✅ Review & Rating Policy

Last updated: 30 August 2025

Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

www.neotech.ae is committed to delivering top-quality products and exceptional service to all our customers. As the company owner, I assure you that your satisfaction is our top priority, and we look forward to serving you better.

NEOTECH welcomes genuine customer feedback. Reviews are always voluntary and never required.

Our commitments

  • No incentives: We do not offer gifts, discounts, or rewards in exchange for reviews.
  • No pressure: Any review request is a polite invitation—never an obligation or requirement for support.
  • Authenticity: We do not buy, post, or request fake reviews. We may request proof you purchased/used the product to reduce spam/fraud.
  • Transparency: We may verify an order before publishing a review (to reduce spam/fraud). If a review is from staff/affiliates, we require clear disclosure or we will remove it.
  • Unedited opinions: We do not alter review content or star ratings, except to remove personal data or content that violates our site rules (see “Moderation rules”). On request, we may correct obvious typos without changing the meaning.
  • No gating or cherry-picking: We do not solicit only positive reviews or suppress negative ones. We request feedback uniformly and publish qualifying reviews whether positive or negative.

Moderation rules

We publish both positive and negative reviews. We only reject or remove reviews that include:

  • Hate speech, harassment, explicit content, or illegal material
  • Personal data (addresses, phone numbers, order numbers, payment details)
  • Spam, promotional links, malware, or content unrelated to the product/service
  • Conflicts of interest (e.g., undisclosed employee/affiliate/vendor reviews)

Moderation timing: Most reviews are screened within 3–5 business days.

How to leave or report a review

  • Leave a review: Use the review form on the relevant product page, or contact us and we’ll send a secure review link.
  • Report a review: Email support@neotech.ae with the product link, reviewer name (if shown), and your reason. We will investigate and respond.

Publishing & display

  • Reviews are generally displayed in chronological or relevance order. Aggregate ratings (if shown) reflect all published reviews that meet these rules.
  • We may remove duplicate reviews from the same customer for the same order/product.
  • If a review is edited by the customer, the latest version will replace the prior one; we may show an “updated” label where supported.

Contact

NEOTECH

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Customer Support Hours:

⏰ Gulf Standard Time (GST, UTC+4)
🕘 Monday to Saturday: 9:00 AM – 9:00 PM
🕔 Sunday: 9:00 AM – 5:00 PM

Prices and availability are updated regularly. The final price is shown at checkout.

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

  • Delivery timeframe: 3–5 business days.
  • We cover all major UAE cities, with tracking provided.
  • For urgent needs, contact our support team for express delivery options.
What is NEOTECH’s return and refund policy?

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Do NEOTECH products come with a warranty?

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

  • Covers manufacturing defects and hardware issues.
  • Warranty claims handled directly in the UAE.
  • Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

  • Suitable for business accounting and tax claims.
  • Sent automatically by email after purchase.
  • Duplicate copies available on request.
What types of products does NEOTECH sell?

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

  • Receipt printers and label printers
  • Barcode scanners and RFID readers
  • POS terminals and cash drawers
  • Rugged tablets and mobile printers
    Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?

Answer: You can reach our dedicated Customer Support Team via:

  • 📧 Email: support@neotech.ae
  • 📱 WhatsApp / Phone: +971 50 197 5252
    Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.
Does NEOTECH ship outside the UAE?

Answer: Currently, NEOTECH ships only within the UAE.

  • All deliveries are local and VAT-compliant.
  • For export requirements, contact our team — we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

  • Same-day processing for orders placed before 2:00 PM GST.
  • Weekend and evening deliveries available in select areas.
  • All orders include tracking details.
Are NEOTECH products original and authentic?

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

  • Registered trademark in the UAE.
  • Shipped from our Dubai warehouse.
  • Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?

Answer: NEOTECH solutions are trusted across multiple UAE industries:

  • 🛒 Retail & supermarkets (POS systems, receipt printers)
  • 🚚 Logistics & warehouses (barcode & label printers)
  • 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
  • 🍴 Hospitality & restaurants (POS terminals, cash drawers)
    We provide reliable hardware with UAE support for every industry.