✅ About us

About NEOTECH® – POS & Barcode Solutions in the UAE

Last updated: 18 September 2025

NEOTECH® supplies POS systems, barcode scanners, and label & receipt printers across the UAE. We focus on reliable hardware, clear pricing, and accountable service. Every order placed on neotech.ae is billed with a UAE VAT invoice and processed by our legal operator NEOLYN TECHNOLOGY LLC.

What We Do

  • Point-of-sale hardware for retail, F&B, salons, clinics, warehouses, and offices
  • Barcode & QR scanning devices, cash drawers, and receipt/label printers
  • Consumables (thermal rolls & labels) matched to supported printers
  • Practical setup guidance for compatible hardware (no misleading promises)

Browse our most visited collections: POS Systems · Barcode Scanners · Label & Receipt Printers.

Why Customers Choose NEOTECH®

  • Honest specs & listings: product pages reflect the actual item sold; prices and availability are kept up to date.
  • VAT invoices: issued for every eligible order placed on our website.
  • Local support: responsive help by email and WhatsApp during working hours.
  • UAE-wide delivery: free standard shipping, 4–7 business days (see details below).
  • Returns policy: 30-day window with free return shipping and no restocking fee (conditions apply).

Shipping (UAE)

  • Free Standard Shipping: 4–7 business days (Mon–Sat)
  • Order cut-off: 14:00 (GST)
  • Handling time: 1–2 days (Mon–Sat)
  • Transit time: 3–5 days (Mon–Sat)

Delivery estimates are typical, not guaranteed. If an item is unavailable or delayed, we’ll notify you with available options.

Returns & Exchanges

  • Returns window: 30 days
  • Return shipping: Free (download & print label)
  • Restocking fee: None
  • Condition: New, with all original packaging and accessories unless defective
  • Exchanges: Accepted when stock permits
  • Refund processing: up to 15 days after receipt and inspection

Read the full policy: Refund & Returns Policy.

Warranties & Compatibility

Hardware is covered by the manufacturer’s standard warranty where applicable. We provide guidance on compatibility based on the information you share; final software integration, configuration, and third-party app behavior are the responsibility of their respective providers.

Trust, Compliance & Anti-Fraud

  • We follow Google and Shopify policies for accurate content and fair presentation.
  • Orders may be subject to verification to prevent fraud and protect customers.
  • We may cancel or refund any order suspected to be fraudulent or non-compliant with local laws.
  • All trademarks shown on this site belong to their respective owners.
  • Your personal data is handled only for legitimate business purposes as described in our policies.

Business Identity

Display brand: NEOTECH®
Legal operator: NEOLYN TECHNOLOGY LLC
Website: neotech.ae
All payments and refunds for orders placed on this site are processed by NEOLYN TECHNOLOGY LLC.

Contact & Hours

Email: support@neotech.ae
WhatsApp / Phone: +971 50 197 5252
Address: Computer Building, Store 13, Al Nahdha St – Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates
Hours (GST, UTC+4): Mon–Sat 09:00–21:00, Sun 09:00–17:00

Customer Promise

We keep things simple: genuine products, transparent pricing with VAT invoice, UAE delivery in 4–7 business days, and responsive support. If something isn’t right, tell us — we’ll fix it within policy and the law.

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

  • Delivery timeframe: 3–5 business days.
  • We cover all major UAE cities, with tracking provided.
  • For urgent needs, contact our support team for express delivery options.
What is NEOTECH’s return and refund policy?

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Do NEOTECH products come with a warranty?

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

  • Covers manufacturing defects and hardware issues.
  • Warranty claims handled directly in the UAE.
  • Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

  • Suitable for business accounting and tax claims.
  • Sent automatically by email after purchase.
  • Duplicate copies available on request.
What types of products does NEOTECH sell?

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

  • Receipt printers and label printers
  • Barcode scanners and RFID readers
  • POS terminals and cash drawers
  • Rugged tablets and mobile printers
    Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?

Answer: You can reach our dedicated Customer Support Team via:

  • 📧 Email: support@neotech.ae
  • 📱 WhatsApp / Phone: +971 50 197 5252
    Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.
Does NEOTECH ship outside the UAE?

Answer: Currently, NEOTECH ships only within the UAE.

  • All deliveries are local and VAT-compliant.
  • For export requirements, contact our team — we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

  • Same-day processing for orders placed before 2:00 PM GST.
  • Weekend and evening deliveries available in select areas.
  • All orders include tracking details.
Are NEOTECH products original and authentic?

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

  • Registered trademark in the UAE.
  • Shipped from our Dubai warehouse.
  • Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?

Answer: NEOTECH solutions are trusted across multiple UAE industries:

  • 🛒 Retail & supermarkets (POS systems, receipt printers)
  • 🚚 Logistics & warehouses (barcode & label printers)
  • 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
  • 🍴 Hospitality & restaurants (POS terminals, cash drawers)
    We provide reliable hardware with UAE support for every industry.