NEOTECH
Xprinter XP-365B Versatile Label Printer
Xprinter XP-365B Versatile Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Explore the Xprinter XP-365B Versatile Label Printer, designed for efficiency and high-quality printing. Ideal for retail, hospitality, and healthcare.
Xprinter XP-365B Versatile Label Printer Overview
The Xprinter XP-365B Versatile Label Printer is a cutting-edge solution designed to offer flexibility and efficiency in various printing tasks. With advanced direct thermal printing technology, it provides high-quality printing without the need for ink or ribbon, making it an eco-friendly and cost-effective solution for businesses.
Key Features
- Versatile Design: Capable of handling both label and receipt printing modes, with fast printing speeds to enhance productivity.
- Direct Thermal Printing: Offers high-quality prints without the need for ink or ribbon, reducing operational costs and environmental impact.
- Durable Print Head: Equipped with a print head designed to prevent overheating, ensuring long-lasting performance.
Product Quality and Performance
The XP-365B is built to deliver reliable performance in demanding environments:
- High Print Speed: Prints labels at up to 127 mm/s and receipts at up to 90 mm/s, ensuring fast and efficient operations.
- Resolution: 203 DPI resolution for clear, crisp prints suitable for various applications.
Specifications
- Dimensions: 212 x 140 x 144 mm (D x W x H)
- Weight: 0.94 kg
- Printing Method: Direct Thermal
- Media Handling: Supports thermal roll paper and thermal adhesive paper with a maximum roll diameter of 82 mm.
Purpose of Use
Ideal for:
- Retail: Perfect for price tagging, receipt printing, and inventory labeling.
- Hospitality: Efficient for guest check-ins, ticket printing, and customer receipts.
- Healthcare: Suitable for patient identification, specimen labeling, and medical records.
How to Use
- Setup: Place the printer in a suitable location and connect it to your network or computer.
- Load Media: Insert the appropriate media roll (thermal paper or labels) into the printer.
- Configure Settings: Use the interface to adjust settings according to your printing requirements.
- Begin Printing: Start printing tasks and adjust settings as needed for different media types or print quality.
Supported OS/Application/Industries
- Operating Systems: Compatible with Windows, iOS, Android, with available SDKs for seamless integration.
- Applications: Versatile enough for use in retail, hospitality, healthcare, and manufacturing.
Benefits & Compatibility
- Connectivity: Offers multiple interfaces including USB, LAN, WiFi, and Bluetooth.
- Efficiency: High-speed printing and easy media loading improve operational efficiency.
Warranty and FAQs
The XP-365B comes with a comprehensive warranty to ensure reliability. For detailed support and FAQs, visit the NEOTECH product services page.
Delivery Services (UAE)
NEOTECH provides reliable and timely delivery services across the UAE, ensuring your printer arrives safely and ready for use.
After Sales Support
NEOTECH is dedicated to providing exceptional after-sales support to ensure customer satisfaction and optimal product performance.
Product Packaging/Weight/Dimension
- Packaging Details: Securely packed to ensure safe delivery.
- Weight: 0.94 kg.
- Dimensions: 212 x 140 x 144 mm.
Shop Today & Receive Your Delivery Across the UAE!
Shop today and enjoy swift, reliable delivery services across the UAE. Our efficient delivery system ensures that your Xprinter XP-365B arrives on time and in perfect condition. Start optimizing your operations with our seamless delivery process.
Best Price Guarantee
At NEOTECH, we offer the best price guarantee in Dubai, UAE. If you find a lower price elsewhere, we will match it. Shop with us for unbeatable value, combining quality, innovation, and competitive pricing.
Request for Customer Reviews and Testimonials
We value our customers' feedback. Please share your experiences and testimonials to help others make informed decisions. Your insights are invaluable to us.
Stock Availability
While we strive to keep our inventory up to date, we cannot guarantee stock availability. We will notify you promptly if any items in your order are out of stock. If your order is time-sensitive, please contact us to verify stock availability before placing your order.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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