✅ Customer Care & Support

✅ Customer Care & Support — NEOTECH® UAE

At NEOTECH®, customer trust, transparency, and after‑sales support are core principles of how we operate. This Customer Care page explains how to contact us, how orders are supported, and how we assist customers before and after purchase — in a clear, compliant, and UAE‑law‑aligned manner.

Contact NEOTECH® (Verified Business Information)

Business Identity

  • Website: https://neotech.ae
  • Brand (Display Name): NEOTECH®
  • Legal Entity / Operator: NEOLYN TECHNOLOGY LLC
  • UAE VAT TRN: 100319094700003

All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC. A valid UAE VAT invoice is issued for every completed order.

Registered Business Address

Store 13, Computer Building, Al Nahdha Street (Opp. Admiral Plaza Hotel)
Al Fahidi – Bur Dubai, Dubai 44245
United Arab Emirates
🧭 Google Maps directions available

Customer Support Channels

Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM
  • Sunday: 9:00 AM – 5:00 PM (GST, UTC+4)

Response Time:

We aim to respond within 1–2 business days. For urgent matters, WhatsApp support is recommended during support hours.

Sales Coverage & Delivery Area

NEOTECH® operates exclusively within the United Arab Emirates.

  • Sales, delivery, returns, and support are limited to the UAE
  • We do not ship internationally
  • P.O. Box addresses are not supported

Please ensure your order includes a complete street address and an active UAE phone number to avoid delivery delays.

Order Verification (Anti‑Fraud & Consumer Protection)

To protect customers, payment providers, and brand owners, NEOTECH® may perform order verification by phone or email in selected cases.

  • Verification may be required for high‑value, bulk, or flagged orders
  • Orders that cannot be verified may be cancelled and fully refunded
  • All refunds are processed by NEOLYN TECHNOLOGY LLC via the original payment method

This process helps prevent fraud and ensures secure transactions for all parties.

Returns, Exchanges & Warranty Support

Before returning or exchanging any product, customers must request a Return Authorisation Number (RAN) by emailing support@neotech.ae.

  • Products must be unused and in original condition unless defective
  • A prepaid return label is provided by NEOTECH® (where applicable)

Please review the full policies for details:

Verified Business Documents

NEOTECH® maintains verified legal and compliance documents.

  • Documents are accessible via a secure Document Vault
  • Access is manual, time‑limited, and provided for internal verification only
  • Public download links are not enabled for security and compliance reasons

Additional Information

  • Languages: Customer support is available in English and Arabic
  • Pricing & VAT: Prices are VAT‑inclusive unless stated otherwise; final pricing is shown at checkout and on your VAT invoice
  • Data Privacy: Contact details shared with NEOTECH® are used only to respond to your enquiry, in line with our Privacy Policy

Compliance Statement

This Customer Care page is designed to align with:

  • UAE Consumer Protection Law
  • Dubai DED e‑commerce requirements
  • Google Merchant Center transparency guidelines
  • Shopify platform policies

⚠ Adjusted for compliance:

UAE‑only operations; Email and WhatsApp are the primary contact methods; no “authorized”, “official”, or “guaranteed” claims unless explicitly documented.

Contact NEOTECH®

📧 Email NEOTECH®: support@neotech.ae
📲 WhatsApp NEOTECH®: +971 50 739 1234

Last updated: 12 October 2025 (GST, UTC+4)