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NEOTECH

CITIZEN CL-E300/CL-E303/CL-E300EX/CL-E303EX/CL-H300SV LINE THERMAL PRINTER

CITIZEN CL-E300/CL-E303/CL-E300EX/CL-E303EX/CL-H300SV LINE THERMAL PRINTER

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Discover the Citizen CL-E Series Line Thermal Printers, featuring models CL-E300, CL-E303, CL-E300EX, CL-E303EX, and CL-H300SV for high-quality, efficient printing solutions.


Overview:

The Citizen CL-E Series Line Thermal Printers are designed for high-performance and versatility in various business environments. These models, including the CL-E300, CL-E303, CL-E300EX, CL-E303EX, and CL-H300SV, are renowned for their reliability, ease of use, and excellent print quality, making them ideal for retail, hospitality, and healthcare applications.

Product Description:

These line thermal printers from Citizen deliver exceptional print clarity and speed, suitable for labels, receipts, and tickets. Each model in the series offers unique features to cater to different printing needs, with enhancements in connectivity and media handling across variants:

  • CL-E300/CL-E303: Compact printers perfect for tight spaces, offering standard Ethernet and USB connectivity.
  • CL-E300EX/CL-E303EX: Enhanced models providing extra durability and media capacity, ideal for high-volume environments.
  • CL-H300SV: Specialized version with vertical printing capabilities, perfect for applications where space is at a premium.

Key Features:

  • High-Speed Printing: Ensures quick service with fast output rates, minimizing customer wait times.
  • Superior Print Quality: Offers clear, crisp printing of barcodes, text, and graphics with a high-resolution print head.
  • Versatile Media Handling: Supports various widths and types of media, including thermal paper rolls and fanfold labels.
  • Compact Design: Designed to fit easily in confined spaces without sacrificing functionality or print quality.
  • Robust Connectivity Options: Includes options for USB, Ethernet, Serial, and optional Wi-Fi or Bluetooth.

Product Quality and Performance:

The Citizen CL-E series printers are built to withstand the demands of continuous daily use, offering robust construction and reliable performance. Their thermal print technology provides consistent results, essential for creating high-quality, readable prints that are crucial for transaction accuracy and customer satisfaction.

Specifications:

  • Method: Direct thermal printing
  • Resolution: Up to 300 dpi for fine detail and sharp text and images
  • Speed: Capable of printing at speeds up to 200 mm per second
  • Interfaces: Standard USB and Ethernet, with optional Wi-Fi and Bluetooth connectivity
  • Paper Types: Supports thermal receipt paper, labels, and tags of various sizes

Purpose of Use:

These printers are perfectly suited for printing receipts in retail stores, food orders in restaurants, patient labels in healthcare settings, and tickets in entertainment venues. Their fast printing capabilities and reliable operation make them an excellent choice for any business that requires efficient, high-quality output.

How to Use:

To operate these printers, simply connect them to your business system via the chosen interface, load the thermal paper or labels, and configure the device settings through the integrated software or directly from your system’s setup menu. The printers are designed for easy setup and minimal maintenance, allowing for hassle-free operation.

Supported OS/Application/Industries:

The CL-E series is compatible with most modern operating systems and can be easily integrated into various business applications, particularly in retail, hospitality, and healthcare where fast and reliable printing is required.

Benefits & Compatibility:

  • Operational Efficiency: Enhances workplace productivity with high-speed, quality printing.
  • Flexibility: Offers flexible installation options and media handling to meet diverse business needs.
  • Cost-Effective: Low maintenance and operational costs due to durable construction and efficient thermal printing.

Warranty and FAQs:

Each printer in the CL-E series comes with a standard manufacturer’s warranty that covers parts and labor. Extensive FAQs and technical support are available to help troubleshoot issues and optimize printer usage.

Packaging/Weight/Dimension:

Each model is packaged with the necessary power cables, a starter roll of thermal paper or labels, and a comprehensive user manual. The packaging is designed to ensure the printer’s protection during transit.

Shop Today & Receive Your Delivery:

Order your preferred model from the Citizen CL-E Series today to take advantage of advanced thermal printing technology. Fast delivery options are available to meet your business needs promptly.

Best Price Guarantee:

We offer competitive pricing across the Citizen CL-E series. Find a lower price elsewhere? We'll match it to ensure you get the best deal.

After Sales Support:

Our customer service team is committed to providing outstanding after-sales support, assisting with installation, configuration, and ongoing maintenance to ensure you maximize your investment.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the Citizen CL-E series printers to help others make informed purchasing decisions and to aid us in continuously improving our product offerings.

Stock Availability:

Please check with us for stock availability before placing your order to ensure timely delivery. We aim to keep these popular printers in stock for quick dispatch.

Get in Touch:

For more detailed information about the Citizen CL-E Series Line Thermal Printers or for assistance with your order, our expert team is ready to provide personalized advice and support.

Disclaimer:

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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