Last updated: 14 September 2025

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Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
TRN (VAT): 100319094700003
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC. A VAT invoice is issued for every order.

Quick summary (for shoppers)

• Applies to: UAE orders only
• Return window: 30 days from delivery
• Method: By mail (courier drop-off / collection) — in-store returns not offered
• Return label: Download & print — Free
• Fees: No restocking fee; no hidden charges
• Refunds: Issued to the original payment method within 15 days after approval
• Exchanges: Accepted
• Condition for returns: New, unused, undamaged, in original packaging with all accessories

1) Eligibility for returns

• Items must be new, unused, undamaged, and returned in the original packaging with all tags/labels, manuals, and accessories.
• Proof of purchase (order confirmation or VAT invoice) is required.
• Returns requested after 30 days, or items showing signs of use, modification, or missing parts/serial labels, may be refused.
• Non-returnable (unless defective or not as described): activated software licences, opened consumables (e.g., used ribbons/labels), custom-configured items.

2) How to start a return or exchange

1. Email support@neotech.ae with your order number and reason.
2. We’ll issue a Return Authorisation Number (RAN) and instructions, including your free downloadable return label.
3. Please do not send items without authorisation—unauthorised returns may be refused.

3) Return method & costs

• Method: By mail only (courier drop-off / collection).
• Label: We provide a prepaid return label to download & print (Free).
• Cost: NEOTECH covers all return shipping costs for eligible returns.
• In-store returns: Not offered.

4) Refunds

• After we receive and inspect your return, we’ll email the approval or rejection decision.
• Timing: Approved refunds are processed within 15 days to your original payment method (your bank/card provider may need extra time).
• Issuer: Refunds are issued by NEOLYN TECHNOLOGY LLC (operator) for NEOTECH orders. VAT is included where applicable; a credit note can be provided on request.

5) Exchanges

We accept exchanges. Please return the original item for inspection/approval; once approved, we’ll help you place a replacement order. Any price difference will be billed or refunded accordingly.

6) Incorrect, damaged, or defective items

If your order arrives incorrect, damaged, or defective, contact us within 48 hours at support@neotech.ae or +971 50 197 5252. We’ll arrange a prompt replacement or full refund at no extra cost.

7) Authorised return address (RAN required)

NEOTECH — Returns Department
Computer Building, Store 13, Al Nahdha St – Al Fahidi – Bur Dubai
Dubai 44245, United Arab Emirates

Please do not ship returns without a RAN.

8) Policy updates

We may update this policy to reflect legal or operational changes. The latest version is always posted here with the date above. Nothing in this policy affects your rights under applicable UAE consumer protection laws.

Need help?

NEOTECH

Email: support@neotech.ae
Call / WhatsApp: +971 50 197 5252 · Chat on WhatsApp