Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.

• Delivery timeframe: 3–5 business days.
• We cover all major UAE cities, with tracking provided.
• For urgent needs, contact our support team for express delivery options.

Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.

• Free returns with a prepaid label.
• Refunds processed within 15 business days.
• Exchanges available for defective or incorrect items.
  👉 See our Refund Policy for full details.

Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturer’s warranty.

• Covers manufacturing defects and hardware issues.
• Warranty claims handled directly in the UAE.
• Extended warranty options available for select POS systems and printers.

Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.

• Suitable for business accounting and tax claims.
• Sent automatically by email after purchase.
• Duplicate copies available on request.

Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:

• Receipt printers and label printers
• Barcode scanners and RFID readers
• POS terminals and cash drawers
• Rugged tablets and mobile printers
  Trusted by retailers, logistics, and healthcare companies across the UAE.

Answer: You can reach our dedicated Customer Support Team via:

• 📧 Email: support@neotech.ae
• 📱 WhatsApp / Phone: +971 50 197 5252
  Support hours: Mon–Sat, 9:00 AM – 9:00 PM GST, Sun 9:00 AM – 5:00 PM GST.

Answer: Currently, NEOTECH ships only within the UAE.

• All deliveries are local and VAT-compliant.
• For export requirements, contact our team — we can assist with custom B2B orders.

Answer: NEOTECH delivers in 3–5 business days across the UAE, and often faster within Dubai.

• Same-day processing for orders placed before 2:00 PM GST.
• Weekend and evening deliveries available in select areas.
• All orders include tracking details.

Answer: Yes, all NEOTECH® products are 100% original, branded, and VAT-compliant.

• Registered trademark in the UAE.
• Shipped from our Dubai warehouse.
• Backed by manufacturer warranty and invoice documentation.

Answer: NEOTECH solutions are trusted across multiple UAE industries:

• 🛒 Retail & supermarkets (POS systems, receipt printers)
• 🚚 Logistics & warehouses (barcode & label printers)
• 🏥 Healthcare & pharmacies (barcode scanners, label solutions)
• 🍴 Hospitality & restaurants (POS terminals, cash drawers)
  We provide reliable hardware with UAE support for every industry.