Privacy policy

Last updated: 14 September 2025

Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator (Data Controller): NEOLYN TECHNOLOGY LLC
TRN (VAT): 100319094700003
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC.

1) Who is responsible & how to contact us

Email: support@neotech.ae · Phone/WhatsApp: +971 50 197 5252

Computer Building, Store 13, Al Nahdha St – Al Fahidi – Bur Dubai,
Dubai 44245, United Arab Emirates

2) Personal information we collect

  • Device & usage data (when you visit): browser type, IP address, time zone, language, pages/products viewed, clicks, referring/exit pages, time on site.
  • Cookies & similar technologies: for site functionality, analytics and advertising preferences (see “Cookies, analytics & ads”).
  • Account / order data: name, email, phone; billing/shipping addresses; order contents; delivery details; communications and support history.
  • Payments: processed securely by our payment providers; we do not store full card numbers.
  • From service partners (where lawful): e.g., analytics/ads partners may provide aggregated or interest categories to improve the site and offers.
  • Messaging/Chat: if you contact us via WhatsApp or similar channels, your data is processed by that provider under their terms.
  • In-store visits (if applicable): CCTV may operate for safety and security.

3) How we use personal information

  • Orders & fulfilment: process payments, issue VAT invoices, deliver products, handle returns/refunds.
  • Customer support: respond to enquiries and provide after-sales service.
  • Fraud prevention & security: verify orders, detect abuse, protect our services.
  • Site operations & improvements: operate, maintain, personalise and enhance the website and product offerings.
  • Communications: send transactional messages; marketing only with your consent (you can opt out at any time).
  • Legal compliance: meet tax, accounting and regulatory obligations.

4) Legal bases (UAE PDPL & similar laws)

Depending on context, we rely on one or more of the following:

  • Performance of a contract (e.g., to fulfil your order).
  • Legitimate interests (e.g., site security, improvements, limited direct marketing to existing customers where allowed).
  • Legal obligations (e.g., tax/VAT, accounting, consumer protection).
  • Consent (e.g., marketing emails/WhatsApp messages, non-essential cookies). You can withdraw consent at any time.

5) Cookies, analytics & ads (including remarketing)

We use cookies and similar technologies for functionality, analytics and to show relevant offers/remarketing. Our site supports Google’s Consent Mode to respect your choices (where enabled). You can manage cookies in your browser and—where shown—via our cookie banner/consent controls. Turning off certain cookies may affect site features.

Ad preference controls (opt-out):

6) Sharing of personal information

We do not sell your personal information. We share it only with trusted providers under contracts requiring them to protect your data and act on our instructions:

  • Platform & hosting: Shopify (store platform & data hosting).
  • Payments & fraud tools: PCI-DSS compliant gateways and anti-fraud services.
  • Delivery: couriers and logistics partners.
  • Analytics/ads: Google and similar providers (configured by us per your consent).
  • Professional & legal: advisers, auditors, or authorities where required by law or to enforce our terms.

7) Payments & security

  • Payments are encrypted over TLS/SSL and handled under PCI-DSS requirements by our payment providers. We do not store full card numbers.
  • Your bank/card issuer may require 3-D Secure/OTP verification.
  • We apply reasonable technical and organisational measures to protect personal information. No method of transmission or storage is 100% secure, but we use commercially acceptable safeguards.

8) International transfers

Our service providers (e.g., Shopify, analytics) may process data outside the UAE. Where required, we use appropriate safeguards to protect your information, such as contractual protections and limiting access to what is necessary.

9) Data retention

We keep personal information only as long as necessary for the purposes above—typically for the duration of your relationship with us plus any period required by law. Afterwards, we securely delete or anonymise the data.

  • Order records: retained for legally required periods (commonly up to 6 years for tax/accounting).
  • Support messages: typically up to 24 months after resolution.
  • Marketing preferences: until you unsubscribe or withdraw consent.

10) Your rights

Depending on your location (e.g., UAE PDPL, EU/UK GDPR or similar laws), you may have rights to access, correct, update, delete, object or restrict processing, withdraw consent (e.g., marketing), and request data portability. To exercise these rights, contact support@neotech.ae. We may ask you to verify your identity. We aim to respond within 30 days.

You also have the right to lodge a complaint with the competent data protection authority in your jurisdiction (in the UAE, the national data authority established under the PDPL).

11) Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

12) Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects without human involvement.

13) Changes to this policy

We may update this policy from time to time. We will post the new date at the top when changes are made. Continued use of the site after changes means you accept the updated policy.

14) Contact us

NEOTECH

Email: support@neotech.ae
Call / WhatsApp: +971 50 197 5252 · Chat on WhatsApp

Computer Building, Store 13, Al Nahdha St – Al Fahidi – Bur Dubai,
Dubai 44245, United Arab Emirates

Prices and availability are updated regularly. The final price is shown at checkout.