✅ NEOTECH® 

Fair Solutions. Clear Communication. Customer Respect.

Purpose

At NEOTECH®, we understand that issues can occasionally arise despite best efforts.
Our approach to dispute resolution is guided by fairness, transparency, and respect for customer choice.

Our priority is always to resolve concerns simply, calmly, and without unnecessary stress.

Business Identity

Brand: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 739 1234

Registered Address:
Store 13, Computer Building
Al Fahidi – Bur Dubai
Dubai 44245, United Arab Emirates

All orders, payments, invoices, and refunds on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC, in accordance with UAE law.

Our Fair Resolution Principle

When a genuine issue is reported, we focus on solutions — not blame.

Depending on the situation and customer preference, we may offer one or more of the following:

• Repair
• Replacement
• Refund

Our aim is to reach a resolution that is reasonable, timely, and aligned with UAE Consumer Protection standards.

How the Process Works

1) Report the Issue

Customers may contact us via email or WhatsApp with a clear description of the issue and basic order details.

2) Quick Review

We review the concern to understand its nature.
We avoid excessive questioning and focus on facts and clarity.

3) Resolution Options

Where applicable, we propose repair, replacement, or refund options and allow the customer to choose the most suitable outcome.

4) Completion

Once an option is agreed upon, we act promptly to complete the resolution.

What We May Request (Only When Necessary)

To protect all parties fairly, we may request limited information only, such as:

• Order reference or invoice
• Photos or a brief explanation of the issue
• Return of the product (where required)

We do not request unnecessary documentation or create hurdles for genuine cases.

Preventing Misuse (Handled Respectfully)

While we aim to be flexible and customer-first, we reserve the right to review cases where:

• There is evidence of intentional misuse
• Product damage is unrelated to normal use
• Claims are inconsistent with the information provided

Such cases are handled calmly, professionally, and without accusations.

Our Commitment

• No pressure
• No threatening language
• No unfair delays
• No denial without explanation

We believe disputes should be resolved with dignity and mutual respect.

Scope

This policy applies to:

• Purchases fulfilled within the United Arab Emirates
• International customers using their own UAE-based forwarders, supported within reasonable and practical limits

Frequently Asked Questions (FAQ)

Q: How does NEOTECH® resolve customer disputes?

A: NEOTECH® resolves disputes fairly and calmly by focusing on solutions rather than blame. Depending on the situation and customer preference, we may offer repair, replacement, or refund in line with UAE consumer protection standards.

Q: What information may be requested during a dispute review?

A: Only limited and necessary details may be requested, such as an order reference, brief explanation, photos, or product return where required. NEOTECH® avoids unnecessary documentation or excessive questioning for genuine cases.

Q: How does NEOTECH® handle misuse or unfair claims?

A: NEOTECH® reviews potential misuse cases professionally and without accusation. If evidence shows intentional misuse or damage unrelated to normal use, the case is assessed fairly with clear communication and explanation.

Transparency & Compliance Note

⚠ Adjusted for compliance:
NEOTECH® operates UAE-only, follows UAE Consumer Protection Law, and avoids unverifiable claims such as “authorized,” “official,” or “guaranteed” unless legally documented.

This page aligns with:

• UAE Consumer Protection & Commercial Law
• Google Merchant Center Misrepresentation Policy
• Shopify Terms of Service

Contact

📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234

Last updated: 31 January 2026 (GST, UTC +4)