Privacy Policy — NEOTECH® UAE
Business Identity
Website: neotech.ae
Display Name (Brand): NEOTECH®
Legal Entity / Operator (Data Controller): NEOLYN TECHNOLOGY LLC
TRN (VAT): 100319094700003
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC.
A UAE VAT invoice is issued for every order.
1) Who Is Responsible & How to Contact Us
📧 support@neotech.ae
📱 +971 50 197 5252
🏢 Store 13, Computer Building, Al Nahdha St – Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates
2) Personal Information We Collect
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Device & usage data: browser type, IP address, time zone, language, pages viewed, clicks, referring/exit pages, time on site.
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Cookies & tracking: small data files used to operate the site, remember preferences, measure performance, and show relevant offers.
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Account / order data: name, email, phone, billing/shipping addresses, order details, delivery status, communication history.
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Payments: processed securely by PCI-DSS compliant providers; NEOTECH® does not store full card numbers.
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Partner data (where lawful): aggregated, non-identifying analytics or advertising information to improve site experience.
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Messaging / chat: if you contact us via WhatsApp or similar, that provider processes your data under its own terms.
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In-store visits (if applicable): CCTV may operate for security and safety.
3) How We Use Personal Information
- Process orders, payments, VAT invoices, deliveries, returns and refunds
- Provide customer support and after-sales service
- Detect fraud and enhance security
- Operate, maintain and improve the website and offerings
- Send transactional communications and, with consent, marketing updates (opt-out anytime)
- Comply with tax, accounting and regulatory obligations
4) Legal Bases (UAE PDPL & Comparable Laws)
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Contract necessity: to fulfil and deliver your orders
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Legitimate interests: site security, service improvement, limited direct marketing to existing customers
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Legal obligations: VAT, accounting and consumer protection requirements
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Consent: for marketing and non-essential cookies (you may withdraw anytime)
5) Cookies & Tracking Technologies
We use cookies and similar technologies to operate our store, measure performance and respect UAE privacy requirements.
Cookie types
- Essential – checkout, security, session management
- Preferences – language or currency settings
- Analytics – usage measurement and optimization
- Advertising – remarketing (with consent only)
- Performance – speed and reliability improvement
Our site supports Google Consent Mode to honour your choices. You can manage cookies via browser settings or the consent banner. Some features may not work if cookies are disabled.
Manage or opt out:
6) Sharing of Personal Information
We do not sell personal data. We share information only with trusted partners under contractual obligations to protect it:
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Platform & hosting: Shopify (website hosting and checkout)
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Payments & fraud prevention: PCI-DSS certified gateways
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Delivery partners: UAE couriers and logistics providers
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Analytics / ads: Google and similar services per your consent
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Professional / legal: auditors, advisers, and authorities when required by law
7) Payments & Security
All payments are TLS/SSL encrypted and processed by PCI-DSS certified providers.
NEOTECH® never stores full card details. Your bank may request 3-D Secure or OTP verification.
We apply reasonable technical and organizational controls, though no online system is completely risk-free.
8) International Transfers
Some service providers (e.g., Shopify, Google) may process data outside the UAE. When they do, we use contractual and technical safeguards to protect your information in line with UAE PDPL requirements.
9) Data Retention
- Order and tax records – up to 6 years (UAE law)
- Support messages – up to 24 months after resolution
- Marketing preferences – until you unsubscribe or withdraw consent
After retention periods, data is securely deleted or anonymized.
10) Your Rights
Under UAE PDPL and comparable laws, you may request:
- Access to your data
- Correction or update
- Deletion (“right to be forgotten”)
- Restriction or objection to processing
- Withdrawal of consent
- Data portability (where technically possible)
Send requests to support@neotech.ae. We may verify your identity and reply within 30 days.
11) Children
Our website is not intended for children under 13. We do not knowingly collect such data. If you believe a minor’s information has been submitted, please contact us for deletion.
12) Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or significant effects without human review.
13) Updates to This Policy
We may update this policy to reflect legal or operational changes. The date above shows the latest version. Continuing to use our site after updates means you accept the revised terms.
14) Contact NEOTECH®
📧 support@neotech.ae
📱 +971 50 197 5252
🏢 Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, AE
🕓 Mon–Sat 9 AM – 9 PM | Sun 9 AM – 5 PM (GST, UTC+4)
Disclaimer
Information is accurate at the time of publication. This policy complies with:
- UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL)
- Dubai DED Consumer and eCommerce Guidelines
- Google Merchant Center Policies
- Shopify Terms of Service
⚠ Adjusted for compliance: UAE-only operations; no “authorized,” “official,” or “guaranteed” wording is used unless legally verified.
Last updated: 29 October 2025 (GST, UTC+4)
