✅ Brand Compliance & IP Policy

🧭 NEOTECH® Brand Compliance, Sourcing & Intellectual Property Policy

Last updated: 12 October 2025 (GST, UTC+4)

Purpose

This unified policy ensures that all brand, sourcing, and intellectual property practices under NEOTECH® (Operated by NEOLYN TECHNOLOGY LLC) comply with UAE law, Google Merchant Center, and Shopify’s Fair Representation & Misrepresentation Policies.
Our mission is to maintain honest, traceable, and lawful sourcing—protecting customers, rights holders, and our brand integrity.

1. Business Identity

Brand: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 197 5252
Address: Store 13, Computer Building, Al Fahidi – Bur Dubai – Dubai 44245, United Arab Emirates

All orders, payments, and refunds processed through neotech.ae are handled solely by NEOLYN TECHNOLOGY LLC, registered with the Dubai Department of Economy & Tourism (DED) and UAE Federal Tax Authority (FTA).

2. Trademarks & Brand Acknowledgment

  • All third-party brand names, logos, product identifiers, and trademarks displayed on this site are the property of their respective owners.
  • These names are used solely for identification, compatibility, or descriptive purposes.
  • NEOTECH® does not claim ownership, dealership, or endorsement for any third-party brand unless explicitly documented and verifiable in writing.
  • ⚠ Adjusted for compliance: Terms such as “authorized,” “official,” or “exclusive” are avoided unless legal proof exists.

3. Product Sourcing & Authenticity

  • All products sold on neotech.ae are brand-new, authentic, and sourced from:
    • OEMs (Original Equipment Manufacturers)
    • Authorized distributors
    • Documented importers or wholesale partners
  • For compliance, NEOTECH® retains supplier invoices, import documentation, and VAT records.
  • Counterfeit or unlicensed goods are strictly prohibited and immediately removed if identified.

Institutional buyers (B2B / Public Sector) may request:

  • Supplier invoices
  • Brand authorization letters (if available)
  • Import & VAT compliance documentation

Official company documents (Trade License, VAT Certificate, Trademark Certificate) are accessible via our Verification & Legal Documents Portal after manual verification.

4. Brand Listing & Verification Workflow

Every listed product and brand undergoes a five-step compliance review:

  1. Supplier verification (OEM / authorized distributor / importer)
  2. Proof of purchase and VAT documentation validation
  3. SKU, serial number, and warranty term verification
  4. Technical accuracy and non-misleading content check
  5. Final legal and quality compliance approval

We reject any listing that fails documentation or accuracy requirements.
NEOTECH® is not an open marketplace — all listings are curated, verified, and legally sourced.

5. Use of Manufacturer Materials

  • Product data, specifications, and imagery may be supplied by manufacturers or distributors.
  • Materials are reformatted, resized, or watermarked for clarity while preserving factual integrity.
  • Use of such content follows fair commercial reference principles under UAE copyright and advertising law.
  • All proprietary data and visuals remain © their respective brand owners.

6. Intellectual Property (IP) Rights

  • All NEOTECH® website content — including product descriptions, SEO text, layout, and custom images — is © NEOLYN TECHNOLOGY LLC unless otherwise noted.
  • Unauthorized copying, automated scraping, or data extraction is prohibited.
  • We reserve the right to modify or remove content without notice for compliance or accuracy.

Legal Basis:

  • UAE Federal Law No. (37) of 1992 on Trademarks
  • UAE Federal Law No. (7) of 2002 on Copyrights & Neighboring Rights
  • UAE Federal Decree-Law No. (36) of 2021 on Trademarks

7. Reporting IP or Brand Concerns

If you believe any material, listing, or image on this site infringes your rights, please contact us at:
📧 support@neotech.ae | 📱 +971 50 197 5252

Include the following:

  • Your name or company and contact details
  • Proof of rights ownership or authorization
  • Specific URL(s) and a description of the issue
  • Supporting documents (e.g., registration, authorization letters)

Review Timeline:

  • We acknowledge receipt within 2 business days.
  • Valid cases are reviewed within 5–7 business days.
  • Content may be temporarily hidden while authenticity is verified.

8. Compliance & Legal Assurance

NEOTECH® operates fully within:

  • UAE Commercial Law & Consumer Protection Law
  • Google Merchant Center Misrepresentation Policy
  • Shopify Terms of Service & Listing Accuracy Standards
  • Dubai Customs & VAT Regulations

Listings must always be truthful, current, and verifiable.
Confirmed violations are corrected or removed immediately.
All site policies (Refund, Shipping, Warranty, and Brand Compliance) are publicly accessible for transparency.

9. Our Transparency Principles

✅ Truth-Only Listings: No fake claims, exaggerations, or unauthorized representations.
✅ UAE-Only Operations: We do not export or serve outside UAE borders.
✅ Customer Protection: Every order includes a VAT invoice and return eligibility.
✅ Data Privacy: Customer data handled strictly for lawful business purposes.
✅ Respect for IP: All third-party marks acknowledged clearly and used fairly.

10. Disclaimer

Information on this page is accurate as of the “Last updated” date and may change without prior notice.
By using this site, you agree to respect NEOTECH®’s and third parties’ intellectual property rights.
To the extent permitted by law, NEOTECH® may limit or revoke use of materials that imply unauthorized endorsement or affiliation.

⚠ Adjusted for compliance: UAE-only sales; no unverifiable “authorized/official/guaranteed” language used unless supported by documentation.

📧 Email: NEOTECH®  💬 WhatsApp: NEOTECH®

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

A: Yes, NEOTECH® provides free standard shipping across Dubai and the UAE.

Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day.

Our standard delivery timeframe is 4–7 business days (1–2 days handling + 3–5 days transit, Monday to Saturday).

Q: What is NEOTECH’s return and refund policy?

A: NEOTECH® offers a 30-day return and refund policy on all products sold in the UAE.

Items must be in new condition and include all original packaging and accessories.

We provide free returns with a prepaid printable return label — no restocking fees apply.

Refunds are processed within 15 business days after the returned item is inspected.

Exchanges are available for defective, damaged, or incorrect items.

👉 For full details, please visit our Refund Policy.ew condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Q: Do NEOTECH products come with a warranty?

A: Yes, all NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware issues.

All warranty and repair services are handled locally within the UAE in accordance with our official warranty policy.

Some categories, such as POS systems and printers, may include extended warranty options as specified on the product page.

For warranty assistance or repair requests, please contact our support team via WhatsApp or email.

👉 See our Warranty & Repair Policy for full details.

Q: Can I get a VAT invoice for my NEOTECH order?

A: Yes, every NEOTECH® purchase includes a VAT-compliant invoice issued under UAE Federal Tax Authority (FTA) guidelines.

Invoices are automatically emailed to you after your order is confirmed and processed.

They include your order details, VAT amount, and NEOLYN TECHNOLOGY LLC TRN (Tax Registration Number) for business accounting and tax claims.

If you need a duplicate or updated copy, please contact our support team via WhatsApp or email, and we’ll resend it promptly.

Q: What types of products does NEOTECH sell?

A: NEOTECH® supplies barcode and POS technology for businesses across the UAE. Our main categories include:

  • Receipt printers & label printers
  • Barcode scanners & RFID readers
  • POS terminals, cash drawers, & peripherals
  • Rugged tablets & mobile printers
  • Consumables & accessories (labels, ribbons, cables)

These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.

If you don’t see a model you need, contact our support team via WhatsApp or email for availability.

Q: How can I contact NEOTECH for support or inquiries?

A: You can reach the NEOTECH® Customer Support Team through the following channels:

📧 Email: support@neotech.ae
📱 WhatsApp / Phone: +971 50 197 5252

🕓 Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM GST
  • Sunday: 9:00 AM – 5:00 PM GST

We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.

Q: Does NEOTECH ship outside the UAE?

A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).

All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).

We do not offer international delivery through our website.

For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.

Q: How fast is delivery for NEOTECH products in Dubai?

A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.

Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.

Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.

All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.

Q: Are NEOTECH products original and authentic?

A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.

Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).

NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).

If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.

Q: What industries use NEOTECH printers and POS systems?

A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:

  • Retail & supermarkets: POS terminals, receipt printers, barcode scanners
  • Warehousing & logistics: label/receipt printers, mobile printers, RFID/barcode scanners
  • Healthcare & pharmacies: barcode scanners, label printers for medications and records
  • Hospitality & restaurants: POS terminals, cash drawers, kitchen/receipt printers
  • Field services & ticketing: rugged tablets, mobile printers

All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.