Return Policy

Neotech Enhanced Return Policy FAQ

1. What is the return window for items purchased from Neotech?

  • A: Customers have a 7-day window from the date of receiving their product to initiate a return. This allows ample time to assess the product's suitability.

2. Under what conditions are items eligible for return?

  • A: Items must be unused, with all original tags intact, and in their original packaging. A receipt or proof of purchase is also required for the return.

3. How is the return process initiated?

  • A: To start a return, contact our customer care team at support@neotech.ae. We offer in-store returns or drop-off locations, with details provided upon return request acceptance.

4. Are there any fees associated with returning a product?

  • A: No, there are no restocking fees. Additionally, Neotech covers all return shipping costs, ensuring a cost-free return process for our customers.

5. How can a customer exchange a product?

  • A: For an exchange, first return the original item. Once the return is accepted, you’re free to make a new purchase for the desired item, streamlining the exchange process.

6. What is Neotech’s refund process?

  • A: After receiving and assessing your return, we will notify you about the refund status. Approved refunds are processed to the original payment method within 15 business days. The timeframe for the refund visibility may vary by bank or credit card provider.

7. Does Neotech offer refunds and returns on sale items?

  • A: Yes, our open return policy applies to all items, including sale items, ensuring every purchase is eligible for return and providing complete peace of mind.

8. Who covers the shipping costs for returns?

  • A: Neotech provides complimentary return shipping, covering all costs associated with returning an item, eliminating concerns about additional expenses.

9. How can customers ensure their return is accepted?

  • A: Returns must be initiated within the 7-day window, with items in their original condition. Contacting us at support@neotech.ae for a return authorization ensures a smooth process.

10. What should a customer do if they find an issue with their order upon arrival?

  • A: If the product is defective, damaged, or incorrect, contact us immediately. We are committed to resolving any issues promptly to ensure your satisfaction.

Policy Consistency Assurance

We regularly review our return policy details for consistency with our website's information, ensuring accuracy and transparency in our communication.

Need Further Assistance?

If more than 15 business days have passed since processing your return without receiving a refund, or if you have any questions, please contact us:

At Neotech, your satisfaction is paramount. We strive to make every aspect of your shopping experience, including returns and refunds, as seamless and positive as possible.

Last updated: 21/02/2024