✅ NEOTECH®
Reliable POS & Barcode Solutions for UAE Businesses
Quick answers about NEOTECH® products, UAE-only delivery, VAT invoices, payments, returns, warranty, and business use cases.
FAQ - NEOTECH®
Q: What products does NEOTECH® sell?
A: NEOTECH® supplies barcode and POS technology for businesses across the UAE, including receipt and label printers, barcode scanners, RFID readers, POS terminals, cash drawers, peripherals, rugged tablets, and mobile printers. All products are brand-new and VAT-compliant.
Q: Are your products new and authentic?
A: Yes. All products sold by NEOTECH® are brand-new, genuine, and sourced through documented channels. Every order includes a UAE VAT invoice and applicable manufacturer warranty, issued by NEOLYN TECHNOLOGY LLC.
Q: Do you ship outside the UAE?
A: No. NEOTECH® currently ships within the United Arab Emirates only. International customers may arrange their own UAE-based freight forwarder or local pickup, but we do not offer cross-border shipping.
Q: How much does shipping cost within the UAE?
A: NEOTECH® provides free standard shipping across the UAE. There are no hidden delivery charges, and tracking details are shared once the order is dispatched.
Q: How long does delivery take?
A: Orders are typically delivered within 4–7 business days in the UAE (1–2 business days handling and 3–5 business days transit). Orders placed before 2:00 PM GST are usually processed the same business day.
Q: What is your return and refund policy?
A: NEOTECH® offers a 30-day return policy for new, unused products in original packaging. Return shipping is free with a printable label, no restocking fees apply, and refunds are processed within 15 business days after inspection.
Q: Do products include a warranty?
A: Yes. All NEOTECH® products include a minimum 1-year warranty covering manufacturing defects. Warranty service and repairs are handled locally within the UAE in accordance with the manufacturer’s written terms.
Q: Can I get a VAT invoice for my order?
A: Yes. Every order includes a VAT-compliant invoice issued by NEOLYN TECHNOLOGY LLC under UAE FTA regulations. The invoice is emailed automatically after order confirmation.
Q: How can I contact NEOTECH® for support or enquiries?
A: You can contact NEOTECH® via email at support@neotech.ae or WhatsApp/Phone at +971 50 739 1234. Support hours are Mon–Sat 9:00 AM–9:00 PM and Sun 9:00 AM–5:00 PM (GST).
Q: What industries commonly use NEOTECH® POS and printer solutions?
A: NEOTECH® products are widely used in retail and supermarkets, restaurants and hospitality, warehousing and logistics, healthcare and pharmacies, and corporate or government operations across the UAE.
Why Choose NEOTECH®
- UAE-based support via Email & WhatsApp
- Free UAE-wide standard shipping
- Delivery in 4–7 business days
- 30-day returns (new-only) with free return label
- VAT invoices issued for every order
- Transparent policies aligned with Google Merchant Center and Shopify
Disclaimer
Information on this page is accurate as of the Last updated date and may be revised to reflect operational or legal changes.
⚠ Adjusted for compliance:
NEOTECH® operates within the UAE only and does not use “authorized,” “official,” or “guaranteed” claims unless legally documented.
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Last updated: 31 January 2026 (GST, UTC+4)
