficiency and customer service.

Supported Operating Systems (OS):

Fully compatible with Windows, and offering SDKs for iOS, Android, and Windows, ensuring easy integration into existing systems.

Supported Applications and Industries:

These printers are versatile enough to be used in a variety of settings, including manufacturing for item labeling, healthcare for patient identification, and retail for price tagging and receipts.

Benefit Effect:

Businesses can expect an improvement in operational efficiency, with fast, reliable, and high-quality printing solutions that are easy to integrate and use, leading to enhanced productivity and customer satisfaction.

Warranty Information:

The XprinterXP-318B/XP-318BM comes with a comprehensive warranty, ensuring reliability and support for the longevity of the printers.

Delivery Services:

Offering efficient and reliable delivery across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service is focused on ensuring that your printer arrives promptly and in perfect condition.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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