Warranty and FAQs

Neotech Product Warranty, Cancellation, Return & Refund Policy FAQ

Product Warranty

  • Q: How do I claim a product warranty?
    • A: For warranty claims, contact us at support@neotech.ae with details of your issue. Our team will guide you through the warranty coverage and claim process.

Cancellation Policy

  • Q: Can I cancel my order and get a refund?
    • A: Yes, orders can be canceled within 24 hours or before dispatch for a full refund to the original payment method. Please allow up to 15 days for the refund to be processed.

Return Policy

  • Q: What is the return policy for items purchased?
    • A: Returns are accepted for incorrect or damaged items reported within 7 days of receipt. Items must be returned in their original, unused condition.

Refund Details

  • Q: Will I receive a full refund for my return?
    • A: Yes, upon successful inspection, refunds are issued to the original payment method for the full purchase price.

Exchange Process

  • Q: How can I exchange an item?
    • A: Initiate a return for the original item; once accepted, you may make a new purchase for the desired item.

Return Eligibility

  • Q: What makes an item eligible for return?
    • A: Eligible items are those that are incorrect or damaged upon receipt, reported and returned within 14 days in their original condition.

Return Conditions

  • Notification Period: Notify Neotech within 14 days of receipt.
  • Return Period: Items must be returned within 14 days after authorization.
  • Product Condition: Items must be in their original, unused condition.
  • Proof of Purchase: A receipt or proof of purchase is required.

Non-Returnable Items

  • Q: Are any items not eligible for return?
    • A: Customized items, downloadable software, products with physical damage or alterations, and items marked as "Final Sale" are not returnable.

Return Process

  • Q: How do I return an item?
    • A: Contact us at support@neotech.ae within 14 days of receipt to initiate a return. We will provide you with a Return Authorization Number and instructions for returning your item, including details on our free return shipping.

No Restocking Fee

  • Q: Is there a restocking fee for returns?
    • A: No, Neotech does not charge a restocking fee for returns.

Return Shipping Costs

  • Q: Who covers the return shipping costs?
    • A: Neotech covers return shipping costs for eligible returns.

Contacting Neotech

  • Q: How can I contact Neotech for further assistance?
    • A: For any inquiries or assistance, contact us at support@neotech.ae. Our customer service team is committed to ensuring a smooth and positive experience.

How to Return an Item

  • Q: What is the process for returning an incorrect or damaged item?
    • A: Email to support@neotech.ae within 14 days of receipt with your order details and a description of the issue. Ensure the item is in new, unused condition with all original tags and packaging. After we provide you with a Return ID Number, you can return the product for a refund or exchange, without incurring any return shipping costs.

At Neotech, your satisfaction is our ultimate goal. We strive to ensure every transaction is clear, transparent, and satisfactory, reflecting our commitment to excellence.

Last updated: 13/03/2024