Quick answers about products, UAE-only shipping, delivery timelines, VAT invoices, payments, returns, warranty, and ordering.
What products do you sell?
NEOTECH® supplies barcode and POS technology for businesses across the UAE, including:
Receipt & label printers
Barcode scanners & RFID readers
POS terminals, cash drawers & peripherals
Rugged tablets & mobile printers
All items are brand-new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days.
Are your products new and authentic?
Yes. NEOTECH® sells genuine branded products that are new and VAT-compliant. Each order includes a VAT invoice and warranty coverage from NEOLYN TECHNOLOGY LLC. Orders are fulfilled from Dubai with free UAE delivery (4–7 business days).
Do you ship outside the UAE?
Currently, NEOTECH® ships only within the United Arab Emirates (UAE). All deliveries are domestic and VAT-compliant, completed within 4–7 business days. For export or bulk B2B requirements, contact our support team for custom arrangements.
How much does shipping cost?
Shipping is free across the UAE. Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day. Delivery time is 4–7 business days (1–2 days handling + 3–5 days transit). Tracking is shared when your order ships.
How long does delivery take?
NEOTECH® provides free UAE-wide delivery in 4–7 business days. Orders before 2:00 PM GST are generally processed the same day. Deliveries within Dubai may arrive faster (3–5 business days), depending on location and courier schedule. All orders include tracking links.
What is your return & refund policy?
We offer a 30-day return and refund policy on all products. Items must be in new condition with original packaging and accessories. Returns are free using a prepaid printable return label; no restocking fees. Refunds are processed within 15 business days after inspection. Exchanges are accepted for defective or incorrect items. See our Refund Policy for details.
Do products include warranty?
Yes. All NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware faults. Warranty and repairs are handled locally in the UAE. Some models (e.g., POS systems, printers) may include extended warranty options. See our Warranty & Repair Policy.
Can I get a VAT invoice for my order?
Yes. Every purchase includes a VAT-compliant invoice issued under UAE FTA guidelines by NEOLYN TECHNOLOGY LLC. Invoices are emailed automatically after order confirmation and include order details, VAT amount, and our TRN. For duplicates, email support@neotech.ae.
How can I contact NEOTECH for support or inquiries?
📧 Email:support@neotech.ae 📱 WhatsApp / Phone:+971 50 197 5252 🕓 Support Hours: Mon–Sat 9:00 AM – 9:00 PM GST · Sun 9:00 AM – 5:00 PM GST
What industries use NEOTECH printers and POS systems?
Free Standard Shipping (AE); delivery in 4–7 business days
30-day returns (new-only), free printable label, refunds within 15 days
Transparent policies aligned with Google Merchant Center & Shopify
Disclaimer: Information is accurate at the time of publishing and may be updated without notice. This page aligns with UAE Consumer Protection law, Google Merchant Center, and Shopify Terms of Service. ⚠ Adjusted for compliance: UAE-only sales; no unverifiable “authorized/official/guaranteed” wording.
These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.
If you don’t see a model you need, contact our support team via WhatsApp or email for availability.
Q: How can I contact NEOTECH for support or inquiries?
A: You can reach the NEOTECH® Customer Support Team through the following channels:
We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.
Q: Does NEOTECH ship outside the UAE?
A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).
All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).
We do not offer international delivery through our website.
For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.
Q: How fast is delivery for NEOTECH products in Dubai?
A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.
Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.
Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.
All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.
Q: Are NEOTECH products original and authentic?
A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.
Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).
NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).
If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.
Q: What industries use NEOTECH printers and POS systems?
A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:
Field services & ticketing: rugged tablets, mobile printers
All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.
Choosing a selection results in a full page refresh.
Outstanding after-sales support.”
I had a small setup issue, and NEOTECH® support guided me step-by-step via WhatsApp. Very polite and knowledgeable staff — resolved my issue within minutes.
“Smooth exchange process.”
I requested an exchange due to a compatibility issue. NEOTECH® arranged a free return label and processed my replacement quickly. Great customer care and zero hassle!
