Contact information

Contact Us — NEOTECH® (Verified Business Information)

Business Identity

Website: neotech.ae
Display Name (Brand): NEOTECH®
Legal Entity / Operator: NEOLYN TECHNOLOGY LLC
TRN (VAT): 100319094700003

All payments, invoices, and refunds for orders placed on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC.
A valid UAE VAT invoice is issued for every eligible order.

Registered Address

Store 13, Computer Building, Al Nahdha Street (Opp. Admiral Plaza Hotel)
Al Fahidi – Bur Dubai, Dubai 44245, United Arab Emirates

🧭 Get directions on Google Maps (for customer convenience only)

Customer Support

Email: support@neotech.ae
WhatsApp / Phone: +971 50 197 5252

Support Hours: Mon–Sat 9:00 AM – 9:00 PM | Sun 9:00 AM – 5:00 PM (GST, UTC+4)
Response Time: We aim to respond within 1–2 business days. For urgent matters, please reach us via WhatsApp during working hours.

Sales Coverage

Sales and delivery are available within the United Arab Emirates only.
We do not ship internationally or to P.O. Boxes. Please provide a complete street address and an active UAE phone number when ordering.

Order Verification (Anti-Fraud)

To protect customers and maintain platform integrity, NEOTECH® may verify orders by phone or email when necessary.
Orders that cannot be verified may be cancelled and refunded automatically.
All payments and refunds are handled only through NEOLYN TECHNOLOGY LLC under UAE commercial law.

Returns & Warranty

Before sending any product for return or exchange, please request a Return Authorisation Number (RAN) by emailing support@neotech.ae.
A free prepaid return label will be provided for eligible items.

See our policies for full details:
• Returns & Refunds Policy
• Warranty & Support Policy

Verified Business Documents

NEOTECH® operates transparently under UAE regulations.
Verified copies of the Trade License, VAT Certificate, and Trademark Registration are available via our Document Vault (Verified Access) upon legitimate request.
Document links are time-limited and manually approved to protect authenticity.

Additional Notes

Languages: Support is available in English and Arabic.
Pricing: All prices displayed on neotech.ae are VAT-inclusive, unless clearly stated otherwise.
Privacy: By contacting NEOTECH®, you consent to the use of your contact details solely for service or support purposes, in line with our Privacy Policy.

Compliance

This page complies with:

  • UAE Consumer Protection & eCommerce Law (Cabinet Decision 57 of 2023)
  • Dubai DED eCommerce Guidelines
  • Google Merchant Center Misrepresentation Policy
  • Shopify Transparency & Identity Requirements

⚠ Adjusted for compliance: UAE-only operations; Email and WhatsApp are the only customer contact options; no “authorized,” “official,” or “guaranteed” wording unless legally verified and documented.

Contact NEOTECH®

📧 Email NEOTECH®
💬 Chat on WhatsApp

Last updated: 29 October 2025 (GST, UTC+4)