✅ Accessibility Statement

Accessibility Commitment — NEOTECH (UAE)

Last updated: 20 August 2025

NEOTECH (operated by NEOLYN TECHNOLOGY LLC) is committed to making neotech.ae usable by everyone, including people with disabilities. Our goal is to provide an inclusive experience for customers using screen readers, keyboard navigation, and other assistive technologies.

Our standards

  • We aim to meet WCAG 2.1 Level AA guidelines.
  • We follow international best practices for usability and inclusive design.

What we do today

  • Readable, mobile-responsive layouts and a consistent heading structure.
  • Color contrast targeted to WCAG 2.1 AA for text and UI elements.
  • Text alternatives for meaningful images and icons; descriptive link text.
  • Keyboard-accessible navigation and visible focus indicators.
  • Forms with associated labels and clear error messaging.
  • Reduced-motion preference respected where supported by the browser.

Ongoing improvements

  • Regular audits using automated testing and manual screen-reader checks.
  • Fixing issues found by customers, staff, or partners in a timely manner.
  • Working with Shopify accessibility updates and reputable third-party apps.

Compatibility

We support the current versions of major browsers (Chrome, Safari, Edge, Firefox) on desktop and mobile. We test with popular assistive technologies where possible. Some legacy browsers or third-party widgets may not fully meet our targets.

Third-party content

Some features (e.g., embedded apps, payment gateways, courier tracking) are provided by third parties. While we encourage accessible implementations, we do not control their code. If you encounter a barrier, please tell us so we can help or provide an alternative.

Need help or an alternative format?

If you have difficulty using our site or need information in an accessible format (e.g., large print, PDF, plain text), contact us. We aim to respond within 1 business day.

Note: We are continuously improving accessibility. While we strive to meet WCAG 2.1 AA, some areas may not yet fully conform. Your feedback helps us prioritize fixes.