✅ About Us

✅ NEOTECH®

Honest POS & Barcode Solutions for UAE Businesses

Business Identity

Brand Name: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 739 1234
Address: Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates
Business Hours:
Mon–Sat: 09:00–21:00 · Sun: 09:00–17:00 (GST, UTC +4)

All orders, invoices, refunds, and warranties are processed exclusively by NEOLYN TECHNOLOGY LLC, a Dubai-registered entity licensed by the Department of Economy & Tourism (DET).

Who We Are

NEOTECH® is a UAE-based technology brand operated by NEOLYN TECHNOLOGY LLC, supplying POS hardware and barcode solutions to businesses across the United Arab Emirates.

We focus on practical, business-ready equipment such as POS terminals, barcode scanners, receipt and label printers, and related accessories. Our customers include retailers, restaurants, healthcare providers, logistics companies, and corporate offices operating in the UAE.

Every order is billed locally and includes a valid UAE VAT invoice, ensuring compliance and transparency.

What We Provide

  • POS terminals and complete POS kits
  • Barcode and QR scanners (wired and wireless)
  • Receipt and label printers
  • Cash drawers, customer displays, and POS peripherals
  • Thermal rolls, labels, ribbons, and spare parts
  • Installation and basic training (within the UAE only)

Hardware recommendations are based on verified compatibility and real workflow needs, not sales pressure or lock-in tactics.

⚙️ Software setup, licensing, and third-party integrations remain the responsibility of their respective providers.

Why Businesses Choose NEOTECH®

  • Honest Listings: Product pages accurately reflect the item supplied—no misleading specifications.
  • UAE VAT Invoice: Issued automatically for eligible orders.
  • Local Warranty Support: Minimum 1-year warranty, handled within the UAE.
  • Fast UAE Delivery: Free standard shipping (4–7 business days total).
  • 30-Day Returns: Free printable return label, no restocking fee, refunds within 15 days.
  • Responsive Support: Email and WhatsApp assistance available throughout the week.

Shipping & Delivery (UAE Only)

  • Service Area: United Arab Emirates only
  • Shipping Cost: Free standard shipping
  • Order Cut-off: 2:00 PM GST (UTC +4)
  • Handling Time: 1–2 business days (Mon–Sat)
  • Transit Time: 3–5 business days (Mon–Sat)
  • Total Delivery Time: 4–7 business days

Delivery timelines are indicative. Customers are notified promptly of any stock or dispatch delays.

👉 See our Shipping Policy for details.

Returns & Exchanges

  • Return Window: 30 days from delivery
  • Return Shipping: Free (printable label provided)
  • Restocking Fee: None
  • Condition: New items only, in original packaging (unless defective)
  • Exchanges: Accepted subject to stock availability
  • Refund Processing: Within 15 business days

👉 Full terms are available in our Refund Policy.

Warranty & Compatibility

  • Hardware is covered under the manufacturer’s standard warranty.
  • Warranty claims and replacements are handled locally within the UAE.
  • NEOTECH® provides compatibility guidance only; final software configuration and integrations are customer-managed.

Trust, Transparency & Compliance

  • All content complies with Google Merchant Center, Google Search Console, Shopify policies, and UAE Consumer Protection Law.
  • Orders may be verified to prevent fraud or misuse.
  • Transactions may be cancelled if legally required under UAE regulations.
  • Customer data is processed only for legitimate business and regulatory purposes.
  • Trademarks and logos belong to their respective owners.

⚠ Adjusted for compliance: NEOTECH® does not use “authorized,” “official,” or “guaranteed” claims unless legally verified.

Frequently Asked Questions (FAQ)

Q: Does NEOTECH® sell to customers outside the UAE?
A: No. All sales, deliveries, warranties, and returns are handled within the United Arab Emirates only.

Q: Do you provide software with POS hardware?
A: We supply hardware and basic compatibility guidance. Software licensing and setup are managed by the customer or software provider.

Q: Is a UAE VAT invoice included with every order?
A: Yes. All eligible orders are billed by NEOLYN TECHNOLOGY LLC and include a valid UAE VAT invoice.

Our Promise

We keep business simple and transparent:

  • Genuine new products only
  • Clear pricing with VAT
  • UAE-only fulfillment and support
  • Straightforward warranty and return process

If something isn’t right, we resolve it fairly, quickly, and within policy.

Disclaimer

Information is accurate as of the date shown and may be updated to reflect operational or legal changes.
This page complies with UAE Consumer Protection & eCommerce Law, Google Merchant Center policies, and Shopify Terms of Service.

Contact

📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234
📍 Store: Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, UAE

Last updated: 31 January 2026 (GST, UTC +4)