✅ Payment Policy

Last updated: 30 August 2025 

Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

Accepted payment methods

  • Visa, MasterCard, American Express
  • Apple Pay, Google Pay, Shop Pay (where available by device/issuer)
  • Cash on Delivery (COD) — UAE only, on eligible orders

Currency, VAT & invoicing

  • All prices are shown in AED. Any VAT (where applicable) is shown at checkout and on your invoice.
  • A UAE tax invoice is issued for each order under the legal name NEOLYN TECHNOLOGY LLC.
  • If your card is billed in a currency other than AED, your bank/issuer may apply its own exchange rate and fees.

Secure processing

  • Payments are encrypted over TLS/SSL and handled by PCI-DSS compliant providers.
  • NEOTECH does not store full card numbers.
  • Your bank/card issuer may require 3-D Secure / OTP verification to complete payment.

Order verification & fraud prevention

To protect customers and brand owners, we may verify orders by phone or email, request additional information, or cancel and refund orders we cannot verify (e.g., suspected fraud, incorrect price/stock, or compliance checks). Incorrect or incomplete billing/contact details can delay processing or lead to cancellation.

Cash on Delivery (COD)

  • Available within the UAE on eligible orders.
  • Payment is due at delivery; please have the exact amount ready.
  • COD may be limited for high-value, special-order, or remote-area deliveries.
  • If delivery fails after repeated attempts, the order may be cancelled; re-delivery can be arranged using a prepaid method.

Refunds

  • Approved refunds are issued to the original payment method (bank/issuer posting times may vary).
  • For COD orders, refunds are processed per our Returns & Refunds Policy.

Where we sell

Sales and shipping are limited to the United Arab Emirates. See our Shipping & Delivery Policy for details.

Related policies

Need help?

NEOTECH

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Customer Support Hours:

⏰ Gulf Standard Time (GST, UTC+4)
🕘 Monday to Saturday: 9:00 AM – 9:00 PM
🕔 Sunday: 9:00 AM – 5:00 PM

Prices and availability are updated regularly. The final price is shown at checkout.

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

  • Delivery timeframe: 3–5 business days.
  • We cover all major UAE cities, with tracking provided.
  • For urgent needs, contact our support team for express delivery options.
What is NEOTECH’s return and refund policy?

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Do NEOTECH products come with a warranty?

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

  • Covers manufacturing defects and hardware issues.
  • Warranty claims handled directly in the UAE.
  • Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

  • Suitable for business accounting and tax claims.
  • Sent automatically by email after purchase.
  • Duplicate copies available on request.
What types of products does NEOTECH sell?

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

  • Receipt printers and label printers
  • Barcode scanners and RFID readers
  • POS terminals and cash drawers
  • Rugged tablets and mobile printers
    Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?

Answer: You can reach our dedicated Customer Support Team via:

  • 📧 Email: support@neotech.ae
  • 📱 WhatsApp / Phone: +971 50 197 5252
    Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.
Does NEOTECH ship outside the UAE?

Answer: Currently, NEOTECH ships only within the UAE.

  • All deliveries are local and VAT-compliant.
  • For export requirements, contact our team — we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

  • Same-day processing for orders placed before 2:00 PM GST.
  • Weekend and evening deliveries available in select areas.
  • All orders include tracking details.
Are NEOTECH products original and authentic?

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

  • Registered trademark in the UAE.
  • Shipped from our Dubai warehouse.
  • Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?

Answer: NEOTECH solutions are trusted across multiple UAE industries:

  • 🛒 Retail & supermarkets (POS systems, receipt printers)
  • 🚚 Logistics & warehouses (barcode & label printers)
  • 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
  • 🍴 Hospitality & restaurants (POS terminals, cash drawers)
    We provide reliable hardware with UAE support for every industry.