✅ Purchase & Payment Policy

✅ NEOTECH® 

Clear purchasing terms, secure payments, and UAE-law-compliant transactions.

Business Identity

Website: https://neotech.ae
Brand (Display Name): NEOTECH®
Legal Entity / Operator: NEOLYN TECHNOLOGY LLC

All payments, invoices, and refunds for orders placed on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC.
Sales, delivery, and support are limited to the United Arab Emirates.

This policy aligns with UAE Consumer Protection Law, Google Merchant Center, and Shopify requirements.

Accepted Payment Methods

We accept the following payment options within the UAE:

  • Visa, MasterCard, American Express
  • Apple Pay, Google Pay, Shop Pay (where available)
  • Cash on Delivery (COD) — UAE only, on eligible orders

All prices are displayed in AED and are VAT-inclusive where applicable.
A valid UAE VAT invoice is issued for every order under NEOLYN TECHNOLOGY LLC.

If your card is billed in another currency, your bank or card issuer may apply conversion rates or fees beyond our control.

Secure Payment Processing

  • Payments are encrypted using TLS/SSL security
  • Transactions are handled by PCI-DSS-compliant payment providers
  • NEOTECH® does not store full card numbers
  • Your bank may require 3-D Secure (OTP) verification

Order Verification & Fraud Prevention

To protect customers, payment providers, and brand integrity, NEOTECH® may:

  • Verify orders by phone or email
  • Request identification or company details
  • Cancel and refund orders that cannot be verified

Verification may apply in cases such as:

  • Suspected fraud
  • Pricing or stock discrepancies
  • Compliance or risk review

Incorrect or incomplete billing/contact information may delay processing or result in cancellation.

Cash on Delivery (COD)

  • Available within the UAE on eligible orders
  • Payment is due in full at delivery (exact amount recommended)
  • COD may not be available for high-value, special-order, or remote-area deliveries

If delivery fails after repeated attempts, the order may be cancelled.
Re-delivery can be arranged using a prepaid payment method.

Returns & Refunds

  • 30-day return window for new, unused items in original packaging
  • Free return shipping with a downloadable prepaid label
  • No restocking fees

Refunds are issued to the original payment method.
COD refunds follow the procedures outlined in our Refund & Returns Policy.

Refund posting time depends on your bank or card issuer.

👉 Please refer to the Refund & Returns Policy for full details.

B2B / Special-Order Procurement

For bulk, custom, or special-order items, NEOTECH® issues a written quotation (proforma invoice).

Key terms:

  • Lead Time: 10–15 business days (maximum 20 business days, excluding UAE holidays)
  • Payment Terms:
    • 70% advance upon confirmation
    • 30% before release
  • Refund on Advance:
    • If supply cannot be completed within 20 business days, a full refund is issued
  • Documents Provided:
    • UAE VAT invoice
    • Brand or warranty certificates (if applicable)

No substitutions are made without written customer approval.

Customer Verification (B2B Orders)

To comply with UAE regulations:

Companies may be asked for:

  • Trade License
  • TRN (if applicable)
  • Authorized contact ID
  • Registered address

Individuals may be asked for:

  • Full name
  • Emirates ID or passport
  • Address, mobile number, and email

Intellectual Property

All third-party trademarks, logos, and brand names remain the property of their respective owners and are used solely for identification or compatibility reference.

NEOTECH® does not claim exclusive dealership, endorsement, or authorization unless documented in writing.

Contact & Support

📧 Email: support@neotech.ae
💬 WhatsApp / Phone: +971 50 739 1234

Address:
Store 13, Computer Building
Al Nahdha Street, Al Fahidi – Bur Dubai
Dubai 44245, United Arab Emirates

Support Hours (GST, UTC +4):
Mon–Sat: 9:00 AM – 9:00 PM
Sun: 9:00 AM – 5:00 PM

Frequently Asked Questions (Purchases & Payments)

Which payment methods are accepted on neotech.ae?

We accept cards, digital wallets, and Cash on Delivery (UAE only) on eligible orders.

Can NEOTECH® cancel an order after payment?

Yes. Orders may be cancelled and refunded in cases of verification failure, pricing errors, stock issues, or compliance review.

Do you support international payments or shipping?

No. Sales, payments, delivery, and support are limited to the United Arab Emirates.

Disclaimer

Information is accurate at the time of publication and may be updated to reflect operational or legal changes.

⚠ Adjusted for compliance:
UAE-only sales; no “authorized,” “official,” or “guaranteed” claims unless legally documented.

Last updated: 31 January 2026 (GST, UTC +4)