✅ Customer Care & Support

✅ NEOTECH® 
Reliable business hardware, honest support, and UAE-law-compliant operations.

Business Identity & Legal Information

Brand Name: NEOTECH®
Legal Operator: NEOLYN TECHNOLOGY LLC
Website: https://neotech.ae
Email: support@neotech.ae
Phone / WhatsApp: +971 50 739 1234
UAE VAT TRN: 100319094700003

All orders, payments, invoices, refunds, and after-sales services on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC, a licensed entity registered with the Dubai Department of Economy & Tourism (DED).

A valid UAE VAT invoice is issued for every completed order.

Registered Business Address

Store 13, Computer Building
Al Nahdha Street (Opp. Admiral Plaza Hotel)
Al Fahidi – Bur Dubai, Dubai 44245
United Arab Emirates

📍 Google Maps directions available

Customer Support Channels

We provide clear, direct, and documented customer support.

Email: support@neotech.ae
WhatsApp / Phone: +971 50 739 1234

Support Hours (GST, UTC +4):

  • Monday–Saturday: 9:00 AM – 9:00 PM
  • Sunday: 9:00 AM – 5:00 PM

Response Time:
We aim to respond within 1–2 business days. For urgent matters, WhatsApp support during working hours is recommended.

Sales Coverage & Delivery Area (UAE Only)

NEOTECH® operates exclusively within the United Arab Emirates.

  • Sales, delivery, returns, warranty, and support are UAE-only
  • International shipping is not available
  • P.O. Box addresses are not supported

Customers must provide a complete UAE street address and an active UAE phone number to avoid delivery delays.

Order Verification (Fraud Prevention & Consumer Protection)

To protect customers, payment providers, and brand owners, NEOTECH® may perform order verification in selected cases.

  • Verification may apply to high-value, bulk, or flagged orders
  • Orders that cannot be verified may be cancelled and fully refunded
  • All refunds are processed by NEOLYN TECHNOLOGY LLC via the original payment method

This process supports secure transactions and compliance with UAE consumer protection regulations.

Returns, Exchanges & Warranty Support

Before returning or exchanging any product, customers must request a Return Authorisation Number (RAN) by emailing support@neotech.ae.

Key conditions:

  • Products must be unused and in original condition unless defective
  • Free printable return label provided (where applicable)
  • Exchanges subject to stock availability

For full terms, please review:

  • Refund Policy
  • Warranty & Repair Policy

Warranty & Compatibility Guidance

  • Hardware is covered under the manufacturer’s standard warranty (minimum 1 year unless stated otherwise)
  • Warranty claims and replacements are handled locally within the UAE
  • NEOTECH® provides compatibility guidance only
  • Software licensing, configuration, and third-party integrations are managed by the customer or software provider

⚙️ Integration behavior and software performance remain the responsibility of their respective providers.

Data Privacy & Responsible Use

  • Customer contact details are used only for order processing, support, and regulatory compliance
  • Personal data is handled in accordance with applicable privacy and payment-provider rules
  • Access to internal compliance documents is restricted and provided only when legally required

Compliance Statement

This Customer Care & Support page is designed to comply with:

  • UAE Consumer Protection & eCommerce Law
  • Dubai DED commercial requirements
  • Google Merchant Center transparency guidelines
  • Google Search Console best practices
  • Shopify platform policies

⚠ Adjusted for compliance:
NEOTECH® does not use “authorized,” “official,” or “guaranteed” claims unless legally documented and verifiable.

Our Support Promise

We operate with one simple principle: honest support without confusion.

  • New, genuine products only
  • Transparent pricing with VAT included
  • UAE-only fulfillment and service
  • Clear warranty and return processes

If something isn’t right, we resolve it fairly, legally, and within policy.

FAQ - NEOTECH® customer support

Q: How can I contact NEOTECH® customer support?
A: You can contact NEOTECH® by email at support@neotech.ae or via WhatsApp at +971 50 739 1234 during support hours.

Q: Does NEOTECH® provide customer support outside the UAE?
A: No. Sales, delivery, returns, warranty, and customer support are provided within the United Arab Emirates only.

Q: How long does NEOTECH® take to respond to support requests?
A: We aim to respond within 1–2 business days. For urgent matters, WhatsApp support is recommended during working hours.

Contact NEOTECH®

📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234
📍 Store: Al Fahidi – Bur Dubai, Dubai, UAE

Last updated: 31 January 2026 (GST, UTC +4)