NEOTECH
Xprinter XP-370B 3-Inch Thermal Shipping Label Printer
Xprinter XP-370B 3-Inch Thermal Shipping Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Xprinter XP-370B Label Printer with 152mm/s speed and 203dpi resolution. Ideal for shipping labels, product marking, and more. Shop now at NEOTECH!
Product Overview
The Xprinter XP-370B is a high-performance, compact thermal desktop printer, perfect for various labeling applications. With a sleek design and user-friendly interface, this printer is a top choice for businesses seeking efficiency and reliability. It offers exceptional speed and resolution, ensuring clear, professional-quality labels every time.
Product Description
Performance and Quality:
The Xprinter XP-370B delivers high-quality prints with a maximum resolution of 203dpi. It boasts a rapid printing speed of up to 152mm/s, ensuring that your labeling tasks are completed quickly and efficiently. Its compact design is ideal for environments with limited space, making it a versatile addition to any workspace.
Ease of Use:
This printer features an integrated design that simplifies operation. It supports multiple interfaces, including USB, Serial, and LAN, with an optional Bluetooth connection for wireless convenience. The XP-370B is compatible with various operating systems, including Windows, Linux, Mac, and Android, ensuring seamless integration into your existing setup.
Versatile Media Handling:
The XP-370B accommodates media widths from 20mm to 80mm and supports thermal paper and sticker paper. It features easy paper loading and an adjustable paper guide, making it suitable for a wide range of applications, from shipping labels to product marking.
Key Features
- High Resolution: 203dpi for clear, detailed labels.
- Fast Printing Speed: Up to 152mm/s for efficient workflow.
- Compact Design: Ideal for limited space environments.
- Multiple Interfaces: USB, Serial, LAN, with optional Bluetooth.
- Advanced Sensing Technologies: Includes thermal sensitive resistance, photoelectric sensor, and black mark sensor.
Specifications
- Print Method: Direct thermal.
- Max Paper Size: 20-80mm.
- Print Speed: Max 152mm/s, Min 50.8mm/s.
- Resolution: 203dpi.
- Weight: 1.5kg.
- Print Head Life: 100km.
Purpose of Use
The Xprinter XP-370B is perfect for various industries, including retail, logistics, manufacturing, and healthcare. It is ideal for creating shipping labels, product marking, electronics labeling, and more, providing businesses with a reliable and efficient labeling solution.
How to Use
- Load Paper: Open the printer cover and load the thermal paper or sticker paper. Adjust the paper guide as needed.
- Connect: Use the appropriate interface (USB, Serial, LAN, or Bluetooth) to connect the printer to your system.
- Print: Use compatible software to design and print your labels. Ensure the correct settings for optimal print quality.
Benefits & Compatibility
- Efficient: Rapid printing speeds enhance productivity.
- Versatile: Supports various media types and sizes.
- User-Friendly: Easy integration with multiple operating systems.
- Eco-Friendly: Direct thermal printing eliminates the need for ink or toner.
Warranty and FAQs
Warranty:
The Xprinter XP-370B comes with a one-year warranty, ensuring peace of mind with your purchase. For any issues, our dedicated support team is available via call center and online technical support.
FAQs:
- Q: What operating systems are supported? A: Windows, Linux, Mac, and Android.
- Q: What is the maximum paper width? A: 80mm.
- Q: Is there an option for wireless connectivity? A: Yes, Bluetooth is available as an option.
Packaging/Weight/Dimension
Packaging Details:
The printer is securely packaged to ensure safe delivery. It weighs 1.5kg, making it easy to handle and transport.
Delivery Services in the UAE
We provide reliable delivery services across the UAE, covering major cities like Dubai, Abu Dhabi, and Sharjah, as well as other regions such as Al Ain, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Enjoy prompt and efficient delivery for all your business needs.
Best Price Guarantee
We offer the best price guarantee in Dubai, UAE. If you find a lower price elsewhere, we will match it. Shop with us for the best value, combining quality, innovation, and competitive pricing.
After Sales Support
Our customers are our top priority. We are dedicated to providing exceptional after-sales support to ensure your complete satisfaction. Contact us for any assistance or inquiries.
Stock Availability
While we strive to keep our inventory up to date, we cannot guarantee stock availability. We will notify you promptly if any items in your order are out of stock. For time-sensitive orders, please contact us to verify stock availability before placing your order.
Get in Touch
For any questions or concerns about our products, pricing, or availability, please contact our expert team. We are here to support you and provide the best service possible.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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