✅ NEOTECH® 

Reliable POS & Barcode Solutions for UAE Businesses

Purpose

At NEOTECH®, we aim to process and dispatch orders as quickly and smoothly as possible.
In some cases, order verification may be required before dispatch. This is a standard precaution designed to protect customers, payment providers, and our business from unauthorized or fraudulent transactions.

Verification is not required for most orders and is completed promptly when needed.

Business Identity

Brand: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 739 1234

Registered Address:
Store 13, Computer Building
Al Fahidi – Bur Dubai
Dubai 44245, United Arab Emirates

All orders, payments, invoices, and refunds placed on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC under UAE law.

When Order Verification May Be Required

Order verification may be requested in limited situations, including but not limited to:

• High-value or bulk orders
• First-time customers
• Inconsistent or incomplete billing or delivery details
• Orders flagged by payment gateways or fraud-prevention systems
• Requests involving special handling, local collection, or B2B procurement

What Verification May Include

Verification may involve one or more of the following steps:

• Confirmation of order details
• Verification of billing or contact information
• Confirmation related to delivery address or UAE local collection
• Clarification of payment method or authorization

We request only the minimum information necessary to complete verification.

How the Verification Process Works

• If verification is required, our team will contact the customer using the email or phone number provided at checkout.
• Verification is typically completed within 1 business day once the customer responds.
• Orders are dispatched immediately after successful verification.

If verification cannot be completed within a reasonable time, the order may be cancelled and fully refunded to the original payment method.

Customer Privacy & Data Protection

NEOTECH® handles all customer information with care and confidentiality.

• Information is used only for order processing, verification, and legal compliance
• Data is handled in accordance with UAE Consumer Protection Law and our Privacy Policy
• We do not sell or misuse customer information

Support & Assistance

If you have questions regarding order verification or your order status, our team is available to help:

📧 Email: support@neotech.ae
💬 WhatsApp / Phone: +971 50 739 1234

Support Hours:
Mon–Sat: 9:00 AM – 9:00 PM
Sun: 9:00 AM – 5:00 PM
(GST, UTC +4)

FAQ - Order Verification Policy

Q: Why does NEOTECH® verify some orders?

A: Order verification helps protect customers and prevent unauthorized or fraudulent transactions, especially for high-value or first-time orders.

Q: Will order verification delay my delivery?

A: In most cases, no. Verification is completed quickly once we receive confirmation, and the order is dispatched immediately afterward.

Q: What happens if I do not respond to a verification request?

A: If verification cannot be completed within a reasonable timeframe, the order may be cancelled and fully refunded to the original payment method.

Disclaimer

Information on this page is accurate as of the Last updated date and may be revised to reflect operational, legal, or security updates.

⚠ Adjusted for compliance:
Order verification is performed only when necessary. NEOTECH® does not use misleading, coercive, or discriminatory practices and operates strictly within UAE law.

📧 Email NEOTECH® • 💬 WhatsApp NEOTECH®

Last updated: 31 January 2026 (GST, UTC +4)