✅ Review & Rating Policy

✅ NEOTECH®

Honest customer feedback, transparent moderation, and compliance-first publishing.

Business Identity

Brand: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
WhatsApp / Phone: +971 50 739 1234
Registered Address:
Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates

All orders, invoices, payments, and refunds on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC under UAE law.

Purpose of This Policy

NEOTECH® is committed to authentic customer feedback.
This policy explains how product reviews and ratings are requested, verified, moderated, and published on neotech.ae.

Our goal is to help customers make informed decisions while ensuring fairness, transparency, and compliance with UAE Consumer Protection Law and Google Merchant Center guidelines.

Core Review Principles

NEOTECH® follows strict review integrity rules:

  • No incentives: We do not offer gifts, discounts, cashback, or rewards in exchange for reviews
  • No pressure: Leaving a review is always voluntary
  • Authenticity: Reviews must reflect genuine customer experience
  • Transparency: Reviews from staff, affiliates, or partners must be clearly disclosed
  • No cherry-picking: Both positive and negative qualifying reviews are published
  • Minimal edits: Reviews are not altered except to remove personal data or prohibited content

Review Eligibility & Verification

  • Reviews may be submitted via product pages or secure review links
  • Proof of purchase may be requested to prevent spam or fraud
  • Order verification may occur before publishing certain reviews
  • Reviews must relate directly to the purchased product

Moderation Guidelines

NEOTECH® may reject or remove reviews that contain:

  • Hate speech, harassment, threats, or abusive language
  • Explicit, illegal, or misleading content
  • Personal or sensitive data (addresses, phone numbers, payment details, order IDs)
  • Spam, promotional links, malware, or repeated submissions
  • Undisclosed employee, affiliate, or vendor feedback

Moderation timeframe:
Most reviews are moderated within 3–5 business days.

Publishing & Display of Reviews

  • Reviews are displayed by date or relevance
  • Aggregate ratings reflect all published qualifying reviews
  • Duplicate or repetitive submissions may be removed
  • Edited reviews replace previous versions and may display an “updated” label where supported

How to Leave or Report a Review

To leave a review:

  • Submit directly on the product page, or
  • Request a secure review link via support@neotech.ae

To report a review:

  • Email support@neotech.ae with the product link and details
  • Our team will review and respond appropriately

Why Customers Choose NEOTECH®

  • UAE-based customer support via Email & WhatsApp
  • Free Standard Shipping within the UAE (4–7 business days total)
  • 30-day returns (new items only), free printable return label
  • Refunds processed within 15 business days
  • Policies aligned with Google Merchant Center, Shopify, and UAE law

Frequently Asked Questions (Reviews & Ratings)

Do you publish negative reviews?

Yes. We publish both positive and negative reviews as long as they meet our moderation guidelines.

Can I edit or delete my review later?

You may request an update or removal by contacting support@neotech.ae. Requests are reviewed on a case-by-case basis.

How can I report a fake or spam review?

Email support@neotech.ae with the product link and explanation. We will investigate and take appropriate action.

Disclaimer

NEOTECH® may update review verification or moderation procedures when required to comply with UAE Consumer Protection Law, Google Merchant Center policies, Shopify standards, or platform updates.

⚠ Adjusted for compliance:
No “authorized,” “official,” or “guaranteed” claims are used unless legally documented and verifiable.

Contact NEOTECH®

📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234

Last updated: 31 January 2026 (GST, UTC +4)