✅ About Us

✅ NEOTECH® (UAE POS & Barcode Solutions)

Business Identity

Brand Name: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 197 5252
Address: Store 13, Computer Building, Al Nahdha Street (Opp. Admiral Plaza Hotel), Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates
Hours (GST, UTC +4): Mon–Sat 09:00–21:00 · Sun 09:00–17:00

All orders, invoices, and refunds are processed exclusively by NEOLYN TECHNOLOGY LLC under Dubai Department of Economy & Tourism (DED) licensing.

Who We Are

NEOTECH® is a UAE-based technology brand operated by NEOLYN TECHNOLOGY LLC, a registered Dubai entity specializing in POS systems, barcode scanners, receipt and label printers, and related accessories for businesses across the UAE.

We serve retail, F&B, healthcare, logistics, and corporate sectors with honest product data and local support. Every order is billed through our licensed operator and includes a valid UAE VAT invoice.

What We Provide

  • POS Terminals & Complete POS Kits
  • Barcode & QR Scanners (wired & wireless)
  • Label & Receipt Printers
  • Cash Drawers, Customer Displays & POS Peripherals
  • Thermal Rolls, Labels, Ribbons & Spare Parts
  • Installation & Training (Within UAE Only)

Hardware is recommended based on verified compatibility and workflow needs—never through lock-ins or sales exaggerations.
⚙️ Integration and third-party software behavior remain the responsibility of their respective providers.

Why Businesses Choose NEOTECH®

✅ Honest Listings: Every product page accurately represents the item sold—no misleading specs or fake claims.
✅ UAE VAT Invoice: Issued automatically for every eligible order.
✅ Local Warranty: Minimum 1-year coverage, serviced within the UAE.
✅ Fast Delivery: Free UAE-wide shipping (4–7 business days total: 1–2 handling + 3–5 transit).
✅ 30-Day Returns: Free printable return label, no restocking fee, refund within 15 days.
✅ Responsive Support: Email and WhatsApp assistance 7 days a week.

Shipping & Delivery (UAE Only)

Service Area: United Arab Emirates only
Shipping Cost: Free Standard Shipping
Handling Time: 1–2 business days (Mon–Sat)
Transit Time: 3–5 business days (Mon–Sat)
Total Delivery: 4–7 business days
Order Cut-off: 2:00 PM GST (UTC +4)

Delivery times are typical and may vary. Customers are promptly notified of any delays or stock issues.

Returns & Exchanges

Return Window: 30 days
Return Shipping: Free (printable label provided)
Restocking Fee: None
Condition: New, original packaging and accessories (unless defective)
Exchanges: Accepted if stock available
Refund Processing: Within 15 business days

📄 See our Refund Policy for complete details.

Warranty & Compatibility

  • Hardware covered under manufacturer’s standard warranty.
  • Warranty claims and replacements handled locally in the UAE.
  • NEOTECH® provides compatibility guidance only; final software setup and third-party integrations are customer-managed.

Trust, Transparency & Compliance

All content complies with Google Merchant Center, Google Search Console, Shopify, and UAE Consumer Protection Law.

  • Orders may be verified to prevent fraud or misuse.
  • NEOTECH® reserves the right to cancel suspicious transactions under UAE law.
  • Personal data is processed only for legitimate business and regulatory purposes.
  • Trademarks and logos belong to their respective owners.
  • ⚠ Adjusted for compliance: NEOTECH® does not use “authorized,” “official,” or “guaranteed” claims unless legally verified.

Our Promise

We keep business simple and honest:

  • Genuine new products
  • Transparent pricing with VAT included
  • UAE-only fulfillment and support
  • Clear warranty and returns process

If something isn’t right, we’ll fix it within policy—quickly, fairly, and legally.

Disclaimer

Information is accurate as of the date shown and may be updated to reflect operational or legal changes.
This page complies with:

  • UAE Consumer Protection & eCommerce Law
  • Google Merchant Center Misrepresentation Policy
  • Shopify Terms of Service

⚠ Adjusted for compliance: UAE-only sales; no unverified “authorized” or “official” claims.

Contact

📧 support@neotech.ae
💬 Chat on WhatsApp
📍 Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, UAE

Last updated: 29 October 2025 (GST, UTC +4)

 

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

A: Yes, NEOTECH® provides free standard shipping across Dubai and the UAE.

Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day.

Our standard delivery timeframe is 4–7 business days (1–2 days handling + 3–5 days transit, Monday to Saturday).

Q: What is NEOTECH’s return and refund policy?

A: NEOTECH® offers a 30-day return and refund policy on all products sold in the UAE.

Items must be in new condition and include all original packaging and accessories.

We provide free returns with a prepaid printable return label — no restocking fees apply.

Refunds are processed within 15 business days after the returned item is inspected.

Exchanges are available for defective, damaged, or incorrect items.

👉 For full details, please visit our Refund Policy.ew condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Q: Do NEOTECH products come with a warranty?

A: Yes, all NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware issues.

All warranty and repair services are handled locally within the UAE in accordance with our official warranty policy.

Some categories, such as POS systems and printers, may include extended warranty options as specified on the product page.

For warranty assistance or repair requests, please contact our support team via WhatsApp or email.

👉 See our Warranty & Repair Policy for full details.

Q: Can I get a VAT invoice for my NEOTECH order?

A: Yes, every NEOTECH® purchase includes a VAT-compliant invoice issued under UAE Federal Tax Authority (FTA) guidelines.

Invoices are automatically emailed to you after your order is confirmed and processed.

They include your order details, VAT amount, and NEOLYN TECHNOLOGY LLC TRN (Tax Registration Number) for business accounting and tax claims.

If you need a duplicate or updated copy, please contact our support team via WhatsApp or email, and we’ll resend it promptly.

Q: What types of products does NEOTECH sell?

A: NEOTECH® supplies barcode and POS technology for businesses across the UAE. Our main categories include:

  • Receipt printers & label printers
  • Barcode scanners & RFID readers
  • POS terminals, cash drawers, & peripherals
  • Rugged tablets & mobile printers
  • Consumables & accessories (labels, ribbons, cables)

These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.

If you don’t see a model you need, contact our support team via WhatsApp or email for availability.

Q: How can I contact NEOTECH for support or inquiries?

A: You can reach the NEOTECH® Customer Support Team through the following channels:

📧 Email: support@neotech.ae
📱 WhatsApp / Phone: +971 50 197 5252

🕓 Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM GST
  • Sunday: 9:00 AM – 5:00 PM GST

We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.

Q: Does NEOTECH ship outside the UAE?

A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).

All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).

We do not offer international delivery through our website.

For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.

Q: How fast is delivery for NEOTECH products in Dubai?

A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.

Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.

Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.

All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.

Q: Are NEOTECH products original and authentic?

A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.

Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).

NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).

If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.

Q: What industries use NEOTECH printers and POS systems?

A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:

  • Retail & supermarkets: POS terminals, receipt printers, barcode scanners
  • Warehousing & logistics: label/receipt printers, mobile printers, RFID/barcode scanners
  • Healthcare & pharmacies: barcode scanners, label printers for medications and records
  • Hospitality & restaurants: POS terminals, cash drawers, kitchen/receipt printers
  • Field services & ticketing: rugged tablets, mobile printers

All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.