✅ Review & Rating Policy

Last updated: 11 October 2025 (GST, UTC+4)

Review & Rating Policy — NEOTECH® UAE

NEOTECH® (Operated by NEOLYN TECHNOLOGY LLC) is committed to transparency and customer trust. This policy defines how reviews and ratings are requested, verified, and published for products purchased through neotech.ae.

Overview

Commitments

  • No incentives: No gifts, discounts, or rewards are offered in exchange for reviews.
  • No pressure: Review requests are voluntary and optional for every customer.
  • Authenticity: Only genuine user feedback is accepted. Proof of purchase may be requested to reduce spam or fraud.
  • Transparency: Order verification may occur before publishing reviews. Affiliate or staff reviews require clear disclosure.
  • Unedited opinions: Reviews are not altered except to remove personal data or content violating moderation rules.
  • No gating or cherry-picking: All qualifying feedback — positive or negative — is published uniformly.

Moderation Rules

NEOTECH® publishes both positive and negative reviews that follow these rules:

  • No hate speech, harassment, explicit, or illegal material.
  • No personal data (addresses, numbers, order IDs, payment info).
  • No spam, promotional links, or malware.
  • No undisclosed employee, affiliate, or vendor reviews (conflict of interest).

Screening Time: Most reviews are moderated within 3–5 business days.

How to Leave or Report a Review

  • Leave a review: Use the review form on the product page or request a secure review link from support.
  • Report a review: Email support@neotech.ae with the product link and details; we will investigate and respond.

Publishing & Display

  • Reviews are shown by chronology or relevance.
  • Aggregate ratings reflect all published verified reviews.
  • Duplicate reviews or repetitive submissions may be removed.
  • Edited reviews replace previous versions and may show an “updated” label when supported.

Why Choose NEOTECH®

  • UAE-based support via WhatsApp & Email.
  • Free Standard Shipping (AE) with 4–7 day delivery.
  • 30-day returns (new-only), free printable label, 15-day refunds.
  • Transparent, truthful policies verified with Google Merchant Center and Shopify standards.

FAQ

Do you publish negative reviews?

Yes. NEOTECH® publishes all verified reviews that meet our moderation rules, regardless of rating.

Can I edit or delete my review later?

Yes, you can update your review through the same account or link used to submit it; the latest version replaces the previous one.

How can I report a fake or spam review?

Email support@neotech.ae with the product link and reason; we will review within 3–5 business days.

Disclaimer

NEOTECH® may update review moderation or verification procedures without notice to comply with UAE Consumer Law and Google Merchant Center policies. All feedback processing follows Shopify and Google Reviews guidelines.

Email NEOTECH® • WhatsApp NEOTECH®

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

A: Yes, NEOTECH® provides free standard shipping across Dubai and the UAE.

Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day.

Our standard delivery timeframe is 4–7 business days (1–2 days handling + 3–5 days transit, Monday to Saturday).

Q: What is NEOTECH’s return and refund policy?

A: NEOTECH® offers a 30-day return and refund policy on all products sold in the UAE.

Items must be in new condition and include all original packaging and accessories.

We provide free returns with a prepaid printable return label — no restocking fees apply.

Refunds are processed within 15 business days after the returned item is inspected.

Exchanges are available for defective, damaged, or incorrect items.

👉 For full details, please visit our Refund Policy.ew condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Q: Do NEOTECH products come with a warranty?

A: Yes, all NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware issues.

All warranty and repair services are handled locally within the UAE in accordance with our official warranty policy.

Some categories, such as POS systems and printers, may include extended warranty options as specified on the product page.

For warranty assistance or repair requests, please contact our support team via WhatsApp or email.

👉 See our Warranty & Repair Policy for full details.

Q: Can I get a VAT invoice for my NEOTECH order?

A: Yes, every NEOTECH® purchase includes a VAT-compliant invoice issued under UAE Federal Tax Authority (FTA) guidelines.

Invoices are automatically emailed to you after your order is confirmed and processed.

They include your order details, VAT amount, and NEOLYN TECHNOLOGY LLC TRN (Tax Registration Number) for business accounting and tax claims.

If you need a duplicate or updated copy, please contact our support team via WhatsApp or email, and we’ll resend it promptly.

Q: What types of products does NEOTECH sell?

A: NEOTECH® supplies barcode and POS technology for businesses across the UAE. Our main categories include:

  • Receipt printers & label printers
  • Barcode scanners & RFID readers
  • POS terminals, cash drawers, & peripherals
  • Rugged tablets & mobile printers
  • Consumables & accessories (labels, ribbons, cables)

These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.

If you don’t see a model you need, contact our support team via WhatsApp or email for availability.

Q: How can I contact NEOTECH for support or inquiries?

A: You can reach the NEOTECH® Customer Support Team through the following channels:

📧 Email: support@neotech.ae
📱 WhatsApp / Phone: +971 50 197 5252

🕓 Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM GST
  • Sunday: 9:00 AM – 5:00 PM GST

We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.

Q: Does NEOTECH ship outside the UAE?

A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).

All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).

We do not offer international delivery through our website.

For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.

Q: How fast is delivery for NEOTECH products in Dubai?

A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.

Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.

Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.

All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.

Q: Are NEOTECH products original and authentic?

A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.

Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).

NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).

If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.

Q: What industries use NEOTECH printers and POS systems?

A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:

  • Retail & supermarkets: POS terminals, receipt printers, barcode scanners
  • Warehousing & logistics: label/receipt printers, mobile printers, RFID/barcode scanners
  • Healthcare & pharmacies: barcode scanners, label printers for medications and records
  • Hospitality & restaurants: POS terminals, cash drawers, kitchen/receipt printers
  • Field services & ticketing: rugged tablets, mobile printers

All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.