✅ Purchase Policy

Last updated: 30 August 2025 

Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

This Policy explains how purchases work on our website for (A) standard online orders and (B) B2B / special-order procurement. Please read this together with our Terms of Service, Shipping & Delivery, Returns & Refunds, Privacy Policy

A) Standard online orders (checkout)

  • Where we sell: United Arab Emirates only.
  • Pricing & taxes: Prices are shown in AED. VAT (where applicable) and the final total are shown at checkout and confirmed by email.
  • Payment: Full payment at checkout using the methods displayed (e.g., major cards, Apple Pay, Google Pay, Shop Pay). Cash on Delivery (COD) may be available on eligible orders.
    Payments are processed by PCI-compliant providers. Payments and refunds are handled by the operator NEOLYN TECHNOLOGY LLC.
  • Dispatch & delivery: Processing (handling) 1–2 business days (Mon–Sat; UAE public holidays excluded). Estimated transit after dispatch 1–5 business days within the UAE. Free standard shipping UAE-wide. Tracking is shared by email/WhatsApp when your order ships.
  • Returns & refunds: 30-day returns for unused items in original condition. NEOTECH provides a prepaid return label; no restocking fees. See Returns & Refunds for the full process.
  • Order verification & cancellations: We may verify orders by phone/email, request additional information, or cancel and refund orders we cannot verify or fulfil (e.g., pricing/stock errors, suspected fraud). You may request cancellation before dispatch; after dispatch, please use the returns process.
  • Errors & availability: We aim for accuracy, but if a listing or price is incorrect, we will cancel or adjust the order after contacting you and promptly refund any amount paid.

B) B2B / Special-order procurement (quotation-based)

For bulk buys, custom configurations, or items not stocked for immediate dispatch, we use a written quotation (proforma invoice) and back-to-back sourcing from OEMs/authorized distributors/documented importers.

How to order

Email support@neotech.ae or WhatsApp +971 50 197 5252 with model/specs, quantity, and delivery location. We’ll confirm price and lead time and issue a written quotation for approval.

Lead time

Typically 10–15 business days; maximum 20 business days (excluding UAE public holidays), subject to supplier stock and logistics.

Customer verification (required before invoicing)

  • Companies: legal name (as per Trade License), address, authorized contact, UAE TRN (if applicable), and copies of Trade License & ID.
  • Individuals: full name, residential address, mobile, email, and Emirates ID or passport.

Payment terms (B2B / special-order only)

70% advance on order confirmation to reserve allocation; 30% balance before release/Delivery Readiness. Bank transfer preferred; card links can be arranged when available.

Refunds on advance

If NEOTECH cannot supply within the quoted maximum lead time (20 business days) due to supplier unavailability, you may cancel for a full refund of the advance.

Delivery & documents

UAE tax invoice issued under legal name NEOLYN TECHNOLOGY LLC. Any required brand/warranty certificates are provided where applicable. We do not substitute models/specs without your written approval.

Intellectual property

All third-party trademarks and brand names remain the property of their respective owners and are used for identification/compatibility only. NEOTECH does not claim exclusive dealership unless explicitly stated.

Contact (B2B / special-order)

NEOTECH

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Customer Support Hours:

⏰ Gulf Standard Time (GST, UTC+4)
🕘 Monday to Saturday: 9:00 AM – 9:00 PM
🕔 Sunday: 9:00 AM – 5:00 PM

Prices and availability are updated regularly. The final price is shown at checkout.

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

  • Delivery timeframe: 3–5 business days.
  • We cover all major UAE cities, with tracking provided.
  • For urgent needs, contact our support team for express delivery options.
What is NEOTECH’s return and refund policy?

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Do NEOTECH products come with a warranty?

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

  • Covers manufacturing defects and hardware issues.
  • Warranty claims handled directly in the UAE.
  • Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

  • Suitable for business accounting and tax claims.
  • Sent automatically by email after purchase.
  • Duplicate copies available on request.
What types of products does NEOTECH sell?

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

  • Receipt printers and label printers
  • Barcode scanners and RFID readers
  • POS terminals and cash drawers
  • Rugged tablets and mobile printers
    Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?

Answer: You can reach our dedicated Customer Support Team via:

  • 📧 Email: support@neotech.ae
  • 📱 WhatsApp / Phone: +971 50 197 5252
    Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.
Does NEOTECH ship outside the UAE?

Answer: Currently, NEOTECH ships only within the UAE.

  • All deliveries are local and VAT-compliant.
  • For export requirements, contact our team — we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

  • Same-day processing for orders placed before 2:00 PM GST.
  • Weekend and evening deliveries available in select areas.
  • All orders include tracking details.
Are NEOTECH products original and authentic?

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

  • Registered trademark in the UAE.
  • Shipped from our Dubai warehouse.
  • Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?

Answer: NEOTECH solutions are trusted across multiple UAE industries:

  • 🛒 Retail & supermarkets (POS systems, receipt printers)
  • 🚚 Logistics & warehouses (barcode & label printers)
  • 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
  • 🍴 Hospitality & restaurants (POS terminals, cash drawers)
    We provide reliable hardware with UAE support for every industry.