शिपिंग नीति
Shipping & Delivery Policy — NEOTECH® UAE
Reliable UAE Delivery. Clear Expectations. Transparent Service.
Business Identity
Website: https://neotech.ae
Display Name (Brand): NEOTECH®
Legal Entity / Operator: NEOLYN TECHNOLOGY LLC
TRN (VAT): 100319094700003
Registered Address:
Store 13, Computer Building
Al Fahidi – Bur Dubai
Dubai 44245
United Arab Emirates
Support: support@neotech.ae
All payments, invoices, refunds, and customer transactions on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC.
A valid UAE VAT Tax Invoice is issued for eligible orders.
Quick Summary
Service Area
United Arab Emirates (UAE) only
Order Cut-Off
2:00 PM GST (UTC+4)
Handling Time
1–2 business days (Monday–Saturday)
Transit Time
3–5 business days (Monday–Saturday)
Typical Total Delivery Time
4–7 business days from order confirmation
Shipping Fee
Free Standard Shipping within the UAE
Tracking
Tracking number or courier reference provided after dispatch
1. Service Area
NEOTECH® currently supplies products within the United Arab Emirates only.
We do not provide direct international shipping.
Customers located outside the UAE may arrange:
- Collection by their representative
- Collection by their appointed courier
- Collection by their UAE-based freight forwarder
Where customers arrange third-party collection, NEOTECH® is responsible only for the original UAE supply transaction.
NEOTECH® is not responsible for:
- International transportation
- Customs clearance
- Import duties
- Freight forwarding services
- Services performed by third-party logistics providers
2. Delivery Address Requirements
Customers must provide:
- Complete UAE delivery address
- Active UAE mobile number
- Accurate recipient information
Deliveries to P.O. Boxes are generally not available.
Incorrect, incomplete, or unverifiable address information may delay dispatch or delivery.
3. Order Cut-Off
Orders received before 2:00 PM GST (UTC+4) are generally processed on the same business day where reasonably possible.
Orders received after the cut-off are generally processed on the next business day.
Public holidays, supplier delays, verification requirements, or operational circumstances may affect processing times.
4. Processing & Dispatch
Typical handling time:
- 1–2 business days
Before dispatch, NEOTECH® may conduct reasonable verification procedures to confirm:
- Payment authorization
- Customer information
- Delivery information
- Collection arrangements
Orders requiring verification may be temporarily placed on hold until verification is completed.
Customers will receive dispatch confirmation by email and/or WhatsApp when available.
5. Delivery Time
After dispatch, delivery typically requires:
- 3–5 business days within the UAE
Typical total order-to-delivery timeframe:
- Approximately 4–7 business days
Delivery times are estimates only and may vary due to:
- Courier delays
- Traffic conditions
- Public holidays
- Weather conditions
- Supplier delays
- Force majeure events
- Remote-area servicing schedules
NEOTECH® does not guarantee specific delivery dates unless separately agreed in writing.
6. Shipping Fees
Standard UAE shipping is currently provided free of charge.
No separate handling or packaging fee is charged unless specifically stated before checkout.
7. Tracking & Delivery Attempts
Where available, customers receive:
- Tracking number
- Courier reference
- Dispatch notification
If delivery cannot be completed because:
- Address is incorrect
- Phone number is unreachable
- Recipient is unavailable
- Delivery is repeatedly refused
the shipment may be returned to sender.
Additional delivery arrangements may be required before re-dispatch.
8. Damaged, Incorrect, or Missing Items
If an order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
customers should notify NEOTECH® as soon as reasonably possible after discovery.
Email:
To assist review, customers may be asked to provide:
- Photographs
- Short videos
- Packaging images
- Product details
Where the issue is confirmed, NEOTECH® may provide:
- Replacement
- Repair
- Refund
at no additional cost.
9. Address Changes
Customers should request address changes before dispatch whenever possible.
After dispatch, address changes may not be possible and remain subject to courier capabilities.
For security reasons, NEOTECH® may request verification before accepting address modifications.
10. Order Verification & Shipment Hold
To protect customers, cardholders, payment providers, and NEOTECH®, certain orders may be subject to verification before shipment.
If payment authorization, customer identity, delivery information, collection arrangements, or order legitimacy cannot be reasonably verified, NEOTECH® may:
- Delay shipment
- Place the order on hold
- Request additional information
- Cancel the order
- Issue a refund to the original payment method
A refund under these circumstances does not imply wrongdoing by the customer and is intended solely to prevent unauthorized transactions, fraud, chargebacks, and delivery disputes.
11. Order Cancellations
Customers may request cancellation before dispatch.
Once an order has been dispatched, customers should refer to the Return & Refund Policy for available options.
Special-order products may be subject to additional cancellation restrictions as stated in the applicable quotation or product terms.
12. Pricing & VAT
All consumer prices displayed on neotech.ae are shown in AED.
VAT is included where applicable unless otherwise stated.
The final amount payable is displayed during checkout and shown on the UAE VAT Tax Invoice.
Need Help?
NEOTECH® Support
Email: support@neotech.ae
Support Hours (GST / UTC+4)
Monday–Saturday: 9:00 AM – 9:00 PM
Sunday: 9:00 AM – 5:00 PM
Compliance
This Shipping & Delivery Policy is intended to align with:
- UAE Consumer Protection requirements
- UAE eCommerce requirements
- Dubai business compliance requirements
- Google Merchant Center policies
- Shopify platform requirements
NEOTECH® operates on a UAE-only supply basis and does not make unsupported claims of authorization, exclusivity, official status, guaranteed availability, or guaranteed delivery unless supported by written documentation.