✅ Accessibility Statement
✅ NEOTECH®
Inclusive access, practical support, and continuous improvement.
Business Identity
Website: https://neotech.ae
Brand (Display Name): NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
All services, communications, and accessibility efforts on neotech.ae are provided by NEOLYN TECHNOLOGY LLC, a licensed entity operating in the United Arab Emirates.
Our Accessibility Commitment
NEOTECH® is committed to making neotech.ae usable by as many people as possible, including individuals with disabilities.
We aim to provide an inclusive experience for customers using:
- Screen readers
- Keyboard-only navigation
- Magnification tools
- Other assistive technologies
Accessibility is an ongoing process, and we continuously review and improve our website to enhance usability.
Accessibility Standards & Guidelines
- We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- We follow international best practices for usability and inclusive design
- Accessibility considerations are incorporated into content, layout, and functionality updates
⚠ This statement reflects our best-effort commitment and does not constitute a guarantee of full compliance at all times.
What We Do Today
Current accessibility measures include:
- Responsive, readable layouts with consistent heading structure
- Color contrast targeted toward WCAG 2.1 AA for text and interface elements
- Text alternatives for meaningful images and icons
- Descriptive link text for clarity and navigation
- Keyboard-accessible menus and visible focus indicators
- Form labels with clear instructions and error messages
- Reduced-motion preferences respected where supported by browsers
Ongoing Improvements
Accessibility improvements are ongoing and include:
- Periodic audits using automated tools and manual checks
- Addressing issues reported by customers, staff, or partners
- Applying accessibility enhancements from Shopify platform updates
- Reviewing trusted third-party applications for usability impact
Browser & Assistive Technology Compatibility
We support the latest stable versions of:
- Chrome
- Safari
- Edge
- Firefox
Testing includes common desktop and mobile environments and widely used assistive technologies.
Some older browsers, devices, or third-party widgets may not fully meet our accessibility targets.
Third-Party Content & Services
Certain features on neotech.ae are provided by third parties, such as:
- Embedded Shopify apps
- Payment gateways
- Courier or tracking services
While we encourage accessible implementations, we do not control third-party code.
If you encounter an accessibility barrier related to third-party content, please contact us so we can assist or offer an alternative where possible.
Need Help or an Alternative Format?
If you experience difficulty using our website or need information in an alternative format (such as large print, PDF, or plain text), please contact us.
We aim to respond within 1–2 business days and will make reasonable efforts to assist.
Contact NEOTECH®
📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234
Address:
Store 13, Computer Building
Al Fahidi – Bur Dubai, Dubai 44245
United Arab Emirates
Support Hours (GST, UTC +4):
Mon–Sat: 9:00 AM – 9:00 PM
Sun: 9:00 AM – 5:00 PM
Frequently Asked Questions (Accessibility)
Does NEOTECH® comply with accessibility standards?
We aim to meet WCAG 2.1 Level AA guidelines and continuously improve accessibility across our website.
What should I do if I encounter an accessibility issue?
Please contact support@neotech.ae with details of the issue, and we will work to assist or provide an alternative.
Are third-party tools on the website fully accessible?
Some third-party services may not fully meet accessibility standards. We do not control their code but will assist customers where possible.
Disclaimer
NEOTECH® is continuously improving the accessibility of neotech.ae.
While we strive to meet recognized accessibility standards, some areas may not yet fully conform.
This statement is provided in good faith and aligns with:
- UAE consumer and digital service expectations
- Google Merchant Center transparency principles
- Shopify platform requirements
⚠ Adjusted for compliance:
No absolute guarantees or “fully compliant” claims are made.