✅ Purchase & Payment Policy

✅ Purchase & Payment Policy — NEOTECH® UAE

Last updated: 11 October 2025 (GST, UTC+4)

NEOTECH® (Operated by NEOLYN TECHNOLOGY LLC) explains below how purchases, payments, and refunds work on neotech.ae for both standard online orders and B2B / special-order procurement.
This page aligns with UAE Consumer Protection Law, Google Merchant Center, and Shopify requirements.

🧭 Business Identity

Website: neotech.ae
Display name (Brand): NEOTECH®
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC.
Sales and shipping are limited to the United Arab Emirates.

💳 Accepted Payment Methods

  • Visa, MasterCard, American Express
  • Apple Pay, Google Pay, Shop Pay (where available)
  • Cash on Delivery (COD) — UAE only, on eligible orders

All prices are shown in AED, inclusive of VAT where applicable.
A UAE VAT invoice is issued for every order under the name NEOLYN TECHNOLOGY LLC.
If your card is billed in a different currency, your bank or issuer may apply conversion rates or fees.

🔒 Secure Payment Processing

  • Transactions are encrypted using TLS/SSL and handled by PCI-DSS compliant providers.
  • NEOTECH® does not store full card numbers.
  • Your bank or card issuer may require 3-D Secure (OTP) verification.

🧾 Order Verification & Fraud Prevention

To protect customers and brand integrity, NEOTECH® may verify orders by phone or email, request ID or company details, or cancel and refund unverified orders (e.g., suspected fraud, pricing/stock error, or compliance review).
Incorrect or incomplete contact/billing details can delay processing or result in cancellation.

💵 Cash on Delivery (COD)

  • Available within the UAE on eligible orders.
  • Payment is due in full at delivery (please prepare the exact amount).
  • COD may not be available for high-value, special-order, or remote-area deliveries.
  • If delivery fails after repeated attempts, the order may be cancelled; re-delivery can be arranged using prepaid payment.

🔁 Returns & Refunds

  • 30-day return window for new, unused items in original packaging.
  • Free return shipping with a downloadable prepaid label.
  • No restocking fees.
  • Refunds are issued to the original payment method; COD refunds follow our Returns & Refund Policy.
  • Refund posting time depends on your bank or card issuer.

See full details under our Refund & Returns Policy.

🏢 B2B / Special-Order Procurement

For bulk, custom, or special-order items, NEOTECH® uses a written quotation (proforma invoice).

  • Lead Time: 10–15 business days; maximum 20 days (excluding UAE holidays).
  • Payment Terms: 70% advance upon confirmation, 30% before release.
  • Refunds on Advance: If supply cannot be completed within 20 business days, a full refund will be issued.
  • Documents: UAE VAT invoice, brand/warranty certificates (if applicable).
  • No substitutions are made without written customer approval.

🧾 Customer Verification (B2B Orders)

Companies: Trade License, TRN (if applicable), authorized contact ID, and address.
Individuals: Full name, Emirates ID/passport, address, mobile, and email.

⚖️ Intellectual Property

All third-party trademarks, logos, and brand names remain the property of their respective owners and are used only for identification and compatibility.
NEOTECH® does not claim exclusive dealership or endorsement unless documented in writing.

📞 Contact & Support

Email: support@neotech.ae
WhatsApp / Phone: +971 50 197 5252
Address: 44245 – Computer Building, Store 13, Al Nahdha St, Al Fahidi – Bur Dubai, Dubai, United Arab Emirates
Support Hours: Mon–Sat 9:00 AM – 9:00 PM | Sun 9:00 AM – 5:00 PM (GST, UTC+4)

⚠️ Disclaimer

Information is accurate at time of publishing and may be updated to reflect operational or legal changes.
⚠ Adjusted for compliance: UAE-only sales; no “authorized/official/guaranteed” wording unless documented.

📧 Email : NEOTECH®  💬 WhatsApp : NEOTECH®

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

A: Yes, NEOTECH® provides free standard shipping across Dubai and the UAE.

Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day.

Our standard delivery timeframe is 4–7 business days (1–2 days handling + 3–5 days transit, Monday to Saturday).

Q: What is NEOTECH’s return and refund policy?

A: NEOTECH® offers a 30-day return and refund policy on all products sold in the UAE.

Items must be in new condition and include all original packaging and accessories.

We provide free returns with a prepaid printable return label — no restocking fees apply.

Refunds are processed within 15 business days after the returned item is inspected.

Exchanges are available for defective, damaged, or incorrect items.

👉 For full details, please visit our Refund Policy.ew condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Q: Do NEOTECH products come with a warranty?

A: Yes, all NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware issues.

All warranty and repair services are handled locally within the UAE in accordance with our official warranty policy.

Some categories, such as POS systems and printers, may include extended warranty options as specified on the product page.

For warranty assistance or repair requests, please contact our support team via WhatsApp or email.

👉 See our Warranty & Repair Policy for full details.

Q: Can I get a VAT invoice for my NEOTECH order?

A: Yes, every NEOTECH® purchase includes a VAT-compliant invoice issued under UAE Federal Tax Authority (FTA) guidelines.

Invoices are automatically emailed to you after your order is confirmed and processed.

They include your order details, VAT amount, and NEOLYN TECHNOLOGY LLC TRN (Tax Registration Number) for business accounting and tax claims.

If you need a duplicate or updated copy, please contact our support team via WhatsApp or email, and we’ll resend it promptly.

Q: What types of products does NEOTECH sell?

A: NEOTECH® supplies barcode and POS technology for businesses across the UAE. Our main categories include:

  • Receipt printers & label printers
  • Barcode scanners & RFID readers
  • POS terminals, cash drawers, & peripherals
  • Rugged tablets & mobile printers
  • Consumables & accessories (labels, ribbons, cables)

These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.

If you don’t see a model you need, contact our support team via WhatsApp or email for availability.

Q: How can I contact NEOTECH for support or inquiries?

A: You can reach the NEOTECH® Customer Support Team through the following channels:

📧 Email: support@neotech.ae
📱 WhatsApp / Phone: +971 50 197 5252

🕓 Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM GST
  • Sunday: 9:00 AM – 5:00 PM GST

We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.

Q: Does NEOTECH ship outside the UAE?

A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).

All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).

We do not offer international delivery through our website.

For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.

Q: How fast is delivery for NEOTECH products in Dubai?

A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.

Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.

Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.

All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.

Q: Are NEOTECH products original and authentic?

A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.

Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).

NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).

If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.

Q: What industries use NEOTECH printers and POS systems?

A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:

  • Retail & supermarkets: POS terminals, receipt printers, barcode scanners
  • Warehousing & logistics: label/receipt printers, mobile printers, RFID/barcode scanners
  • Healthcare & pharmacies: barcode scanners, label printers for medications and records
  • Hospitality & restaurants: POS terminals, cash drawers, kitchen/receipt printers
  • Field services & ticketing: rugged tablets, mobile printers

All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.