✅ FAQ — NEOTECH (UAE)

Last updated: 30 August 2025 

What products do you sell?

Business hardware and accessories for the UAE market, including barcode scanners & printers, POS systems & peripherals, receipt/mobile printers, labels, ribbons, and technical spare parts.

Are your products new and authentic?

Yes. All products are brand-new, genuine, and sourced from OEMs, authorized distributors, or documented importers.

Do you ship internationally?

No. We currently sell and ship within the United Arab Emirates only. We don’t ship to P.O. Boxes — please provide a full street address and an active phone number.

How much does shipping cost?

Free standard shipping UAE-wide on all orders.

How long will delivery take?

  • Order cut-off: Orders placed before 2:00 PM (GST) are processed the same day; orders placed after are processed the next business day.
  • Processing (handling): 1–2 business days (Mon–Fri; UAE public holidays excluded).
  • Transit after dispatch: 1–5 business days within the UAE (varies by location).
  • Total delivery time: 2–7 business days from order placement.

You’ll receive an email/WhatsApp update with tracking when your order ships.

What payment methods do you accept?

Secure online payment methods shown at checkout (major cards and local options). Prices are shown in AED and include VAT where applicable. A UAE tax invoice is issued with every order.

Will I receive tracking?

Yes. We provide a tracking link or courier reference when the order is dispatched.

What is your return & refund policy?

Returns are accepted within 30 days of delivery for unused items in original condition. NEOTECH provides a prepaid return label — no restocking fees. See our Returns & Refunds Policy for full details.

How do I request a return or exchange?

Email support@neotech.ae with your order number and reason. We’ll issue a Return Authorization Number (RAN) and instructions.

What are your support hours and contact options?

Mon–Sat 9:00 AM–9:00 PM, Sun 9:00 AM–5:00 PM (GST).
Email: support@neotech.ae · Phone/WhatsApp: +971 50 197 5252 · Contact form on our Contact page.

Do products include warranty?

Most items include a manufacturer warranty (terms vary by brand/product). Contact us for diagnosis and service options.

Where are you based?

NEOTECH 

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Can I verify your legal documents?

Yes. Access is available via our Document Vault (Verified). Manual verification is required before download.

More information

Shipping & Delivery · Returns & Refunds · Terms · Privacy

Need help?  Email :  support@neotech.ae  or Call / WhatsApp :  +971 50 197 5252

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

  • Delivery timeframe: 3–5 business days.
  • We cover all major UAE cities, with tracking provided.
  • For urgent needs, contact our support team for express delivery options.
What is NEOTECH’s return and refund policy?

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Do NEOTECH products come with a warranty?

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

  • Covers manufacturing defects and hardware issues.
  • Warranty claims handled directly in the UAE.
  • Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

  • Suitable for business accounting and tax claims.
  • Sent automatically by email after purchase.
  • Duplicate copies available on request.
What types of products does NEOTECH sell?

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

  • Receipt printers and label printers
  • Barcode scanners and RFID readers
  • POS terminals and cash drawers
  • Rugged tablets and mobile printers
    Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?

Answer: You can reach our dedicated Customer Support Team via:

  • 📧 Email: support@neotech.ae
  • 📱 WhatsApp / Phone: +971 50 197 5252
    Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.
Does NEOTECH ship outside the UAE?

Answer: Currently, NEOTECH ships only within the UAE.

  • All deliveries are local and VAT-compliant.
  • For export requirements, contact our team — we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

  • Same-day processing for orders placed before 2:00 PM GST.
  • Weekend and evening deliveries available in select areas.
  • All orders include tracking details.
Are NEOTECH products original and authentic?

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

  • Registered trademark in the UAE.
  • Shipped from our Dubai warehouse.
  • Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?

Answer: NEOTECH solutions are trusted across multiple UAE industries:

  • 🛒 Retail & supermarkets (POS systems, receipt printers)
  • 🚚 Logistics & warehouses (barcode & label printers)
  • 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
  • 🍴 Hospitality & restaurants (POS terminals, cash drawers)
    We provide reliable hardware with UAE support for every industry.